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Hallmark Hotel Glasgow

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Hallmark Hotel Glasgow
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1,823 Reviews from our TripAdvisor Community

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Showing 1,783: English reviews
Bristol, United Kingdom
Level Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 2 weeks ago via mobile

I have stayed here a few times on business, rooms have super king size beds, desk to work at and a comfortable sitting area, good value, food is fine, shame the restaurant is not open tonight only food served in the bar area.

Helpful?
Thank Gill J
Management response:

Dear Gill J Many thanks for taking the time to review your stay at the Hallmark Hotel Glasgow, and I was delighted to read that you enjoyed your stay and that you continue to find it of good value Thank you again, and I look forward to welcoming you back the next time that you are here on business in... More 

Stornoway, United Kingdom
Level Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

on arrival into room there was an unpleasant smell [like stale smoke].The wallpaper was marked also the skirtings could have done with some paintwork.The swimmimg pool was closed also which was a disappointment.The bed was clean and comfortable but the room was a bit cold during the day [after breakfast before we went out].The breakfast had a great choice available.Having... More 

Helpful?
Thank Peggy M
Swansea, United Kingdom
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 3 weeks ago via mobile

Sat here still waiting for my food .... ordered it over an hour ago ... only waiting for chicken skewers starter ... still no food. Everyone is waiting 40 mins plus for food, and it's not even busy here !! Absolutely shocking service for a city centre hotel and restaurant

Helpful?
2 Thank kstephens10
Management response:

Dear Kstephens10 Thank you so much for sharing your recent experience with us, I firmly believe that we can only continue to improve our product and service if we truly listen to what you, our guest, are saying about our hotel. I hope to assure you that we have absolutely taken your comments on-board and they are very much valued... More 

Level Contributor
37 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 3 weeks ago via mobile

Booked as this was a 4* hotel recommended for a conference. With its pool/spa centre closed for renovations there's not much that keeps this as a 4*. Good things: Reception staff were sweet, nice entrance, comfy bed and breakfast was good. But otherwise..... Scruffy and tired rooms: black mould round the bath, stains on the bathroom floor, toilet which didn't... More 

Helpful?
Thank xjtr
Management response:

Thank you for taking the time to post your feedback on Trip Advisor. I am truly sorry to read that you were somewhat underwhelmed with your visit and that you felt that the hotel needs attention. I am conscious that certain areas of the hotel can benefit from a refurbishment where we are continuously working with our owners and Management... More 

Edinburgh, United Kingdom
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 weeks ago

I previously stayed at this hotel and wasn't that impressed so wrote to the manager and highlighted the issues. Response was that if I decided to return he would offer a special rate. So made the decision to return contacted the manager and after a great deal of persuasion he offered me a room and free car parking for a... More 

Helpful?
Thank Paulzobhoy
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago via mobile

My mum and I attended a spa day here, an event we have planned every year for the last 4 years at this hotel. This is the first time we have visited since the hotel has changed hands but we were not put off by this initially. We were made aware at time of booking through the spa that there... More 

Helpful?
1 Thank Lisa S
GLASGOW
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 4 weeks ago via mobile

Checked in and parked across from hotel with no problems. Urzsela on reception was very good. Our room was large and clean, yes, a bit of wear and tear here and there but that is normal life! Two pillows each. Toiletries of shampoo/conditioner, shower gel, body lotion and soap. Tea & coffee with ginger biscuits and nice big mugs. Ice... More 

Helpful?
1 Thank NEWHORIZONSGlasgow
Management response:

Dear NEWHORIZONSGlasgow I'm pleased to hear that you experienced an enjoyable stay and that our product did not disappoint - many thanks for taking the time to share your experiences of the hotel. It's great to hear feedback from our guests especially about our staff and in particular Urzsela, which I will share with the team. Thank you again and... More 

2 reviews
Reviewed 4 weeks ago via mobile

Rooms really dated carpet all bumpy and smelly. Central location but definitely not a four star. stayed in premier inns before which are three star and are superior to this hotel extremely disappointing and won't be returning.

