Mercure Milton Keynes Hotel
Mercure Milton Keynes Hotel
The Approach Two Mile Ash, Milton Keynes MK8 8LY England
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Avg. C$156 /night, 9/17 - 9/18
C$181
per night
C$138
per night
C$95
per night
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4.0
#9 of 37 hotels in Milton KeynesLocation
Cleanliness
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Value
A warm welcome awaits at the Mercure Milton Keynes Hotel. Boasting plenty of free parking with electric charging points, the hotel is conveniently located just off the M1 and A5, being close to all the local popular activities. Mercure Milton Keynes neighbours Abbey Hill Golf course making for stunning views from the bedrooms, restaurant and state of the art gym. This stylish hotel provides a tranquil setting for wedding, meetings or events and has 103 newly refurbished bedrooms with a modern and contemporary design, each with free WIFI. The bar and restaurant offer fresh and varied meals, making us the ideal stop for guests enjoying Woburn Safari, the Shopping at Centre MK or Silverstone Racing.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Golf course
Mini golf
Children's television networks
Highchairs available
Electric vehicle charging station
Secured parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Newspaper
Non-smoking hotel
Outdoor furniture
Sun deck
Sun terrace
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
Radio
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Mid-range
Park View
Languages Spoken
English, French, Spanish, Estonian and 4 more
Location
The Approach Two Mile Ash, Milton Keynes MK8 8LY England
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 37 out of 100
37
14 Restaurants
within 1 kilometer
Reviews
4.0
1,586 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Mercure Milton Keynes Hotel is nestled in a serene location near a golf course and is a stone's throw from local dining gems, as many travelers have found. While guests have called out the clean, comfortable rooms and appreciated amenities like the gym, some have experienced service shortcomings.
The hotel offers modern touches and outdoor dining, but noise and maintenance issues have marred the atmosphere for some. Opinions on value and service vary, with praise for affordability contrasting with criticisms of dining costs and inconsistent service.
Location
Convenient
Atmosphere
Mixed
Rooms
Neglected
Value
Mixed
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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Detailed Reviews
Greeted by a friendly receptionist wearing a mask and took your temperature then informed us that the bar and restaurant was closed and that the breakfast was a cold grab and go bag,the room was very clean and beds comfortable had a really lovely sleep. There was hand sanitizer in reception and also in the room along with masks. A very COVID friendly hotel.The Grab a go breakfast was delivered to your door at the time you asked for and inside was a fresh croissant,apple,banana,orange juice,breakfast bar and a yogurt drink which was nice and worth the money.i have no complaints with this hotel but during COVID it’s a different experience with the bar and restaurant closed after a pre booked meal off site with a time slot of 2 hrs spent the Rest of the evening in the room not our usual plan normally would use the bar for a quite social drink and begin the day with a cooked breakfast so very different in these times. I would stay here again and recommend to others but not for us at the moment during COVID as paying £80 to sit in a room didn’t seem worth it there was nothing around the hotel to walk to plus the English weather was against us rain and winds. We will back hopefully one day.
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Review collected in partnership with this hotel
Date of stay: August 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alicia Kanji, Marketing at Mercure Milton Keynes Hotel
Responded Sep 4, 2020
Hi Vicky, Thank you for your review. It is good to hear you felt safe and secure and had a good night's sleep. It has been said they have the most comfortable beds within Milton Keynes. We appreciate your patience as things return to a 'new normal'. We can confirm that although the restaurant is not open, we are encouraging guests to use the areas around the hotel including the gym, seating areas both inside and out, as well as taking advantage of our 24 hour drinks service. We do hope to see you again very soon, but understand if you would prefer to wait until everything in and around the area fully returns to normal. We wish you well in the meantime. MMK
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Arrived masked up & were welcomed with sanitizer & similarly masked, welcoming staff who explained all the precautions the hotel was taking along with a list of recommended Deliveroo takeaway places who deliver to the hotel which will provide disposable knives & forks. For drinks you can order what is effectively room service. You need to remember your car registration the register the car for the parking at a terminal at the reg. Desk. Room was lovely & clean with a kit of sanitiser and water. Shower is fabulous! Upon leaving you put your plastic key cards in a container of sanitiser. Very happy with the hotel given the current times. A safe stay!
