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BEST WESTERN Inverness Palace Hotel & Spa

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1,200 Reviews from our TripAdvisor Community

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Showing 1,132: English reviews
Paisley, Scotland, United Kingdom
Reviewed 2 days ago NEW

Valet parking is brilliant, friendly staff throughout, really comfy beds, lovely and quiet, nice big TV, well laid out spotless bathrooms, best mac&cheese I've ever had out, just like yer Mum's wi real cheddar on top and crusty bits to fight over!!

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Helpful?
Thank David W
Maybole, United Kingdom
Reviewed 4 days ago NEW

The hotel is nicely situated on the banks of the River Ness and only a few minutes walk to the centre of the city. The rooms were spacious and clean. The staff were all very pleasant and helpful. One small downside is that some parking is offsite/valet. If you are in a hurry to leave make sure you request your...

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Thank Penwhapple
Reviewed 1 week ago

My fiancé and I visited Inverness for a quick minibreak before the real work of 2017 began! We were delighted at how easy to find and close to the city and it's amenities the hotel was. It is in a delightful location on the river opposite Inverness Castle. Unfortunately we didn't have a river view room but that didn't hugely...

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2Thank Brandine88
Della E, Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Brandine88 Thank you very much for your excellent review! I am so glad that you enjoyed your stay with us and found the Hotel to be comfortable and tasteful. I'm delighted that you found the comfort of the beds to be of 4 or 5 star! As you kindly pointed out, the Hotel is in a fantastic location for...

Greenville, North Carolina
Reviewed 1 week ago

My wife and I booked this hotel for Hogmanay. This is the finest 3 star property we have ever stayed in during our many visits to Scotland. The views from the Castle room were to die for. Every member of the staff we came in contact with was more than willing to do whatever necessary to make your stay the...

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2Thank BillVance65
Della E, Operations Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear BillVance65, Thank you very much for your fabulous 5 star Review! I am glad you had the opportunity to enjoy one of our wonderful River View rooms, overlooking the Castle. It is great to hear that our staff did all they could to make your stay the "best". Hogmanay is one of the best times to visit Scotland and...

Rio de Janeiro, RJ
Reviewed 1 week ago via mobile

Amazing hotel next to many different attractions ! Walking distance to Museums, kilt Visitor Center, shops and restaurants... It also offers great rooms, quite large actually and a warm pool, more like a spa really ! I like it a lot ! Oh.. great and complete breakfast as well!

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2Thank Carolita C
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Carolita C, Thank you for your amazing review! I am delighted that you enjoyed our large rooms as well as the leisure club facilities and breakfast. As you pointed out our City Centre location really is an excellent base for visiting the many attractions Inverness has to offer. if your back in the area again, please come back to...

Isle of Lewis, United Kingdom
Reviewed 1 week ago via mobile

I stayed here for a night with friends and we had a very relaxing stay. The rooms are spacious and the beds are comfortable. The staff were all fantastic and very helpful throughout our stay. The hotel is centrally located and would definitely recommend it!

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2Thank Erica2251
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Erica2251, Thank you for your super review! It's so lovely to know that you have all had a lovely time with us and you received excellent service. Thank you for recommending the hotel to everyone and I do hope we can welcome you again very soon! Kind regards, Della.

Perthshire
Reviewed 2 weeks ago via mobile

Been here time and again. Always excellent. A very good best western. Just wish parking was improved/bigger and more accessible car parking. Pool is good and included. Nice breakfast and restaurant. Right beside the river.

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2Thank scottish_guy
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear scottish_guy, Thank you! We're so happy that you enjoy staying with us and that you continue to choose us especially for Christmas - a lovely time of year. I'm sorry that the parking is a challenge, it can be at busy periods. There will always be a space for our guests, whether on-site or at our overspill and there...

