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Hallmark Hotel Derby Midland

Traveller (294)
360
Panoramas (8)
Dining (34)
Certificate of Excellence
About
Location
Cleanliness
Service
Value
Certificate of Excellence
The Hallmark Hotel Derby Midland is located in the heart of Derby City Centre, next to the railway station. The hotel has 102 great bedrooms including family bedrooms, all equipped with free WiFi. Why not enjoy our delicious food in our brasserie or sit back and relax in our lounge and bar. The hotel has lots of great facilities including nine meeting rooms with capacity for up to 200 delegates, a stylish wedding venue for up to 200 guests and plenty of car parking(£8 per day). BT Sport is now available in the bar/lounge area. The oldest railway hotel in the world welcoming guests since 1839.
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Property amenities
Restaurant
Free High Speed Internet (WiFi)
Room Service
Banquet Room
Breakfast Available
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Public Wifi
Wheelchair Access
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Room features
Accessible rooms
Family Rooms
Non-Smoking Rooms
Good to know
HOTEL STYLE
Classic
Mid-range
HOTEL CLASS
Location
Full view
85Good for walkers
Grade: 85 out of 100
45Restaurantswithin 0.5 km
7Attractionswithin 0.5 km
Reviews & more
1,509Reviews
426Photos
14Q+A
100Room tips
Traveller rating
  • 528
  • 528
  • 259
  • 126
  • 68
Time of year
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  • English
Popular mentions
+5
Having booked the New Years Eve all inclusive 6-months prior to arriving at this hotel then messed up the rooms so we had to be moved from a sweet to a very small dingy smelly very smelly rotten room the windows that were that bad with smell we didn't sleep most of the night we
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Response from HallmarkOPS, General Manager at Hallmark Hotel Derby Midland
Responded 3 days ago
How very sad Helen that we are just another hospitality establishment you review at one star. I apologise on behalf of our team here at the Midland Hotel for not meeting your expectations. It was unfortunate that we did not know at the hotel about your mobility issues and that we were not able to provide a suitable suite to you on your first night. You met with the Senior Operations Manager and having received a refund for staying in a classicroom prior to your departure, you gave the impression to us that you were satisfied with all our efforts to make your stay as comfortable as possible.
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3rd stay at this hotel and its amazing. Staff yet again going out of thier way to accommodate us crazy shoe ladies. 3 course meal and unlimited bar what more could you ask for. Even Walter got in on the theme this time. See you again soon guys.
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Response from HallmarkOPS, Operations Manager at Hallmark Hotel Derby Midland
Responded 1 week ago
Thank you for your 5 bubble review! I am delighted that your event was once again a huge success. We (especially Walter) look forward to seeing you all here next time.
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We booked a lunch here whilst visiting our son over Christmas. We were expecting something quite refined considering the type of hotel and price paid, but it turned out to be quite ordinary. Although we understand that prices will be high on Christmas day (and we were grateful
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Response from HallmarkOPS, Operations Manager at Hallmark Hotel Derby Midland
Responded 1 week ago
Thank you for taking the time to leave a review. I am sorry that you did not feel that you received value for money on Christmas Day. The overall feedback from the guests on Christmas Day was very positive, however your concerns have been noted for when we look at next Christmas. Once again, i am sorry that we did not meet your expectations on this occasion.
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I'm sat in the bar in a hotel, once again fascinated by how staff make a hotel better than the sum of its parts. The hotel is fine though. Near the train station. The room is clean, maybe a little dated, but really ok. For me, this visit has been made special by Alicia behind
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Response from HallmarkOPS, Operations Manager at Hallmark Hotel Derby Midland
Responded 1 week ago
Thank you for taking the time to leave us a five star review. Our staff really are our strongest asset and we have passed your feedback to Alicia in particular. We look forward to welcoming you back soon.
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Stayed for two nights with our friends very good value food lovely all inclusive bar on new Year’s eve spoke to the general manager mr Donald Stewart who was very nice we asked if we could have the table near the door for the night and when we came to the restaurant on the
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Response from HallmarkOPS, General Manager at Hallmark Hotel Derby Midland
Responded 2 weeks ago
Thanks very much for taking the time to leave a four star review. We very much enjoyed your company over the New year period and delighted to read about your positive experience. The oldest railway hotel in the world needs constant attention just like the Forth Road Bridge. In the past six months all ground floor areas, lounges, bar, meeting rooms, function rooms, bedroom corridors and back of house areas have been freshly painted and in 2019 we will start a comprehensive refurbishment programme in our bedrooms. Taste is a very individual thing. Whilst all our rooms have a contemporary feel and are equipped with a new executive top brand named bed in 2018, the fixtures and fittings I agree are of an age which you would not necessarily find in a modern hotel environment but still perfectly functional and lends itself very much to the age and style of the Hotel. Wishing you and your families a very happy and prosperous New Year.
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Album Categories
All photosTravellerRoom & SuiteDining Business Centre & Event Rooms
Professional photo exclusively commissioned by TripAdvisorHallmark Hotel Derby Midland
The Twin Room at the Hallmark Hotel Derby Midland
Professional photo exclusively commissioned by TripAdvisorHallmark Hotel Derby Midland
The Family Room at the Hallmark Hotel Derby Midland
Professional photo exclusively commissioned by TripAdvisorHallmark Hotel Derby Midland
The Classic Double Room at the Hallmark Hotel Derby Midland
Bed 3
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12345638
Has anyone been to wedding here. Reviews?
We had dinner bed breakfast deal there was a fixed menu but a good choice on there
1 vote
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Has the hotel have wifi or not? Send the answer soon please?
Yes thee is wifi
0 votes
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is there any chance of some photos of the hotel inside of it or not?
is there any chance any of the hotel inside it?
what the station ?no but it is very close ,you walk out of the hotel and you are on the the front of the station ,we had a corner room overlooking the station ,and you could hear the platform anoucments
0 votes
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123
"Not in an area for good views."
"Make sure that what you want from the bar is available before ordering"
"Noise from the car park at the back of the room which affected my sleep but I am a light sleeper. "
"Rooms at the back presumably quieter, but they do provide free earplugs."
"121 was great"
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12345620
PRICE RANGE
US$54 - US$146 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western derbyderby best western
LOCATION
United KingdomEnglandDerby
NUMBER OF ROOMS
102
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