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Review collected in partnership with this hotel
Date of stay: October 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
We booked our stay with the hotel directly, as it appeared to offer a peaceful retreat; ideal for breaking up our long journey.
On arrival at the hotel, we were greeted by a very friendly receptionist, and quickly got the keys to our room. The Superior room was on the top floor, and had a great view over the golf course.
It was decorated to a high standard, the beds were comfortable, and the shower (although taking several minutes to come through hot) was quite powerful.
Breakfast was very enjoyable, and offered plenty of choice - fruit, pastries, cereals, cooked items and yogurt. All of the staff that we encountered here, were very helpful and friendly.
The only slight negatives during our stay were both guest related - this consisted of several noisy guests in the corridors in the early hours, with another deciding to set off the fire alarm at 03:40am.
Although neither was the fault of the hotel, the receptionist did apologise for the fire alarm at check out.
I'd definitely stay again, and would happily
recommend this hotel to friends & family.
On arrival at the hotel, we were greeted by a very friendly receptionist, and quickly got the keys to our room. The Superior room was on the top floor, and had a great view over the golf course.
It was decorated to a high standard, the beds were comfortable, and the shower (although taking several minutes to come through hot) was quite powerful.
Breakfast was very enjoyable, and offered plenty of choice - fruit, pastries, cereals, cooked items and yogurt. All of the staff that we encountered here, were very helpful and friendly.
The only slight negatives during our stay were both guest related - this consisted of several noisy guests in the corridors in the early hours, with another deciding to set off the fire alarm at 03:40am.
Although neither was the fault of the hotel, the receptionist did apologise for the fire alarm at check out.
I'd definitely stay again, and would happily
recommend this hotel to friends & family.
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Date of stay: January 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mercure Milton Keynes, Other at Mercure Milton Keynes Hotel
Responded Jan 17, 2022
Dear ToxKent, Thank you for your lovely review. We're delighted to hear you liked the hotel and our tranquil setting. We are also grateful for your kind words about the team, we will be sure to pass this along. Our staff are very much the heart of our hotel. We all look forward to welcoming you again and wish you well in the meantime. MMK
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have used Mercure for a number of years had have had a pleasant start every time, Until my last experience.
In all fairness the staff were very polite, helpful and friendly. That's as far as it goes.
We booked a room for £90 - 1 night plus £27 for breakfast.
We arrived in the evening to check in only to find that the restaurant was closes (Due to COVID). I'll point out at this stage that all bars and restaurants were allowed to open and were indeed open in the area. I asked what our options were for breakfast, given that the restaurant was closed. We were told that we'd receive a 'grab bag', consisting of a carton of orange, a croissant, a small yogurt ring, a serial bar, an apple and a Banaba. Not really £27 worth of breakfast.
We got to our room only to find that we has 1 single 300ml bottle of complementary water to share between 3 people, so I had to go out to buy water, because the water in the mini bar was prohibitively expensive.
Later in the evening I ran a bath only to find the bathtub was filthy. Hairs and toenail clippings were floating around in the water. Absolutely disgusting.
The final cherry on top is that today ( 1 week after our stay ) I have just received a £100 parking fine for parking on their carpark, even though I gave my vehicle registration details to the receptionist upon checking in.
I am absolutely livid with the entire experience at Mercure Milton Keynes and will never be using them again. Shocking. Entirely unacceptable.
I have had to frantically call their complaints department to try and get the PCN dropped. I will not be paying the ridiculous fine and I will challenge it in court if I have to.
In all fairness the staff were very polite, helpful and friendly. That's as far as it goes.
We booked a room for £90 - 1 night plus £27 for breakfast.
We arrived in the evening to check in only to find that the restaurant was closes (Due to COVID). I'll point out at this stage that all bars and restaurants were allowed to open and were indeed open in the area. I asked what our options were for breakfast, given that the restaurant was closed. We were told that we'd receive a 'grab bag', consisting of a carton of orange, a croissant, a small yogurt ring, a serial bar, an apple and a Banaba. Not really £27 worth of breakfast.