Stranraer, United Kingdom
Reviewed 2 weeks ago via mobile

We have stayed before in the hotel so we were aware of the hotels strengths and weaknesses. Neither of us slept very well since the bed was very lumpy - very annoying! Pool fantastic, room was small but comfortable clean with excellent facilities especially the blue tooth speaker. 95% of staff very nice and helpful, breakfast was middling but poor...

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Thank Milliespringer
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Milliespringer, Thank you for taking the time to post your review on Trip Advisor. What a shame we have got so many aspects wrong for you on your most recent stay. There are more often than not solutions that we can arrange to any issues our guests have, I'm sorry that we won't have this opportunity with you again....

Inverurie, United Kingdom
Reviewed 2 weeks ago

Could not fault the service in any way. The room was nice and the bed was very comfortable food first class and staff very helpful the only down side of our festive break was that the dance floor was far to small and not very safe to dance on.

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2Thank stembarc
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear stembarc, Thank you for five star review! It's brilliant that you have enjoyed a fantastic start to the new year with us, we're delighted you had a great time! We have had other feedback about the size of the dance floor which we will be looking at for future festivities, I am sorry about this. I do hope we...

Federal Way, United States
Reviewed 2 weeks ago

If it had been possible to sleep AT ALL, this hotel would have been a 4 star property. The fitness center was outstanding - great weights, kettle bells and a beautiful pool. The spa wasn't available the day we were there - and boy could we have used a massage! Located on the River Ness, it was quite scenic. The...

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Thank Gail C
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Gail C, Thank you for posting your review on Trip Advisor. We're all very sorry to read that you had no sleep, obviously this should not be case and I wish we had been in a position to rectify this for you while you were with us. Our beds are bought new regularly from a local company and there...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Banquet Room
  • Breakfast Available
Official Description (provided by the hotel)
Discover a warm and friendly welcome at the stylish 3 star Best Western Inverness Palace Hotel & Spa in the heart of Inverness. Located on the banks of the River Ness overlooking the Castle it is just a few minutes walk to the town centre. You'll enjoy a fresh and contemporary hotel with a choice of dining in Eight on the River or the Brasserie. You can sit back and relax with a Starbucks Coffee and surf the web for free. As well as a lovely selection of bedrooms from Classic rooms to period River View rooms with a lovely view towards the Castle. You will enjoy a relaxing break in stylish surroundings with extras including FREE Wifi, Free Car Parking and a superb upgraded Leisure Club with 50 foot swimming pool and Spa. ... more   less 

Additional Information about BEST WESTERN Inverness Palace Hotel & Spa

Address: 8 Ness Walk, Inverness IV3 5NG, Scotland
Region: United Kingdom > Scotland > Scottish Highlands > Inverness
Price Range: $115 - $429 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Inverness Palace Hotel & Spa 3*
Number of rooms: 89
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Hotels.com, Travelocity, Cheap Tickets and TripOnline SA so you can book your BEST WESTERN Inverness Palace Hotel & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Inverness Palace Hotel Inverness
Best Western Inverness Palace Hotel And Spa
Inverness Best Western
BEST WESTERN Inverness Palace Hotel & Spa Scotland
Hotel Style:
#17 Romantic Hotel in Inverness
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Inverness Palace Hotel & Spa staff and other travellers.
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Questions? Get answers from BEST WESTERN Inverness Palace Hotel & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms looking in off main road best(308), but quiet all round (102)”
 of 5 bubbles davidwP1011EZ, 20 Jan 2017 | Read review
“you could request a room with a river view and Inverness Castle is just over the river and is nicely lit up at night”
 of 5 bubbles Penwhapple, 18 Jan 2017 | Read review
“Ask for a river view room”
 of 5 bubbles Brandine88, 13 Jan 2017 | Read review
“Rooms on the river side are outstanding”
 of 5 bubbles BillVance65, 10 Jan 2017 | Read review
“front of the hotel rooms offered a view of River Ness”
 of 5 bubbles 959gailc, 3 Jan 2017 | Read review
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