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BEST WESTERN Inverness Palace Hotel & Spa

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BEST WESTERN Inverness Palace Hotel & Spa
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1,242 Reviews from our TripAdvisor Community

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Showing 1,172: English reviews
Reviewed 16 January 2016 via mobile

I have previously stayed at this hotel and it wasn't the best, I was invited again to stay and my experience was 100% better the room was very station we had a river side room. The cleanliness of the room was the only thing that bothered me as we found sweets lying about other floor. But other than that it...

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1Thank hollylmdavidson
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear hollylmdavidson Thanks ever so much for sharing your review, and we are delighted you enjoyed your stay by a fantastic 100% this time around. What an accolade to hold - best breakfast! Thank you ever so much for recommending this to everyone, there is a great selection on offer each morning. I am so sorry about the sweets on...

London, United Kingdom
Reviewed 15 January 2016

Stayed three night here while visiting around high land.. Fantastic spot to stay if u r planning a road trip around high land. It was the first time travelling during Christmas but it wasn't disappointing as the hotel was fun environment with lot of families staying during the Christmas.

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2Thank Aung C
Edinburgh. Scotland
Reviewed 13 January 2016 via mobile

What a wonderful Christmas break we had . Everything laid on for us. Staff couldn't do enough for guests, friendly, helpful, fun. We had a lovely room overlooking the river. Food was very nice and plenty of it. Lot of nice touches included in our visit with a special visit from Santa on Christmas day. Would we go back ,...

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4Thank sandymac64
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear sandymac64 Thank you so much for sharing your fantastic review with everyone! We're delighted you had a wonderful time with us at Christmas, we like to pull out all the stops and make the season as memorable as possible! Thank you for your super praise of the team, the food and we were thrilled Santa took time out of...

Watchet, United Kingdom
Reviewed 10 January 2016

10th January 2016 I do apologise for the wait for the review and delay in putting my review on trip advisor. However, where do i start. I stayed here in October 2015 with Hemmings Coaches Yes i know its been 3 months but what a lovely hotel to stay and everything was so positive and a great hotel to stay...

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6Thank David H
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear David H Great to hear from you and thank you so much for your super review. How lovely that we have stayed in your memory after all this time! Iona is very humbled by your review and thanks you very much for your kind words, she is a valued member of the team. For someone so young is has...

Aspatria
Reviewed 8 January 2016 via mobile

Stayed here for New Year with a Coach Party I was here for Christmas and New Year last year and eagerly looked forward to coming again. I was not disappointed. We were made very welcome. The food was excellent, good choice at all meals and plenty of wine included or soft drinks in lieu. Very pleasant service throughout the hotel....

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3Thank Mary W
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Happy New Year Mary W! Thanks for sharing your Hogmanay with us again! We're delighted we didn't disappoint you! I'm so happy we made you feel so welcome and that you enjoyed the entertainment and all that the package includes. We all hope you have a fantastic 2016 and we see you again to ring in 2017! Thanks again for...

Argyll and Bute, United Kingdom
Reviewed 5 January 2016 via mobile

Never lets us down. Friendly helpful staff. Great breakfasts , good rustic brown bread with breakfast too. Comfy beds & great Spa. One downside is pool , jacuzzi & gym to be emptied by 9pm . 10pm woukd be better, we are on holiday , want to have dinner then relax without being rushed. Still fab hotel however . Location...

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3Thank Sunchaser172
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Sunchaser172 Thank you ever so much! What an honour to be one of your favourite hotels, this is truly fantastic! I have passed on your feedback about the pool opening hours, thank you for that. The gorgeous bread we provide is made by a local bakery and is very popular with everyone. I do hope we see you again...

Buckhaven
Reviewed 3 January 2016

Myself, husband, sister snd brother in law all stayed for the 3 night new year break, all inclusive, excellent stay from the word go. Two river view rooms, one larger than the other, but both very clean, great bed and pillows. EEntertainment on all three nights was very good, only moan was too many people for the size of tne...

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3Thank claireo55
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear claireo55 Thank you ever so much for sharing your fantastic review! We are delighted you enjoyed your Hogmanay with us and that you had an excellent memorable three days. The team love Hogmanay here and it's great that you were shown such generous hospitality through-out. The dance floor can become quite small once everyone is in the mood for...