We got to our room only to find that we has 1 single 300ml bottle of complementary water to share between 3 people, so I had to go out to buy water, because the water in the mini bar was prohibitively expensive.
Later in the evening I ran a bath only to find the bathtub was filthy. Hairs and toenail clippings were floating around in the water. Absolutely disgusting.
The final cherry on top is that today ( 1 week after our stay ) I have just received a £100 parking fine for parking on their carpark, even though I gave my vehicle registration details to the receptionist upon checking in.
I am absolutely livid with the entire experience at Mercure Milton Keynes and will never be using them again. Shocking. Entirely unacceptable.
I have had to frantically call their complaints department to try and get the PCN dropped. I will not be paying the ridiculous fine and I will challenge it in court if I have to.
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Review collected in partnership with this hotel
Date of stay: September 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mercure Milton Keynes, Other at Mercure Milton Keynes Hotel
Responded Sep 8, 2020
Dear Peter, We are sorry to hear about your experience, this is not the lasting memory we would like to leave you with. The hotel prides itself on our stringent cleaning standards so your review is most shocking and something we will be taking extremely seriously. With regards to breakfast, it is unfortunate that our kitchen is currently closed, however we have tried to make this clear to all guests on all booking platforms prior to arrival. Our staff are trying to be as helpful as possible in arranging alternative options. The breakfast to go bag is available for £5 and we are offering 24 hour drinks orders as well as use of all areas around the hotel to safely eat any arranged deliveries. We would also always replenish any water you require on request. Our parking is free of charge. We do have the area monitored to ensure it is only guests that can take advantage of the parking spaces. To guarentee you are parking for free, our reception and signs around the hotel guide all guests to input their details into the parking registration tablet. We apologise that you did not see the signs and tablet at check in. We are happy to share your proof of stay for you to pass onto creative parking for them to void the charge. We do hope you will visit again so we can leave an impression that is more in keeping with our usual standard. We look forward to welcoming you. MMK
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had booked two rooms and paid 3x £12 for two nights total £72 for breakfast due to Covid 19 the restaurant and bar were closed. So breakfast was a croissant, apple and caprisun in a paper bag. We were not informed that the restaurant and bar were closed as we would have looked for a different hotel. Hotel in general very nice and clean.
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Review collected in partnership with this hotel
Date of stay: August 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alicia Kanji, Marketing at Mercure Milton Keynes Hotel
Responded Aug 22, 2020
Hi Jayne, We apologise that you were not alerted about our restaurant and bar being temporarily closed. We have tried to make this clear across all platforms, however we will now be calling each guest before arrival to ensure they are aware. Thank you for bringing this to our attention. We are glad to hear you liked the hotel itself and we hope to see you and your family again very soon. We wish you all well in the meantime.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I would highly recommend the mercure hotel in two mile ash. It is very clean and smells beautiful as you walk in. The receptionist was very warm and welcoming and the night staff were very helpful. The room that we stayed in was to a high standard very quiet and looked out to the golf course. Had an amazing nights sleep the bed was very comfortable. I will definitely be coming back soon and recommending to family and friends thank you so much!
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Review collected in partnership with this hotel
Date of stay: September 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alicia Kanji, Marketing at Mercure Milton Keynes Hotel
Responded Sep 20, 2020
Dear Nat, We thank you for your kind review. We are glad to hear you enjoyed your stay. It has been said we have the most comfortable beds in town... We will be sure to pass on your compliments to our staff and look forward to welcoming you again very soon. Wishing you well in the meantime. MMK
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Arrival was excellent at the reception, greeted by Natalie who was very cheerful and attentive. However, once inside our room (Superior), we noticed the TV didn’t work (no free view only 4 channels available), dirty mark on carpet, phone didn’t work and TV remote on the underside covered in squashed food. Went back down to reception (as phone didn’t work). Cara who was training on reception was sent to our room with cleaning equipment, followed by the cleaners. Cara was great, given she was only training, she was very apologetic. We asked to change rooms but were advised as they had a wedding ceremony, the hotel was fully booked. Natalie on reception made sure our room was changed the following day with an upgrade to a Privilege room (with the help from Tracey on reception too). This room was very good and everything worked!
