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My booking in Gloucester was changed to here after The New Inn has a fire. This hotel is a minute from the station and less than 10 minutes walk from the centre. The staff are helpful, the room adequate although in need of some tlc,...More
‘Appalling’ - How they dared to charge the rates they do is shocking. If the rooms are anything to go by I dread to think what the kitchen is like!
Unwelcoming staff - no welcome, a please on payment or thank you for any...More
8 of us stayed, 3 couples and 2 singles. Bedrooms clean and tidy, food very good. breakfast served on Saturday, but plenty of choice and good helping. Sunday breakfast buffet style. excellent evening meal options.
Sadly no entertainment as new manager had stopped it. Thats...More
The back room stank of cigarette smoke. Take note you should move smokers away from the fire door to the back right hand side. The ashtray was a tin can which looked like it could catch light.
The toilets were disgusting. Pay a cleaner to...More
If you want your hotel room to be spotless and shining, you should not go here. However, if you value nice staff, friendly service and character this is a place for you! The location is excellent, within easy walking distance from the railway station and...More
Response from Matt R, Manager at The New Inn-RelaxinnzResponded April 17, 2018
Thankyou for taking the time to review The New Inn Gloucester.
Really pleased you enjoyed the customer service and the food here at The New Inn.
We have recently had a new Wi-Fi system installed and are at present addressing the black spots...More