Arora Hotel Gatwick / Crawley
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About
4.5
#4 of 28 hotels in CrawleyLocation
Cleanliness
Service
Value
The Arora Hotel in Crawley is a modern hotel that offers a high quality accommodation in the town centre, with Gatwick airport just 10 minutes away. The hotel offers 432 en-suite bedrooms, an AA Rosette awarded Restaurant(The Grill), an English Pub and a 24 hour gym. In the expansive Atrium, WIFI is available free of charge as well as in the hotel rooms. Combine this with ample on-site car parking and superb train links to Brighton and London and you have the perfect base for your business or leisure travel.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
24-hour security
Parking
Wifi
Paid internet
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Snack bar
Shuttle bus service
Taxi service
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Housekeeping
Room service
Safe
Iron
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Mid-range
Business
Languages Spoken
English
Location
Southgate Avenue, Crawley RH10 6LW England
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 74 out of 100
74
40 Restaurants
within 0.5 kilometers
3,530Reviews33Q+A100Room tips
Reviews
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Detailed Reviews
Not the cheapest but can not fault. The bed was comfortable. Pillow too soft for me but that is just me. Shower worked great. Breakfast was one of the best I have ever had from a hotel buffet style breakfast. The eggs were cooked to perfection may have something to do with the the fact they had just brought them out. The window in my room over looked the inside of the hotel which I liked made me feel part of everything when in my room. The best. was the the airport bus £3.50 one way. My driver (I was the only passenger) was Graham friendly and efficient. The buss leaves the hotel 15 minutes to every hour ARRIVE ON TIME
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Date of stay: February 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Harish S, General Manager at Arora Hotel Gatwick / Crawley
Responded Feb 13, 2020
Dear Guest, Thank you very much for taking the time to give such a fantastic feedback. We have always looked to offer the best customer service possible. It is with pleasure that we get to read feedback from our guests, especially when we were able to meet the very high standard we aim to achieve. It is heartening to be able to share your positive words with the team, especially with Graham, who is the champion to go above and beyond call of duty. We can’t wait to welcome you back to our Hotel. Kind regards, Harish Sunassy General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great service from really caring, dedicated and pro-active staff in the restaurant and Palm Bar. Masha is a tour de force in the restaurant and nothing is ever too much for Raji in the Palm Bar.
Morgan’s Bar can get a bit noisy but the service in there is excellent too..
Rooms are clean, quiet and comfortable. If you’re intending to sleep during the day, get a room away from the railway.
Crawley town centre is a 5-min walk and the Railway Inn, 5 minutes in the opposite direction is friendly and serves excellent food and a fab selection of beers along with the usual suspects.
Morgan’s Bar can get a bit noisy but the service in there is excellent too..
Rooms are clean, quiet and comfortable. If you’re intending to sleep during the day, get a room away from the railway.
Crawley town centre is a 5-min walk and the Railway Inn, 5 minutes in the opposite direction is friendly and serves excellent food and a fab selection of beers along with the usual suspects.
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Date of stay: January 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Harish S, General Manager at Arora Hotel Gatwick / Crawley
Responded Feb 19, 2020
Dear Guest, Thank you very much for taking the time to write such a lovely review! I am delighted to read that you enjoyed your stay with us. We are indeed so fortunate to have such a caring and talented team and we could not agree more that they are by far our biggest asset here at Arora Gatwick/Crawley. The team truly cares for our guests and it is so motivating for us to read your comments. Our best examples are Raji and Marija. Your kind words will be shared with the team. We look forward to welcoming you back very soon! Kind regards, Harish Sunassy General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nice Hotel which satisfies all demands on a business trip. The staff is extraordinary friendly and helpful.
The Crawley train station is located next door which allows quick access in order to leave towards a London downtown, airports or all other directions. Within 5 min walk you reach Crawley downtown with shops and restaurants.
The Crawley train station is located next door which allows quick access in order to leave towards a London downtown, airports or all other directions. Within 5 min walk you reach Crawley downtown with shops and restaurants.
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Harish S, General Manager at Arora Hotel Gatwick / Crawley
Responded Feb 28, 2020
Dear Guest, Thank you very much for your fantastic review following your recent stay with us at the Arora Hotel Gatwick Crawley. I am thrilled to read that your stay met with your expectations and that you found our staff extraordinary friendly and helpful. they are definitely the biggest asset of the hotel. As you have mentioned, our central location is extremely popular with our guests in terms of ease of access via travel links, as well as guests being able to get out and about on foot to explore all what Crawley has to offer. Once again thank you for your kind comments, we look forward to welcoming you back to the Arora Hotel Gatwick Crawley again soon. Kind regards, Harish Sunassy General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had 2 rooms booked for 2 nights. Reception staff accommodated connecting rooms which was really appreciated and worked well for us as we travelled with an elderly relative.
