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Hilton Maidstone

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Hilton Maidstone
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1,443 Reviews from our TripAdvisor Community

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Showing 1,385: English reviews
London, England, United Kingdom
Reviewed 2 weeks ago

I stayed here for one night with family (3 adults). We booked a double double room so we could all be in one room together - paid £111 in advance which included breakfast, so quite reasonable when split three ways. The breakfast was amazing - extensive choice of full English, waffles, cereals, fruit, continental pastries, juices, tea, coffee. The evening...

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Helpful?
Thank TheSnewts
Jessica P, Personal Assistant to the General Manager at Hilton Maidstone, responded to this review

Dear TheSnewts, Thank you for your review. I am pleased that you had an enjoyable stay with us and found our room suitable for your needs and our breakfast choice 'amazing'. I am also pleased that you found our team members and their service welcoming and helpful and I shall ensure that this is shared with the them. We are...

Huddersfield, United Kingdom
Reviewed 2 weeks ago

Very spacious room with huge bathroom, Arrived late at night but the check in was really smooth and trouble free. Breakfast was buffet style with lots of choice and good food. Quiet bedroom towards the rear of the hotel, a long walk but worth the peace and quiet.

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Helpful?
Thank Bryn H
Jessica P, Personal Assistant to the General Manager at Hilton Maidstone, responded to this review

Dear Bryn H, Thank you for your review and I am pleased to read that you had an enjoyable stay and your check in was smooth and the breakfast was plentiful. I shall ensure your kind words are shared with the teams and we look forward to welcoming you back in the future. Kind regards, Jessica Pollard, PA to Leonardo...

Maidstone, United Kingdom
Reviewed 2 weeks ago via mobile

Stood waiting at the bar as the only 1 member of staff was fetching butter, seated by stacked collapsible tables. 2 x Scones, 8 x fish fingers shaped sandwiches (4 slices of bread) 4 x very small slices of cake. No forks to eat the cake so the chocolate was a mess. Room walls & window were in desperate need...

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Helpful?
Thank kevinterry1961
Devon, United Kingdom
Reviewed 2 weeks ago via mobile

Visited for a family event. Hotel is large and comfortable and well positioned. Restaurant is ok with a reasonable menu. Tried to order a glass of wine on room service at 10.30pm "That's £5 extra" was the only response. Apparently this is standard for all Hiltons -'tray charge'. Seems excessive so didn't bother. Otherwise friendly service.

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Helpful?
Thank Jez D
Jessica P, Personal Assistant to the General Manager at Hilton Maidstone, responded to this review

Dear Jez D, Thank you for your review. I am pleased that you had an enjoyable and comfortable stay with us. I would like to apologise for the way the tray charge price was communicated to you. Whilst this is a standard charge across all our hotels, I shall be ensuring that they way this is communicated to our guests,...

London
Reviewed 2 weeks ago

One of the most enjoyable experience we have had,we would definitely go back and recommend to any one .the room was fabulous the customer service team was excellent on a who the restaurant was faultless.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank 97nevilleb
Jessica P, Personal Assistant to the General Manager at Hilton Maidstone, responded to this review

Dear 97nevilleb, Thank you for your review. I am pleased that you had an enjoyable stay with us and found our customer service excellent, room fabulous and restaurant faultless. Thank you for your recommendation and we look forward to welcoming you back in the future. Sincerely, Jessica Pollard, PA to Leonardo Gagliano, General Manager

MAIDSTONE, United Kingdom
Reviewed 2 weeks ago

Over the last few months Hilton have decided to employ a £2 parking charge at the hotel in Maidstone (and probably rolled it out at other sites). Having spent £200 over two nights this comes across as one of the most irritating add-ons I have ever experienced. The brand is just about hanging in there but this a bit like...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank L6809VPphilh
Jessica P, Personal Assistant to the General Manager at Hilton Maidstone, responded to this review

Dear L6809VPphilh, Thank you for your review and I apologise that you were unhappy with the parking charge that we have recently put in place. A number of Hiltons in the UK have parking charges in place and after many discussions, this was implemented by us at £2 per night. I apologise that this has left you with a negative...

Manchester, United Kingdom
Reviewed 2 weeks ago via mobile

Spent two nights at the hotel and stayed in room 216. Nice and quiet with good sized room. Bed very comfortable and clean and tidy room and bathroom Free wifi and room has a safe. Staff are very helpful and friendly Was on business so costs charged to company and costs for hotel are reasonable as use of gym and...