Unfortunately they only had bar food available as the restaurant was closed, the second night their fryer broke and a supplier had let them down so a very limited menu with no fries.
I feel overall the front of house staff were placed in a very awkward situation, let down by the cleaners. After all, the rooms should be Covid clean… missing squashed food on the tv remote was worrying, and made us wonder about the rest of the room.
We have emailed the manager before posting this to give them chance to address our concerns. Unfortunately a week later no reply.
Unfortunately they only had bar food available as the restaurant was closed, the second night their fryer broke and a supplier had let them down so a very limited menu with no fries.
I feel overall the front of house staff were placed in a very awkward situation, let down by the cleaners. After all, the rooms should be Covid clean… missing squashed food on the tv remote was worrying, and made us wonder about the rest of the room.
We have emailed the manager before posting this to give them chance to address our concerns. Unfortunately a week later no reply.
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Date of stay: June 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mercure Milton Keynes, Other at Mercure Milton Keynes Hotel
Responded Jul 5, 2021
Dear Sandra, Thank you for your review. We are sorry to hear of your experience and will be contacting you directly.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed for 2 nights as we were attending the Silverstone classic. On arrival we were greeted by a very professional receptionist who was very polite. Upon reaching our room it had a tag on the door stating the room had been cleaned and sanitised. This was not the case as we found biscuit crumbs on the floor, dried sticky coffee on the bed side cabinets, a used face mask in the drawer and hair in the bath. The service in the restaurant was very slow and in the bar was even slower as we had to keep reminding them of our drinks order which took about 15 minutes to arrive. I understand it has been difficult in getting good staff following the year we have all gone through, but feel that the hotel needs an old hand to help the young staff as I’m sure they were trying their best but had no direction.
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Review collected in partnership with this hotel
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mercure Milton Keynes, Other at Mercure Milton Keynes Hotel
Responded Aug 9, 2021
Dear Terry, Thank you for your review. We are sorry to hear of the experience you faced in the room and at the bar. We usually pride ourselves on our high cleaning standards, and so were mortified to hear we had fallen short. Please rest assured since your stay we have adopted new processes and procedures to ensure this level of service is adhered to. We very much hope you give us the opportunity to welcome you again and showcase our true offering. Wishing you well in the meantime. MMK
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I sent an email of complaint as I have stayed at this hotel and other hotels from this chain in the past and have alway had an amazing experience and didn’t want to leave a bad review, I was hoping for at least an apology or an explanation, however I got no reply so I am copy and pasting my email here as I am extremely upset with the lack of a response and upset with my experience this time!
**********
Good Afternoon
I am really sad to be writing this and having stayed with you previously have thought long and hard about sending this at all as it’s not my usual experience with this chain of Hotels, which is why I am writing to you personally rather than through a review site.
I stayed last night in room 119 and from check in everything was amazing!
I honestly cannot fault reception as they were so very friendly and helpful.
Unfortunately when we had been i our room for 20 mins our air conditioner started pouring water down the wall and splashing on the chair in which my jumper was on and got completely soaked.
We switched it all off and the electric socket underneath and alerted reception who said they would send someone out asap.
A lady turned up a few minutes later, threw a few towels down and said well it’s cool enough in here anyway!
I suffer night sweats and ended up having a very uncomfortable night! I choose hotels specifically with air con for this reason!
I understand the hotel was probably full due to the concert we were attending but I was quite shocked with how it was just swept under the rug! We were unable to sit on the wet chair, my jumper was soaked and we were very concerned about the wet electrical socket!
Then at breakfast which we were informed at reception ended at 10.30 a gentleman said we were late as we were there at 10am
He then said do you actually have a room here then checked our names off and said “I don’t care I’m leaving in a minute anyway”
We literally grabbed a very small amount of food as not to upset and make anyone late when 2 other couples came down and were checked of and seated without comment?
This really upset me as I felt extremely embarrassed and singled out!