Easy to find, good access. However there is no signage to direct you to disabled parking spaces - we had to ask. Once located, disabled parking was fine and close to the main entrance.
Check in and check out was efficient. Rooms were good size. Bathroom toiletries were limited in supply. Beds were comfortable. We backed onto the railway which was fine and caused us no disturbance despite trains running early morning and late into the night.
We were disappointed to locate several items from previous guests on the carpets in both rooms indicating they had not been properly cleaned - nuts, tweezers and hair pins. We did report this to reception but it was not what is expected!
For meals we are in the Palm Deli one night and the Grill the second night. The burger bagel/bun was over toasted/burnt and hard. One of the pork belly steaks from the Grill contained a lot of gristle and both sets of the chips were not cooked inside and quite hard. Very disappointing as the starters were good. We did not attempt a dessert !
Not sure if we would return for a second visit due to these reasons. Definitely expected better from such a large hotel.
Easy to find, good access. However there is no signage to direct you to disabled parking spaces - we had to ask. Once located, disabled parking was fine and close to the main entrance.
Check in and check out was efficient. Rooms were good size. Bathroom toiletries were limited in supply. Beds were comfortable. We backed onto the railway which was fine and caused us no disturbance despite trains running early morning and late into the night.
We were disappointed to locate several items from previous guests on the carpets in both rooms indicating they had not been properly cleaned - nuts, tweezers and hair pins. We did report this to reception but it was not what is expected!
For meals we are in the Palm Deli one night and the Grill the second night. The burger bagel/bun was over toasted/burnt and hard. One of the pork belly steaks from the Grill contained a lot of gristle and both sets of the chips were not cooked inside and quite hard. Very disappointing as the starters were good. We did not attempt a dessert !
Not sure if we would return for a second visit due to these reasons. Definitely expected better from such a large hotel.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Harish S, General Manager at Arora Hotel Gatwick / Crawley
Responded Jan 26, 2020
Dear Guest, Thank you for taking the time to share your experience with us as your feedback enables us to continually review our service delivery and standards and makes necessary improvement whenever possible. I am truly sorry to read about your shortfall while staying with us. Your feedback will allow us to improve on the mentioned aspects of the hotel. I will of course pass your comments onto our Housekeeping and Food And Beverage Manager, who will address the matter of service with our team and retrain in order to avoid any similar situation to happen in the future. Once again, I am very sorry for any inconvenience this may have caused. We would like to discuss your review in detail and therefore I would like to kindly ask you to please contact our Front of House Manager directly on david.benza@arorahotels.com. We look forward to hear from you soon. Kind regards, Harish Sunassy General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have stayed here before and thoroughly enjoyed our stay. This time wasn’t so good. I don’t know if they are trying to save money, but when we arrived in our room there was one hand towel (no bath towels), one shampoo, one conditioner, half a toilet roll, one tea bag, one coffee sachet and one paper cup. There were two of us. They were quick to remedy this, which was good, but coupled with the surly welcome when we arrived I almost wished we’d booked into the Travelodge instead. Hopefully they were just having a bad day.
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Date of stay: October 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I had made a booking via booking.com and Arora didn't have the space to accommodate us. I don't think the hotel should advertise rooms that are not available because we drove from Brighton and it was late. Staff didn't help and accused us of booking on the wrong day which is not what was reflected on the details we booked via booking. I believe this hotel needs to review these failures of why they advertise rooms that aren't available.
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Date of stay: August 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Staff, including security personnel, were helpful, pleasant, and responsive to requests.
The room was decent size, clean, comfortable and well-equipped, and everything worked (kettle, iron, fridge etc).
Meals were excellent, food arrived hot, well-packaged and on time. Given the restrictions of having to individually package every meal for every guest it was reasonable to be asked to choose the menu in advance.
The free wifi was good enough to allow me to connect to my office secure systems and work normally.
I couldn't have asked for a nicer place to be locked up for 10 days
The room was decent size, clean, comfortable and well-equipped, and everything worked (kettle, iron, fridge etc).
