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Hilton Edinburgh Grosvenor

Booking.comUS$126*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Hilton Edinburgh Grosvenor
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2,497 Reviews from our TripAdvisor Community

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Showing 2,324: English reviews
Makati, Philippines
Reviewed 11 August 2015

We went to Edinburgh last July 2015 and I just found one of the loveliest city in the world.Stay at the Hilton Hotel which is right in the center of the city,Edinburgh castle will be a few walks if you feel like exploring by foot or hire cabbies.Tip: Hotel does not serve food for 24 hours unless you want wine...

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Helpful?
Thank IamBetsy
Grosvenor_Edinburgh, Manager at Hilton Edinburgh Grosvenor, responded to this review

Dear IamBetsy, Thank you for your review of Hilton Edinburgh Grosvenor. I am very happy that you found our location to suit your needs, and your overall experience was enjoyable. Thank you for sharing your feedback in regards to the late night food offering we will review this in the near future and consider more options. I am very pleased...

Edinburgh, Scotland, United Kingdom
Reviewed 11 August 2015

The level of service in this hotel far surpast my expectations, the staff just couldn't do enough to help. As for holding my wedding here and having not organised it much it couldn't have went any better, the staff made sure everything went to a tee and nothing was left out. Our stay at night was even better, the room...

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Helpful?
Thank George L
Grosvenor_Edinburgh, Manager at Hilton Edinburgh Grosvenor, responded to this review

Dear George L, Thank you for choosing to stay with us at Hilton Edinburgh Grosvenor and taking your precious time to rate us on Trip Advisor. I am delighted to read your wonderful feedback and know that we let us be part of your special day and we made it a memorable experience and you an your guests thoroughly enjoyed...

Georgia
Reviewed 11 August 2015

We stayed for one night and they asked if we were celebrating anything. Our anniversary was earlier in the week so they sent some chocolate strawberries and shortbread to our room. The rooms are quite small but are updated to match most Hiltons I've stayed at. The walk to town is about 1 mile and easy.

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Helpful?
Thank bsully36
Grosvenor_Edinburgh, Manager at Hilton Edinburgh Grosvenor, responded to this review

Dear bsully36, Thank you for your review of Hilton Edinburgh Grosvenor. I am very happy you have enjoyed your recent stay with us and, and my team met your expectations. Thank you again, and I look forward to welcoming you back in Hilton Edinburgh Grosvenor. Kind regards, Ash Singh Deputy Hotel Manager

San Antonio, TX
Reviewed 8 August 2015

Of the three hotels we stayed at (in Edinburgh) during our 2 week trip to Scotland, this was by far the worst. First, it is old. No attempt to hide this. While nothing is wrong with age in a hotel, Hilton has done a poor job adapting. Upon checkin, the lobby boy/bell hop was a bit disengaged. No offer by...

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Thank BeakerTX
Grosvenor_Edinburgh, Manager at Hilton Edinburgh Grosvenor, responded to this review

Dear BeakerTX, Thank you for choosing to stay with us at Hilton Edinburgh Grosvenor and taking your precious time to rate us on Trip Advisor. I would like to sincerely apologize for not keeping up to your expectations. I will address your comments to the team and take corrective actions in order to make your stay a flawless one in...

england
Reviewed 7 August 2015

I have never stayed at a hotel with such small rooms. If you are on your own then the 'compact' double room is adequate, but for two people forget it, they are so small. The rooms were clean and fixtures and fitting good but the size of the bed and room detracted from this nice hotel. Breakfast was very good...

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Helpful?
Thank geepee
Grosvenor_Edinburgh, Manager at Hilton Edinburgh Grosvenor, responded to this review

Dear geepee, Thank you for sharing your insights from your stay with us, we very much appreciate your feedback. I am sorry that there were aspects of the hotel that did not meet with your expectations. As we work to always provide the best hospitality and service to our guests, your valuable comments help us to focus on the areas...

Asheville, North Carolina
Reviewed 6 August 2015

After reading several negative reviews I wasn't sure about this hotel. We found it to be perfect location for walking to shopping areas and attractions. The rooms were older but clean and had all the accessories we needed. Service at the front desk was friendly and helpful. We were on a tour, so I can't speak to the cost. Breakfast...

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Helpful?
Thank 3589Guest1948
Grosvenor_Edinburgh, Manager at Hilton Edinburgh Grosvenor, responded to this review

Dear 3589Guest1948, Thank you for sparing your valuable time to share your feedback on your recent stay at Hilton Edinburgh Grosvenor on trip advisor. I am pleased to note that our services and facilities were to your satisfaction. Your positive feedback about the hotel is deeply appreciated and has been communicated to all the members of our team. I thank...

London, United Kingdom
Reviewed 5 August 2015

The hotel itself is a bit dated, but apparently the rooms across the road had been renovated. Had issues communicating with them per email, this has caused an issue, that was professionally sorted after departure. Thank you. Breakfast was very good, The reception team on the morning we left was very professional and friendly at the same time. We had...