Helpful?
Thank Claire G
Management response:

Dear Claire G Thank you for taking the time to post your feedback on Trip Advisor. I am truly sorry to read that you were somewhat underwhelmed with your visit and I wish there was more we could have done to enhance your stay in terms of the accommodation. If you reconsider a return visit to the Hallmark Hotel Glasgow,... More 

2 reviews
Reviewed 4 weeks ago via mobile

The hotel was slightly tired. Our room had stains on the carpet and the chairs (in the room were) dirty. The staff were friendly. I wouldn't say it was a four star hotel, three-ish. I was disappointed that the pool was closed.

Helpful?
Thank Ali G
Stuart G, General Manager at Hallmark Hotel Glasgow, responded to this review

Dear Ali G Thank you so much for sharing your recent experience with us, I firmly believe that we can only continue to improve our product and service if we truly listen to what you, our guest, are saying about our hotel. I can see that you were some-what under whelmed with your stay and I hope to assure you... More 

United Kingdom
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 4 weeks ago

My sister booked the hotel through a price comparison site back in August as the trip was booked in August there was no mention about the pool being closed (there is also no mention on the hotel Facebook page until the 3rd October ). The purpose for the trip was to take my mind of a car accident I was... More 

Helpful?
Thank knk12345
Stuart G, General Manager at Hallmark Hotel Glasgow, responded to this review

Dear Knk12345 Thank you for taking the time to leave your feedback on Trip advisor following your stay with us last weekend. I am truly sorry to read that you were somewhat underwhelmed with your visit and that there was more we could have done to enhance your stay. Please be assured that we have taken every step possible to... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A few minutes walk from Glasgow Central Station this AA 4 star hotel offers quiet, spacious, air-conditioned rooms with free wi-fi, Sky Sports 1,2,3 and F1 in our rooms, leisure facilities and on-site parking. The "Waves" health and leisure club offers a 15 metre pool, steam room and fully equipped gymnasium. The Savannah Spa also offers 3 treatment rooms. Our bedrooms are quiet, spacious, modern, yet traditional and offer free Wi-Fi, 32 inch flat screen TVs with Freeview, ironing facilities, bathrobes, mini fridges, hairdryer and tea & coffee making facilities. The hotel has been accredited with a Silver award from Green Business Tourism. George Street, Argyll Arcade and the St Enoch Centre are all within a 10 minute walk, the SECC is a 15 minute walk and Scotland’s National Stadium at Hampden is 5 minutes away by car. Car parking is available at the hotel at a small cost. ... more   less 

Additional Information about Hallmark Hotel Glasgow

Address: 27 Washington Street, Glasgow G3 8AZ, Scotland (Formerly Menzies Glasgow Hotel)
Region: United Kingdom > Scotland > Glasgow > Anderston , City Centre
Price Range: $104 - $245 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hallmark Hotel Glasgow 4*
Number of rooms: 141
Reservation Options:
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Also Known As:
Best Western Glasgow
Menzies Hotel Glasgow
Hallmark Hotel Glasgow Scotland
Hotel Style:
#16 Romantic Hotel in Glasgow
#24 Luxury Hotel in Glasgow
#27 Business Hotel in Glasgow
#31 Family Hotel in Glasgow
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Questions & Answers

Here's what travellers have asked, with answers from Hallmark Hotel Glasgow staff and other travellers.
19 questions
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Questions? Get answers from Hallmark Hotel Glasgow staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Better hotels and cheaper options available.”
 of 5 bubbles aileendale2, 30 Nov 2016 | Read review
“We were on a high floor and faced The Clyde - remarkably quiet and sunny”
 of 5 bubbles possie1948, 25 Nov 2016 | Read review
“avoid the pool”
 of 5 bubbles Scottsman22, 31 Oct 2016 | Read review
“Avoid at all costs”
 of 5 bubbles soulmann01200, 25 Oct 2016 | Read review
“Save your money - look elsewhere”
 of 5 bubbles 560derekj, 18 Oct 2016 | Read review
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