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Gloucester, BW Signature Collection by Best Western

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Marlstone Close Robinswood Hill, Gloucester GL4 6EA England
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About

#11 of 24 hotels in Gloucester
Location
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Service
Value
The Gloucester, BW Signature Collection by Best Western is perfectly located for explorers or business meetings, just 5 minutes drive away from the M5 and a short taxi journey from Gloucester train station. Within walking distance of Gloucester Golf Club and Gloucester ski and snowboard centre. The hotel has 95 bedrooms including 6 family rooms. Why not enjoy a delicious meal in the brasserie or relax within the bar and lounge. Unwind in the health club with a swimming pool, children’s pool, squash court and beauty treatment area. If you are here for business, we have meeting rooms for up to 200 delegates. The hotel also has a Civil Ceremony licence and a versatile wedding suite for up to 200 guests. Plenty of onsite parking and free Wi-Fi awaits. Plus, BT Sport is now available in the bar/lounge area.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Taxi service
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Banquet room
Meeting rooms
Spa
Full body massage
Head massage
Massage
Steam room
Baggage storage
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Housekeeping
Room service
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Residential Neighbourhood
Mid-range
Languages Spoken
English
2263Reviews28Q+A100Room tips
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Rita F wrote a review Jul. 22
paignton22 contributions21 helpful votes
Food was good but surroundings tired and grubby.Room not cleaned even when we requested it.We we’re given a paper cup each to last 3 nights to make hot drinks s in.Pool was good and was the best thing about Thule hotel
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Review collected in partnership with Best Western
Date of stay: July 2021
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Binit wrote a review Jul. 21
1 contribution
First impressions were not that great about the hotel looks like a lodging from Outside in the middle of a housing estate. The receptionist was bubbly and very welcoming. Staff were amazing. They looked after us and our 20month old. Rooms however lacked cleanliness. We did tell the reception the table tops were very dusty and walls had cobwebs. They said they’ll look into into but no one came. Luckily we carried our own wipes and cleaned the surfaces. We had a tiny fan in the room with no ac. Best western if you are running low on money please borrow from the bank! During COVID government grants have been provided kindly make use of it wisely and upgrade the rooms. We had a deluxe room with only towel! No bathrobes. After asking for both we only got towels. We did request a fresh set the following day and our room to be cleaned. Reception said yes don’t worry we’ll get it done. Nothing was done which we expected as they did not clean our room on the first day when we pointed out the dirty surfaces. No fridge! Seriously this hotel needs extreme makeover. Can understand due to COVID there are no fridges being provided. But there was no place either in the room where a fridge could be out either. No charging points near the bedside! I have to cheaper hotels they have these basic points put. Near the bedside and AC as well. Food was not the best nor the worst. First night dinner was ok. When you are hungry everything tastes nice. Breakfast was ok. However I’ve had better. It’s chef dependent. When their chef runs the kitchen and bar you can imagine the quality control! What I wasn’t impressed was their dinner menu is the same through out the week. Being vegetarian and only a vegan burger available for 3 nights - the staff did try ask the chef if they can make something for us - response was what see on the menu is what you’ll get they can’t make anything for us. We had no choice. But go out at 9pm to look for a restaurant. Didn’t bother complaining as I gathered they were ignoring complaints. The higher was the only one in the entire hotel. Which doesn’t get cleaned used it on the first day. Left a ketchup mark to see if it get cleaned. Next day the dried ketchup was still there . Whoever used the chair prior to us - either didn’t care or were just as ignorant. Children only allowed in the pool for 2 hrs on a weekend! You can’t be serious! Rather not allow them at all! Weekdays they are allowed all day till 6pm - doesn’t make sense. But every hotel to their own rules. Food 3/10 Service 9/10 Cleanliness 1/10 Staff 9/10 Reception 3/10 If you do book this hotel post COVID please ensure you get the room cleaned and checked before settling in. @ Best Western please employ good quality control personnel. It was our anniversary weekend we tried to make the best from the worst. It worked out for us. Will I return back - maybe once they’ve renovated and employed an experience skill full chef who can accommodate all and be able to serve the menu. Apologies we made a few friends cancel their booking to this hotel, suggested they go to the premier inn a bit further down - it is much cleaner and has ac!
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Date of stay: June 2021Trip type: Travelled with family
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msb171173 wrote a review Jul. 20
1 contribution
My wife and I stayed here on our wedding night. Staff were amazing and looked after us well thank you for the brilliant service The amenities at the hotel met our needs. The bar and restaurant were lovely too.
