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Europa Gatwick Hotel

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2,580 Reviews from our TripAdvisor Community

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Showing 2,547: English reviews
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Northamptonshire, United Kingdom
Reviewed 2 days ago NEWvia mobile

We used this hotel as a stop off to the Newhaven/Dieppe ferry. On first arriving we thought we wouldn't be able to park, loads of workers vans and not all in designated places. We finally found a place on some rough ground and went to check in. This went fairly smoothly, don't forget to put your car details on the...

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Thank Wizbus
Luton, United Kingdom
Reviewed 3 days ago NEW

This is the worst hotel I have ever stayed in and will certainly not be returning I advise everyone to book elsewhere even if you have to spend a little more. We stayed here the night before flying out with 2 little children and it really was horrendous the room we were suppose to stay in had a faulty door...

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Thank Pirana786
A TripAdvisor Member
Level Contributor
3 reviews
Reviewed 6 days ago NEWvia mobile

I am writing this review. Just because today on my way back home I funded two letters on mail box. Two days penalty. Charge. 15th and 16th of April. Easter weekend That's because they never ask me details of my car. Anyway. I already appeals for them. That's because is poor customers service by the desk. On reception. All the...

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Thank A TripAdvisor Member
Reviewed 6 days ago NEWvia mobile

I had a good stay. Yes the rooms are average but for what I paid it was value for money, flying from Gatwick and leaving my car there. It was money well spent. The reception we had on arrival was excellent from Sophie, brilliant customer service skills and couldn't be more accommodating.

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1Thank beccabee2017
Haywards Heath, United Kingdom
Reviewed 1 week ago NEWvia mobile

Booked this hotel for just an overnight stay. On arrival meet with an overgrown car park, full of cars. Staff were fine. Noticed the full price for the rooms!!! Found room, carpets were thread bare in two places and the fittings aged. Looked like the room needed some help. Some room noise from other rooms. Paid extra for breakfast which...

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Thank AndrewBu2012
Reviewed 1 week ago via mobile

Unfortunately a very bad experience, no proper check in, no information, what you booked and what you get! Surprise ...room with windows not closing, in the back of the hotel which you do not see in the pictures, I understand marketing but this is fulling people on their money! AVOID!

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Thank Eu P
Brussels
Reviewed 1 week ago via mobile

Disgusting room hard bed with springs on bed digging deep all night filthy bathroom so dirty you couldn't use it see photos of hairs stains scum and worse no manager available to complain to and no response from head office after emailing 3 days ago Total rip off would not stay again if they paid us Reception staff rude and...

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3Thank junktion
Bucks
Reviewed 1 week ago

This has got to be the worst hotel I have ever stayed in! We booked the night before our early morning flight hoping to get a few hours sleep before a 4.00 am start. Our room was in a section behind the bar area and the walls were so thin we could hear every word of a man on one...

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Thank blueflinders
Reviewed 2 weeks ago via mobile

Stayed here for one night before flying out. The hotel looks old and tired. The rooms have ancient furniture. We were shown a suite to upgrade to but it was just a larger grim room. We carvery was terrible so we walked to a pub, 2 mins up the road and are there instead. The only good thing is the...

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4Thank carol b
EuropaGatwick, Guest Relations Manager at Europa Gatwick Hotel, responded to this review

Thank you for your comments. The rooms are being decorated at present but this will take time to finish the whole hotel. Unfortunately the furniture will not be changing.

A TripAdvisor Member
Level Contributor
3 reviews
3 hotel reviews
Reviewed 2 weeks ago via mobile

Waited ages to be checked in and when we were they weren't very quick about it. Room was run down, daughter had a dirty pillow case on her bed. The bathroom was in desperate need of refurbishment. We paid extra for the 3 course dinner, wish we went to the pub down the road instead. Wasnt very nice at all....

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Thank A TripAdvisor Member
EuropaGatwick, Guest Relations Manager at Europa Gatwick Hotel, responded to this review

Thank you for your comments. We do have a Duty Manager on shift who would have been happy to room move you if you were unhappy with your room. We do have a new Receptionist on duty, we apologise if this was an inconvenience to you. There would have been a sign at Reception stating the fact.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Internet
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Public Wifi
Services
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Breakfast Available
Official Description (provided by the hotel)
The Europa Hotel Gatwick is one of three Britannia Airport Hotels in Gatwick and is an ideal place to stay for those looking for Gatwick Airport Parking. With its Spanish and Mediterranean themed architecture this hotel offers excellent value, comfort as well as first class facilities. The hotel has its own courtyard with beautifully landscaped gardens and fountain which are the perfect place to relax. ... more   less 

Additional Information about Europa Gatwick Hotel

Address: Balcombe Road, Crawley RH10 7ZR, England
Region: United Kingdom > England > West Sussex > Crawley
Price Range: $61 - $109 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Europa Gatwick Hotel 3*
Number of rooms: 211
Reservation Options:
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Also Known As:
Europa Gatwick Crawley
Europa Hotel Gatwick
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Questions & Answers

Here's what travellers have asked, with answers from Europa Gatwick Hotel staff and other travellers.
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Questions? Get answers from Europa Gatwick Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“don't stay here!”
micad0g, 14 Apr 2017 | Read review
“Lower floors/nearer bar seemed better from the 6 rooms we had.”
danielj438, 11 Apr 2017 | Read review
“Don't stay in the lodge”
489garryr, 10 Apr 2017 | Read review
“Don't stay here for anything other than airport use.”
isiswebb, 8 Apr 2017 | Read review
“I think the lodge is the crap part, treated with a smirk when I was checking in.”
Jacksonis, 6 Apr 2017 | Read review
5 of 5