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Helpful?
Thank Raquel M
Grosvenor_Edinburgh, Manager at Hilton Edinburgh Grosvenor, responded to this review

Dear Raquel M, Thank you for taking time out and posting feedback about your experience at Hilton Edinburgh Grosvenor on Trip Advisor. I am delighted to note that the service, product and team exceeded your expectations. Your appreciative words have been shared with the team for whom it is a tremendous source of inspiration to deliver further excellence. The team...

Reviewed 5 August 2015

The complimentary internet service was extremely slow so I decided to purchase they advertised 'premium service' and after doing so within the first three hours the connection dropped 15 times. Makes for a very unsuccessful presentation to work colleagues as could not keep a connection to the internet - which I paid a premium penny for - when brought to...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank 128shauns
Grosvenor_Edinburgh, Manager at Hilton Edinburgh Grosvenor, responded to this review

Dear 128shauns, Greetings of the day! At the outset, we would like to thank you for your detailed feedback on Trip Advisor. It is only such valuable comments and suggestions that help us in our continuous endeavour to make improvements. This is to assure you that we will be working earnestly on all the concerns that you have brought to...

Shanghai, China
Reviewed 4 August 2015

I went to this hotel with an open mind. There were quite a few mixed reviews but I thought I would give it a go for a bit of a luxury stay before a long haul flight back home. Sad to say I was disappointed. Check in was brusk at best, with the staff taking my last name and informing...

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Helpful?
1Thank Gary M
Grosvenor_Edinburgh, Manager at Hilton Edinburgh Grosvenor, responded to this review

Dear Gary M Thank you for your recent review of Hilton Edinburgh Grosvenor. I can see that we didn't make the positive impression upon you as we would have liked to have done on this occasion, which is disappointing for us as a team. I am sorry to read we missed our opportunity to provide friendly service. Our team is...

Oakland, California
Reviewed 3 August 2015

I don't mind a little "charm" for an older property, but creaky floors, bad carpeting, and a concrete mattress didn't constitute charm. The bathroom was ok, but no light over the sink and sink mirror was not helpful. The charm was the view out the 4th floor window, and the stairs down from the floors. Bar wasn't exactly hopping but...

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Helpful?
Thank Suzanne H
Grosvenor_Edinburgh, Manager at Hilton Edinburgh Grosvenor, responded to this review

Dear Suzanne H, Thank you for choosing to stay with us at Hilton Edinburgh Grosvenor and taking your precious time to rate us on Trip Advisor. The ratings provided by you indicate that your overall stay at our hotel was not satisfactory. I have taken a note of your valuable comments and will discuss this with my team to take...

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04/06/2017 05/06/2017
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Staying in West End

Neighbourhood Profile
West End
Prevailing winds meant that most cities that grew in industrial Britain had their most desirable neighbourhoods to the west – upwind of factory fumes. Edinburgh was no exception, with its wealthiest citizens settling in its West End and leaving behind grand Georgian townhouses, private gardens and genteel crescents. These backstreets remain as dignified and sleepy as ever, and most of the action here lies along the district’s busy main roads. Lothian Road connects to southern Edinburgh and harbors a vague entertainment district: three theatres and the city’s main indie cinema. All attract a select crowd, the sort who appreciate the Saturday Edinburgh’s Farmers’ Market around the corner. The West End’s other great thoroughfare, Shandwick Place, is dominated by trams trundling out to the suburbs and airport, and shoppers picking up last-minute items before hopping aboard.
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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
A historic 1860s listed building, the Hilton Edinburgh Grosvenor hotel is housed over two buildings, a main building and a townhouse building. Situated in the stylish West End of the city, our hotel is just 200 meters from Haymarket train station and offers easy access to Edinburgh's iconic attractions, from Edinburgh Castle to Princes Street and the Royal Mile and is the perfect location to explore Scotland’s capital city. ... more   less 

Additional Information about Hilton Edinburgh Grosvenor

Address: Grosvenor Street | Haymarket, Edinburgh EH12 5EF, Scotland
Region: United Kingdom > Scotland > Edinburgh > West End
Price Range: $188 - $632 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Edinburgh Grosvenor 4*
Number of rooms: 184
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton EMEA, Expedia, Hotels.com, Orbitz, Hotwire, Agoda, Travelocity, TravelUp, Cancelon, Priceline, TripOnline SA, Evoline ltd, HotelQuickly and Hotel.de so you can book your Hilton Edinburgh Grosvenor reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Edinburgh Grosvenor Hotel Edinburgh
Edinburgh Hilton
Hilton Edinburgh Grosvenor Scotland
Hotel Style:
#57 Luxury Hotel in Edinburgh
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Edinburgh Grosvenor staff and other travellers.
24 questions
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Questions? Get answers from Hilton Edinburgh Grosvenor staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a renovated room in the townhouses across the street.”
The_Doode_Abides, 14 May 2017 | Read review
“make sure you are in the main wing”
TRAVELCONSULTANT311, 8 May 2017 | Read review
“Join (for free) the Hilton Honors Program to get free wifi in the room.”
elaine212, 3 May 2017 | Read review
“Room 142 looks out on to the street”
Paul0407, 3 May 2017 | Read review
“ask for a room in new building and ask for higher floor”
Jitul, 29 Apr 2017 | Read review
5 of 5
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US$126* /night
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Prices are for 1 room, 2 adults
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