This has made me very cautious to book with you in the future.
**********
Good Afternoon
I am really sad to be writing this and having stayed with you previously have thought long and hard about sending this at all as it’s not my usual experience with this chain of Hotels, which is why I am writing to you personally rather than through a review site.
I stayed last night in room 119 and from check in everything was amazing!
I honestly cannot fault reception as they were so very friendly and helpful.
Unfortunately when we had been i our room for 20 mins our air conditioner started pouring water down the wall and splashing on the chair in which my jumper was on and got completely soaked.
We switched it all off and the electric socket underneath and alerted reception who said they would send someone out asap.
A lady turned up a few minutes later, threw a few towels down and said well it’s cool enough in here anyway!
I suffer night sweats and ended up having a very uncomfortable night! I choose hotels specifically with air con for this reason!
I understand the hotel was probably full due to the concert we were attending but I was quite shocked with how it was just swept under the rug! We were unable to sit on the wet chair, my jumper was soaked and we were very concerned about the wet electrical socket!
Then at breakfast which we were informed at reception ended at 10.30 a gentleman said we were late as we were there at 10am
He then said do you actually have a room here then checked our names off and said “I don’t care I’m leaving in a minute anyway”
We literally grabbed a very small amount of food as not to upset and make anyone late when 2 other couples came down and were checked of and seated without comment?
This really upset me as I felt extremely embarrassed and singled out!
This has made me very cautious to book with you in the future.
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Review collected in partnership with this hotel
Date of stay: May 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mercure Milton Keynes, Other at Mercure Milton Keynes Hotel
Responded Jun 20, 2022
Firstly please accept our sincerest apologies your email was not responded to in the correct timeframe. We appreciate the time and effort you have taken in reaching out to us. With regards to the issues you have faced with the air-conditioning and breakfast, this is not the quality of service we usually deliver. Please rest assured the members of staff involved have been identified and spoken to. We usually pride ourselves on going above and beyond to deliver a fantastic stay and very much hope you give us the opportunity to welcome you again to showcase our true offering. Wishing you well in the meantime. MMK
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My arrival experience was not great, I made enquiries at reception about the EV charging point in the car park, and the receptionist could not advise me on how to set up charging, (there's only one charging point) and there was no service in the lounge/bar area at lunchtime, I had to ask a passing member of staff if I was OK to order lunch, who subsequently had to find someone else to take an order. However despite this its fair to say all other engagements with hotel staff were generally good. The hotel is in a good location and fine for a business traveller, bar/lounge area is good and the food was OK.
In my opinion there are some fundamental elements a hotel should provide, and many of the national chains fail due to prioritising other services. A comfortable clean bed, Clean room/environment, and quiet nights sleep.
It was clear no pre-room checks had been completed for my check in, the air conditioning/heating was turned off at the fuse spur, next to the unit mounted near the ceiling, so the room was very cold, all but one of the four lights next to the bed worked, there was drink stain down the side of the bed, debris in the chair and hair on the bathroom floor. The bed was uncomfortable as the mattress clearly needed replacing, very lumpy and uneven. It's these very basic attention to detail elements that let the big nationals down (Mecure, Hilton, Holiday Inn, Premier Inn etc.) so many times. Basin maintenance and room checks should be customary, and part of the hotels duty of care to their guests. Finally a quiet nights sleep, why are rooms located next to boilers, consumer units, lifts, busy hotel areas etc. there were times it sounded like I had a lorry revving it's engine outside my room through the night, no idea what it was but assumed it was some sort of commercial heating or consumer unit located near by.
It would be fair to ask why I didn't report this, to be honest why should I, it's not my responsibility to make sure the lights work, the room is pleasant and warm on arrival, cleaning is satisfactory and beds are worth the £125 per night room charge. Basics which I will feature in a ll my future reviews as I'm frankly sick of the slack and unprofessional approach national chains have to providing simple and fundamental elements that are important and justifiable.
If my room provided met these standards it would have been a 4-5star review.
In my opinion there are some fundamental elements a hotel should provide, and many of the national chains fail due to prioritising other services. A comfortable clean bed, Clean room/environment, and quiet nights sleep.