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Review collected in partnership with Best Western
Date of stay: July 2021
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carolinabealg wrote a review Jul. 17
United Kingdom16 contributions1 helpful vote
Another bad news story I'm afraid (not uncommon for this hotel). I had a hotel reservation in this hotel which I booked and paid for through a Wowcher deal over 3 months cancelled with only two days notice. I received only a brief emailed and very woolly message stating that our reservation was being cancelled 'due to power supply issues' and 'apologising for any inconvenience caused'. There was no further explanation of any kind nor did I learn anything more when I subsequently contacted the hotel direct - customer service entirely lacking! Somewhat suspiciously the hotel was otherwise apparently fully booked implying that the issue, whatever it was, was not affecting other reservations. The long weekend break was meant as a surprise birthday present for my partner and whilst he did not know the destination, we had both booked 3 day's leave. Disappointment was the mild word to express our feelings, especially given all the hardships of the last year; I was looking forward to that time away for our family. To compound the situation we were also out of pocket for 2 day's childcare for which we were bound by contract and also for pre-paid package tickets I purchased for local tourist attractions. With only two day's notice, there were no affordable alternative options for us as all local hostelries were fully booked. I don't think Wowcher or Best Western have any idea or even care how much inconvenience this caused us. Don't get me wrong I am annoyed with Wowcher and Best Western in equal measure as this deal mutually agreed by them both has not been honoured and their response to my enquiries been entirely inadequate. I can't help feeling that we've been treated as a second class customer for having booked this deal through Wowcher. I made the reservation in good faith and paid for it upfront. For all I know, Best Western may be using Wowcher as an agent to fill its rooms at a time when the visitor season wasn't looking very favourable and then, later on, double booking rooms when they could charge more for them before cancelling original and less lucrative reservations. At best I feel this is very poor service from both agents without any genuine attempt to make amends and at worst dishonest and perhaps of questionable legality. Please learn from my lesson and steer well clear!
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Date of stay: July 2021
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Response from Cheryl Lucas, Other at Gloucester, BW Signature Collection by Best Western
Responded 3 days ago
I am sorry to read the issues you faced with the cancellation of the room at the Gloucester Hotel. If you would like to follow up with me to discuss this matter, please email me at guestrelations@lghhm.com . I hope to hear from you Kind regards. Cheryl Lucas, Guest Relations.
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Keith B wrote a review Jul. 15
Eastbourne, United Kingdom1 contribution
Room very dirty cobwebs hanging from celling stayed 5 nights toilet never cleaned no toilet brush in bathroom light fitting hanging out of celling. Bath very chipped. bed linen never changed although it said it would be hanged every 3 nights. This was one of their upgraded rooms. God nows what the others were like?
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Date of stay: July 2021
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Service
Room Tip: Don't Think they have good rooms
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Response from Cheryl Lucas, Other at Gloucester, BW Signature Collection by Best Western
Responded 1 week ago
Thank you for your feedback from your recent stay at Gloucester Robinswood hotel. I am sorry that your stay was disappointing and your room was not up to standard. We take comments like this very serious and they will be passed on to the manager for review and action. If you would like to discuss your stay in more detail, please contact me directly at guestrelations@lghhm.com. Kind regards. Cheryl Lucas, Guest Relations.
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PRICE RANGE
US$70 - US$122 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ramada gloucester hotel country, gloucester ramada
FORMERLY KNOWN AS
Hallmark Hotel Gloucester
LOCATION
United KingdomEnglandCotswoldsGloucester
NUMBER OF ROOMS
95
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Frequently Asked Questions about Gloucester, BW Signature Collection by Best Western
Which popular attractions are close to Gloucester, BW Signature Collection by Best Western?
Nearby attractions include SimAir737 (7.7 km), Trapped Escape Rooms (3.8 km), and Jet Age Museum (7.4 km).
What are some of the property amenities at Gloucester, BW Signature Collection by Best Western?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Gloucester, BW Signature Collection by Best Western?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Gloucester, BW Signature Collection by Best Western?
Yes, free parking is available to guests.
What are some restaurants close to Gloucester, BW Signature Collection by Best Western?
Conveniently located restaurants include Hooker & Eight, Bangkok Canteen, and The Barge Restaurant.
Are there opportunities to exercise at Gloucester, BW Signature Collection by Best Western?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Gloucester, BW Signature Collection by Best Western?
Yes, dry cleaning and laundry service are offered to guests.
Does Gloucester, BW Signature Collection by Best Western offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Gloucester, BW Signature Collection by Best Western?
Many travellers enjoy visiting Blackfriars (3.8 km), Llanthony Secunda Priory (3.8 km), and Eastgate Viewing Chamber (3.4 km).
Is Gloucester, BW Signature Collection by Best Western accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.