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Helpful?
Thank Steve F
Jessica P, Personal Assistant to the General Manager at Hilton Maidstone, responded to this review

Dear Steve F, Thank you for your review and I am pleased that you had an enjoyable stay with us and found our rooms clean and comfortable and our team members were helpful and friendly. I shall ensure that this is shared with them. With regards to the car parking, the charge for this is £2 per night and I...

St Cere, France
Reviewed 2 weeks ago

The double rooms in this hilton quite often have a second double bed so bags of space to stretch out at journeys end. It is easy to find just off the a20 and there is parking on all sides of the hotel. Checkin is efficient and welcoming. The buffet breakfast is copious in amount and variety and cheaper if you...

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Helpful?
Thank Rosalind P
Jessica P, Personal Assistant to the General Manager at Hilton Maidstone, responded to this review

Dear Rosalind P, Thank you for your review and I am pleased that you had an enjoyable stay with us and found our hotel comfortable and welcoming. I would like to apologise for the cost of the wifi and am pleased you were able to make use of the complimentary wifi in the lobby area. If you do stay with...

Reviewed 3 weeks ago via mobile

Great service, great room, great food and exactly the comfort I require when I am working away. The gym is ok but gets a little busy if an evening so chose time carefully. The bed is very comfortable and for someone who struggles to sleep when away it was great and very little noise

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Helpful?
Thank Dave W
Jessica P, Personal Assistant to the General Manager at Hilton Maidstone, responded to this review

Dear Dave W, Thank you for your review. I am pleased that you had an enjoyable stay with us and found our service, room and food to your liking. We look forward to welcoming you back in the future. Kind regards, Jessica Pollard, PA to Leonardo Gagliano, General Manager

London, United Kingdom
Reviewed 3 weeks ago

I use this hotel if im ever staying in Maidstone. Its in a good location not far from the town centre and its just by the M20 motorway Juntion 6 so an easy route from London. We were staying here for the Club Class Classical night so the Maidstone TV studios are within walking distance (approx. 15 mins) The hotel...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank W3552YLsarahw
Jessica P, Personal Assistant to the General Manager at Hilton Maidstone, responded to this review

Dear W3552YLsarahw, Thank you for your review and I am pleased that you had such an enjoyable stay with us and we were able to make your stay as relaxing as possible. I shall ensure that this is shared with our teams and we look forward to welcoming you back in the future. Kind regards, Jessica Pollard, PA to Leonardo...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Internet
  • Bar/Lounge
  • Spa
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
The Hilton Maidstone hotel is within easy reach of the town centre and the M20 motorway. The hotel has a health club with indoor pool, treatment room and a sauna. Enjoy Seasons Restaurant and The Court Bar, or do business in the 8 meeting rooms. Nearby Kent attractions include Chatham Historic Dockyard, Historic Rochester, Leeds Castle and Kent Life.We have also been awarded Silver for Green Tourism. ... more   less 

Additional Information about Hilton Maidstone

Address: Bearsted Road | Weavering, Maidstone ME14 5AA, England
Region: United Kingdom > England > Kent > Maidstone
Price Range: $116 - $230 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Maidstone 4*
Number of rooms: 146
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Travelocity, Priceline, Booking.com and Hotels.com so you can book your Hilton Maidstone reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Maidstone Hotel Maidstone
Hilton International Maidstone
Maidstone Hilton International
Hilton Maidstone UK - Kent
Hotel Style:
#1 Green Hotel in Maidstone
#3 Luxury Hotel in Maidstone
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Maidstone staff and other travellers.
11 questions
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Questions? Get answers from Hilton Maidstone staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Quiet rooms towards the rear of the hotel”
 of 5 bubbles 790brynh, 13 Mar 2017 | Read review
“We have always had to use the stairs to reach rooms on the first floor. Ask for a room overlooking the inner courtyard.”
 of 5 bubbles rosalindp940, 8 Mar 2017 | Read review
“Good Room on the ground floor!”
 of 5 bubbles CHARLOTTEG_11, 1 Jan 2017 | Read review
“dont go there!”
 of 5 bubbles Abirapp, 1 Jan 2017 | Read review
“Twin not linked”
 of 5 bubbles basilhoward, 30 Dec 2016 | Read review
5 of 5