It was clear no pre-room checks had been completed for my check in, the air conditioning/heating was turned off at the fuse spur, next to the unit mounted near the ceiling, so the room was very cold, all but one of the four lights next to the bed worked, there was drink stain down the side of the bed, debris in the chair and hair on the bathroom floor. The bed was uncomfortable as the mattress clearly needed replacing, very lumpy and uneven. It's these very basic attention to detail elements that let the big nationals down (Mecure, Hilton, Holiday Inn, Premier Inn etc.) so many times. Basin maintenance and room checks should be customary, and part of the hotels duty of care to their guests. Finally a quiet nights sleep, why are rooms located next to boilers, consumer units, lifts, busy hotel areas etc. there were times it sounded like I had a lorry revving it's engine outside my room through the night, no idea what it was but assumed it was some sort of commercial heating or consumer unit located near by.
It would be fair to ask why I didn't report this, to be honest why should I, it's not my responsibility to make sure the lights work, the room is pleasant and warm on arrival, cleaning is satisfactory and beds are worth the £125 per night room charge. Basics which I will feature in a ll my future reviews as I'm frankly sick of the slack and unprofessional approach national chains have to providing simple and fundamental elements that are important and justifiable.
If my room provided met these standards it would have been a 4-5star review.
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Date of stay: February 2023Trip type: Travelled on business
Value
Location
Service
Room Tip: Only one EV charging point which is split for two cars to charge, only one side worked, check...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Thusitha Sumanasekera, Owner at Mercure Milton Keynes Hotel
Responded Apr 7, 2023
Dear Guest, Thank you very much for your stay with us and the valuable feedback provided. It is with both good and constructive feedback that we could improve ourselves. I am so sorry that we have missed checking your room before your arrival to ensure that it was ready for you. We will use your feedback to review our procedures and to train the team accordingly. I hope this experience won’t deter you from staying with us again and we look forward to welcoming you back to the hotel in the near future. Best Regards, T. Sumanasekera General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hi. Not sure about room service at the moment due to the staff shortages.
That said, I’m sure the staff on duty will do everything they can to meet your needs.
Two floors but there is a stairlift for wheelchairs or the infirm from reception to the first floor and down to the restaurant/bar area
I'm not sure they have EV charge point I take it you mean electric vehicle just ring up hotel & ask as I stayed there recently.... I think they may have but not sure.... but there are loads at city centre which is a mile away....
You would need bus 14 from the bus stop along Clay Hill.
No. There is a gym though.
"if you don't mind living in sh1t then book a room facing golf course. But don't stay too many nights or you will buring in muck."Read full review
"Rooms seem to be luck of the draw. Ask for a ground floor room if you have mobility issues as there's no elevator."Read full review
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PRICE RANGE
C$114 - C$160 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Abbey Hill Hotel
LOCATION
United KingdomEnglandBuckinghamshireMilton Keynes
NUMBER OF ROOMS
103
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Mercure Milton Keynes Hotel
Which popular attractions are close to Mercure Milton Keynes Hotel?
Nearby attractions include Mr Mulligan's Pirate Golf (0.3 km), Blackened Sun brewery and bar (0.7 km), and Bradwell Abbey (0.3 km).
What are some of the property amenities at Mercure Milton Keynes Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Mercure Milton Keynes Hotel?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Mercure Milton Keynes Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Mercure Milton Keynes Hotel?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Mercure Milton Keynes Hotel?
Conveniently located restaurants include Mii & U, Kensington, and MK11 Sports Bar & Live Music.
Are there opportunities to exercise at Mercure Milton Keynes Hotel?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Mercure Milton Keynes Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Mercure Milton Keynes Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Mercure Milton Keynes Hotel?
The staff speaks multiple languages, including English, Spanish, French, Polish, Romanian, Hungarian, and Urdu.
Are there any historical sites close to Mercure Milton Keynes Hotel?
Many travellers enjoy visiting The National Museum of Computing (6.7 km), Bletchley Park (7.0 km), and The Iron Trunk Aqueduct (3.2 km).