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Premier Inn London Gatwick Airport East (Balcombe Road) Hotel

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Traveller (58)
Room & Suite (35)
Overview
  • Excellent46%
  • Very good39%
  • Average9%
  • Poor4%
  • Terrible2%
Travellers talk about
“parsons pig”(69 reviews)
“pub next door”(49 reviews)
“grab and go”(42 reviews)
AMENITIES
Wifi
Free Parking
Non-Smoking Hotel
Restaurant
Wheelchair Access
Breakfast included
3 Star Hotel
All hotel details
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Reviews (688)
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Traveller rating
312
268
60
28
15
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LanguageEnglish
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312
268
60
28
15
Show reviews that mention
All reviewsparsons pigpub next doorgrab and gobacon rollgatwick airportadjoining pubquiet locationpub restaurantshort drivefree breakfastcooked breakfastcar parknight's sleepgood nights sleepcomfortable roomcosta coffeeexcellent value for money
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1 - 5 of 683 reviews
Reviewed 3 days ago via mobile

a great hotel, only 5 minute drive away from LGW and next door to a fantastic pub. love the grab and go breakfast which is free, it is a great start to the day. the reception man was great and friendly and greeted us cheerfully...More

Thank nonogriff
Response from Operations M, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) HotelResponded 3 days ago

Dear Guest, Thank you for taking the time to review your stay with us, we're pleased to hear you had a great stay and we look forward to welcoming you back Many Thanks Roger Jennings

Reviewed 1 week ago

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Review collected in partnership with premierinn.com
Response from Operations M, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) HotelResponded 5 days ago

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Reviewed 1 week ago

Unless you really enjoy sleeping in a sauna don't bother, temperature reached 31 degrees during the night, a fan was just blowing hot air around! The window would only open a short way and there was nothing staff could do to remedy anything!More

Review collected in partnership with premierinn.com
1  Thank MarieSloan
Response from Operations M, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) HotelResponded 1 week ago

Dear Guest, Thank you for taking the time to review your recent stay with us. We're sorry to hear about the issues you experienced with the heat of the room. It is displayed on our website when booking that our site doesn't have air conditioning,...More

Reviewed 2 weeks ago

Friendly staff complimentary Costa hot drinks and breakfast a welcome unexpected bonus. Night receptionist went over and above to help us. Room was warm but had a fan in it and we were in a heatwave. Would stay again.

Review collected in partnership with premierinn.com
Thank Bethany N
Response from Operations M, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) HotelResponded 1 week ago

Dear Guest, Thank you so much for taking the time to review your recent stay at our hotel, we're so pleased to hear you enjoyed your stay and we can't wait to welcome you back. Many Thanks Roger Jennings

Reviewed 3 weeks ago via mobile

Stayed here for a work trip to Crawley and was pleasantly surprised by the Hotel. Being near to the airport you would anticipate it being a bit busy, rough and ready and noisy. It was the opposite. Its situated in a lovely building, there is...More

Thank Mad_March_Hare_S
Response from Operations M, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) HotelResponded 1 week ago

Dear Guest, Thank you for kind review regarding your recent stay with us. We're pleased to hear you enjoyed the hotel and our surroundings. And again, thanks for your comments on the TV problems you experienced, we asked our Maintenance Team Member to have a...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Free Parking
Hotel Amenities
Free Parking
Wheelchair Access
Non-Smoking Hotel
Things to do
Restaurant
Details
Price range
US$72 - US$118 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Family Hotel in Crawley
#7 Romantic Hotel in Crawley
#15 Business Hotel in Crawley
Room types
Non-Smoking Rooms, Accessible rooms
Details
Price range
US$72 - US$118 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Family Hotel in Crawley
#7 Romantic Hotel in Crawley
#15 Business Hotel in Crawley
Room types
Non-Smoking Rooms, Accessible rooms
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Traveller (58)
Room & Suite (35)
Questions & Answers
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Mauvourneen
July 16, 2018|
Answer
Response from KVJ166 | Reviewed this property |
0871 527 8410
0
Votes
Clou L
July 8, 2018|
AnswerShow all 3 answers
Response from Operations M | Property representative |
Hello, As Sarah mentioned above, we're approximately 10 minutes away from there. Thank you Reception
1
Vote
Bing850
May 15, 2018|
Answer
Response from Operations M | Property representative |
Good morning. If you go on the back roads (our reception team can guide you, it's very straightforward), it should take no more than 10-12 minutes. Thank you Roger Jennings
1
Vote
Room Tips
"None of them have air-conditioning"
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"Probably asking for a room on the first floor might be better than"
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"Telephone the hotel in advance if you have special needs."
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"Top Floor at the back ie room 25"
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