Meals were excellent, food arrived hot, well-packaged and on time. Given the restrictions of having to individually package every meal for every guest it was reasonable to be asked to choose the menu in advance.
The free wifi was good enough to allow me to connect to my office secure systems and work normally.
I couldn't have asked for a nicer place to be locked up for 10 days
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Date of stay: August 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Raji, the staff of palm bar , made me touched by his service mind. He welcomed very nicely even though I came here by alone. Also, when I ordered my wine and dishes, he explanied all the products in detail. His attentive and professional performance made me so impressive about him and the hotel both.
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Harish S, General Manager at Arora Hotel Gatwick / Crawley
Responded Feb 5, 2020
Dear Guest, Thank you for your wonderful review. I am thrilled to hear you experienced our 5 star customer service from our team. We strive to provide excellent customer service and I am pleased this was recognized. I will pass on your kind words to Raji, which will serve as an encouragement to all of our staff to continuously improve the quality of our services. He is indeed a true asset of the Hotel.. Thank you again for the review and we hope to welcome you back in the near future. Kind regards, Harish Sunassy General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at the Arora Hotel before we left for our flight from Gatwick. The rooms we had were spacious and comfortable. We booked the hotel taxi which picked us up in the morning on time and the driver was very happy and helpful. We would use this hotel again
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Harish S, General Manager at Arora Hotel Gatwick / Crawley
Responded Jan 26, 2020
Dear Guest, Thank you for sharing your fantastic review on TripAdvisor. We pride ourselves in providing a 5 star service and I am thrilled you experienced this. It is a pleasure to read how pleased you were with your stay. I am very glad that you enjoyed the quality of the service provided by our team and to read you are planning to visiting again. Your compliments will be passed on to Sonata and rest of the team. We look forward to welcome you back in the near future. Kind regards, Harish Sunassy General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A nice hotel not far from the center of Crawley. Friendly staff and good housekeeping. In house Restaurant with happy hour is also available. Lots of aircrew in because of London/Gatwick airport. A shuttle to the airport is also available but inform yourself in advance about its running times.
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Harish S, General Manager at Arora Hotel Gatwick / Crawley
Responded Feb 28, 2020
Dear Guest, Thank you for the fantastic review regarding your recent stay with us. I am delighted that you experienced the hotel team to offer sincere caring service, our guest interaction and satisfaction is paramount in all we do to ensure satisfaction. Your feedback will be shared with the team which will serve as a motivator for us to continue delivering a high level of customer service. They are indeed the true asset for the hotel. Thank you once again for your feedback and we look forward to welcome you back in a not too distant future. Kind regards, Harish Sunassy General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I believe it is served from 7am its a great buffet breakfast with lots of choice
No idea of the menu but the hotel does its own shuttle service to the airport which I think was £3.50 per person
Pick up and departure times still the same
£3.50 each for adults
Hope this helps
About £20 if you use Airport taxi.
£11 if you contact hotel and they arrange it.
About £3.50 on the train
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ALSO KNOWN AS
arora international gatwick crawley
LOCATION
United KingdomEnglandWest SussexCrawley
NUMBER OF ROOMS
432
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Arora Hotel Gatwick / Crawley
Which popular attractions are close to Arora Hotel Gatwick / Crawley?
Nearby attractions include Hounds - Immersive Experiences & Cocktail Bar (0.5 km), Crawley Memorial Gardens (0.4 km), and Driver Wood Activity Centre (0.3 km).
What are some of the property amenities at Arora Hotel Gatwick / Crawley?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Arora Hotel Gatwick / Crawley?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Arora Hotel Gatwick / Crawley?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Arora Hotel Gatwick / Crawley?
Yes, paid private parking on-site and paid public parking on-site are available to guests.
What are some restaurants close to Arora Hotel Gatwick / Crawley?
Conveniently located restaurants include Da Nico Italian Restaurant, Railway, and Taj Mahal.
Are there opportunities to exercise at Arora Hotel Gatwick / Crawley?
Yes, guests have access to a fitness centre during their stay.
Does Arora Hotel Gatwick / Crawley have airport transportation?
Yes, Arora Hotel Gatwick / Crawley offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Arora Hotel Gatwick / Crawley located near the city centre?
Yes, it is 0.6 km away from the centre of Crawley.
Are any cleaning services offered at Arora Hotel Gatwick / Crawley?
Yes, dry cleaning and laundry service are offered to guests.
Does Arora Hotel Gatwick / Crawley offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.