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A 100% shambles throughout my stay and experience, managers cannot or will not make decisions, dirty rooms, filthy COLD pool, dirty towels, dirty plates, even unkept staff, you would get better standards and service at a youth hostel, RUN A MILE FROM THIS PLACE.
Stayed at the Novotel for 6 nights from 15th December with the Fiancé. Booked a standard double room, very spacious with; sofa, queen size bed, TV, tea / coffee making facilities, fridge and desk that extended making working and watching TV a breeze. The bathroom...More
2 Thank LiamSanders
Response from Henrique T, Manager at Novotel Edinburgh CentreResponded 27 December 2017
Thank you so much for your great review. We are really pleased you had a great time in our hotel and we hope to see you soon after the leisure facilities have been renovated. We will also share this feedback with Daniel to...More
Couple of days for our anniversary.
From check in to check out we we treated so well by one of the friendliest team of people we have encountered in any hotel.
We received a free upgrade to a great room.
We got a lovely card...More
Initially I only booked here as 5 of my friends were also staying here and I was glad I did!The Hotel put all my thoughts on Novotel into a new book. A very comfortable stay with amazing service. I had a standard room which was...More
Pool and Leisure
After reading online that the pool and leisure refurbishments had overrun, I was relieved to find these had reopened when we checked in. However, the pool wasn't what I had hoped. Very small with a lukewarm jacuzzi, tiny sauna and steam room...More
Thank Katie M
Response from Henrique T, Manager at Novotel Edinburgh CentreResponded yesterday
Dear Katie M.
Thank you for your review.
We appreciate your detailed feedback since this is a great tool for us to improve our services.
We take CSR very serious and this is the reason why we have indeed non bleach linen in the room...More
Few Edinburghers live in the Old Town, but its labyrinth of dank alleys and steep streets suggests this was not always the case. Today, it’s mostly visitors, tartan-flavoured souvenir shops, and pipers that you’ll find on its cobbled streets. This is the place to get a feel for Auld Reekie (Old Smelly), as the town was once nicknamed, and stroll the Royal Mile, the thoroughfare that links the castle with the
royal palace – two of Edinburgh’s great set-piece attractions. But there’s lots more exploring to do here down dozens of little alleys, or wynds, while at night the city’s busiest clubs erupt along the Cowgate which is closed to traffic for this purpose.