Bromsgrove, United Kingdom
Reviewed 1 January 2016

I was on an organised Christmas break for 4 nights. The room at the back was large comfortable and very clean. There is a hairdryer, shower gel and shampoo and tea/coffee facilities in the room, these, along with the towels were replenished daily. There is no safe. The staff in all areas of the hotel were exceedingly helpful not only...

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6Thank Brenda F
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Brenda F Thank you so much, we are so happy that you had a lovely Christmas with us. Making great memories for our guests is so important and we are truly delighted that you enjoyed your stay. Thank you for your super complements for the team, I have printed your review for everyone to read! Maybe we'll see you...

Swindon
Reviewed 1 January 2016

A very pleasant hotel, in easy walking distance of the town, on the banks of the river. Pleasant family room (2 double beds). Lift was on the tiny side, so I avoided using it. Pleasant leisure facilities with helpful staff. Slightly pricey, but its location and facilities would justify this. Parking wasn't the best, but the staff in the leisure...

Review collected in partnership with Best Western GB
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3Thank Lori W
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Lori W Thank you so much for posting your review of your stay. We are thrilled you had a great Christmas in Inverness and that you enjoyed the hotel and the location we have. The lift is on the bijou side, mainly due to the planning rules we have to follow because of the age of the building -...

Derbyshire, United Kingdom
Reviewed 30 December 2015 via mobile

Stayed here with my sister and her husband. Very friendly from the start, met and greeted at the car park and lovely rooms over the river (they're worth it!). Spacious, warm and a good night's sleep here. Dinner was reasonable, breakfast is good but busy at our stay... the swim pool is very relaxing and we'll managed when we were...

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3Thank DouglasMidlands
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear DouglasMidlands Thanks for sharing your super review! We are very happy you had a great stay and that you would choose to book with us again - fantastic! The view is beautiful and I'm delighted you had a good night's sleep too, thanks for sharing your experience with everyone. I do hope we can look after you again in...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Banquet Room
  • Breakfast Available
Official Description (provided by the hotel)
Discover a warm and friendly welcome at the stylish 3 star Best Western Inverness Palace Hotel & Spa in the heart of Inverness. Located on the banks of the River Ness overlooking the Castle it is just a few minutes walk to the town centre. You'll enjoy a fresh and contemporary hotel with a choice of dining in Eight on the River or the Brasserie. You can sit back and relax with a Starbucks Coffee and surf the web for free. As well as a lovely selection of bedrooms from Classic rooms to period River View rooms with a lovely view towards the Castle. You will enjoy a relaxing break in stylish surroundings with extras including FREE Wifi, Free Car Parking and a superb upgraded Leisure Club with 50 foot swimming pool and Spa. ... more   less 

Additional Information about BEST WESTERN Inverness Palace Hotel & Spa

Address: 8 Ness Walk, Inverness IV3 5NG, Scotland
Region: United Kingdom > Scotland > Scottish Highlands > Inverness
Price Range: $153 - $512 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Inverness Palace Hotel & Spa 3*
Number of rooms: 89
Reservation Options:
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Also Known As:
Best Western Inverness Palace Hotel Inverness
Best Western Inverness Palace Hotel And Spa
Inverness Best Western
BEST WESTERN Inverness Palace Hotel & Spa Scotland
Hotel Style:
#17 Romantic Hotel in Inverness
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Inverness Palace Hotel & Spa staff and other travellers.
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Questions? Get answers from BEST WESTERN Inverness Palace Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors front of hotel for best views.”
 of 5 bubbles jambo2, 27 Mar 2017 | Read review
“Go for the front of the hotel ,wonderful view of river and castle”
 of 5 bubbles X1412TFjaneb, 20 Mar 2017 | Read review
“Very small lift.”
 of 5 bubbles Alistair_Unicomb, 15 Mar 2017 | Read review
“Ask for a river or castle view”
 of 5 bubbles 152christine, 13 Mar 2017 | Read review
“Ask for a room at the front if you want a view of the river and the castle”
 of 5 bubbles helenbP5648NT, 26 Feb 2017 | Read review
5 of 5