The hotel is a lovely old building but the metal framed windows are next to useless. The bathroom ones didn’t close and even at the rear of the hotel you still get noise. The noise from the heating system is like trying to sleep on the runway at Eastmidlands airport. Even after the heating had gone off the room was still very stuffy.
Nice building but single glazed windows near a busy road meant I got very little sleep. The room was very small room felt claustrophobic. Very old decor gave a cheap feel. Food was good. Staff were friendly.
A brilliant stay! The hotel on our first night was extremely busy, a reunion of some sort I believe, but the staff made sure we had space to enjoy our meal. The breakfast was as excellent as we remembered, and our son’s recollection of his earlier stay for his sister’s graduation was reinforced, with his wife sharing the experience this time. Wi.ll definitely stay here again.
I had booked a room for 3 nights as I was visiting my grandchildren who live in Derby. I had arrived on the Friday night. The room seemed ok but very dark and decorated very poorly and had patches of different shades everywhere. It was a very hot weekend and was relieved to find there a desk fan in the room. I switched on the fan. It was a disappointment when I put the fan. So much dust flew out off the fan and straight all over me and the bedding. There was dust everywhere. I had to open the doors and the window and take a shower and put my clothes in the wash bag. I managed to shake off the dust from the bed but was very upset as I had to clean the room. On the Saturday morning I went down to the dining area to have the breakfast I had paid for the night before. I was then greeted by a lady on the entrance to the dining room who made me very embarrassed as she said I had to pay £10 as she could not find my name was not on the list. I had explained that I had already paid the night before. She then told me to pay again and she would speak with reception later on. I refused to pay again so she kept me waiting and walked off to reception to check and then came back. She did not apologise but told me to enter the dining room. She had embarrassed me as she did not believe me to begin with. On the Saturday night I arrived back at the hotel at 10pm. I had arranged to meet the family, again on the Sunday morning as we had arranged to take out the grandchildren out again. On arrival back to the hotel, I was shocked to find so many people standing outside the hotel, smoking Cannabis and Youths riding around on Scooters and looking in the cars. I was disgusted that the whole hotel was shaking and vibrating with bass and the smell of Cannabis was disgusting. There was a party going on at the hotel and she Sound of bass was so loud, the corridors where vibrating, and shaking. I could not understand as why I had not been told what was happening at the hotel that evening. I HAD NOT BEEN TOLD THAT THERE WOULD BE A PARTY. I had come to the hotel to rest, not be kept up all night. I went up to my room and phoned the reception. I asked when the music would stop. I was told on the phone, by the reception that the music would stop at midnight. NO APOLOGY. I thought the music would end soon. By 12.30 the music continued and my bed was still shaking as well as all the doors in the corridor. I tried to call reception again but they would not answer the phone. There was a DJ playing music at extreme volume. The music was so loud and must have been using a sound system equivalent to what is used in a night club as you could feel so much bass going through the corridors and room. I had not been warned. There were no notices, nothing to say there would be a party. Had I known, I would have arranged a stay somewhere else. I was very upset as the music did not stop until way after 2.30pm. I did speak to the reception on the Monday before I departed and spoke to a receptionist called Jamie, who agreed with me that I should have been informed and that notices should have been put up on the walls to warn people. As the manager was not there, Jamie said I should write an email to the manager. I wrote an email 3 weeks ago to the manager and also a letter addressed to the manager. Until this day I had never had a reply to my letter or email. The manager had ignored me. I have had no apology or nothing. I have to visit Derby on a regular basis but will NEVER stay at the hotel Portland House, Derby Conference Centre EVER AGAIN. I feel very let down, disgusted that nobody even acknowledge my email and letter. I feel they are so unprofessional and I am not happy at all as I could not sleep and this caused me problem when I had to take the Grand kids to play sport the next morning. I was not well will lack of energy due to the lack of sleep the hotel. I am disgusted with the service and will never use this hotel ever again.…
Booked a 5 night stay. Rooms are overpriced, we upgraded to the so called bridal suite as this is the only room that has a king size bed., and the original room allocated was very small. The room is very basic and average size and didn’t warrant the extra £20 a night. The rooms are not serviced unless you request it. Even then this did not happen until after we complained. Breakfast was ok. Staff friendly. We would not recommend this hotel. Nor will we stay here again.
Stayed for a friends wedding. Great value for money and excellent service. The front desk were very helpful and the room had a lovely view at the front of the hotel. Big thank you to the waitress Jo and chef Dawn, outstanding members of the team their.
Dated, couldn’t use bar or restaurant as there was a function on, room small, kettle in wardrobe what’s that about? Shower cold and a dribble, shouldn’t be advertised on booking.com as a hotel as it’s just a conference centre, paid extra for a courtyard view and wish I’d taken a picture, we had the back of what looked like a kitchen to look at and an extractor fan going 24/7, nothing around within a short walk, don’t book this place it’s a hovel, staff were pleasant but that’s the only good thing
The room was very clean and all staff were very attentive. The grounds were all tidy and well kept. Breakfast was really good, especially the new addition of plum tomatoes. We will be visiting again again very soon. Thank you
I sadly collapsed on the way to my room and was given first aid by the staff until the ambulance arrived and took me to hospital I honestly don’t think I can praise the team at DCC adequately a happy and helpful team Many thanks Tim
Went to a Derby comedy club evening on a Groupon deal. Entry for 2 with a meal for £30. The venue itself is well kept inside with electric charging points outside (although it wasn't clear if they were available for public use as some had car registration numbers on them.) The food was reasonably priced (if paying) and a good choice to suit most pallets. We opted for the cod and chips which came in a newspaper box and mushy peas. The fish was tasty, chips were chunky and the peas were ... Well mushy.... Not bad either! The drinks from the bar were rather pricey though at £5.10 for a bitter shandy (X2) which are akin to most hotels etc. The comedians were funny and entertaining and the event was well run with a surprise golden ticket taped to the underside of 5 lucky pundits chairs. Great evening well recommended. It's great to get out and have a good laugh especially after the seriousness of the last 2 years!…