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Mercure Strasbourg Palais des Congres

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Mercure Strasbourg Palais des Congres
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705 Reviews from our TripAdvisor Community

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Showing 195: English reviews
Reviewed 18 October 2016 via mobile

We used Strasbourg as a stopover on the way from the UK to Italy. The Mercure was very conveniently located close to the motorway, but also next to the tram line. So we went into Strasbourg on the tram, had a good walk round the old town and found a good restaurant. And caught some Pokemon which was great for...

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Helpful?
Thank Cassandra K
Christina F, Front Office Manager at Mercure Strasbourg Palais des Congres, responded to this review

Dear Guest, Thank you for the time you have taken to share your experience of your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. We are looking forward to welcoming you again in Strasbourg....

Blackburn, United Kingdom
Reviewed 18 October 2016

A good budget hotel, part of a well established chain, so you know what you are getting. Clean sheets in a smallish room but a comfortable bed. decent breakfast and friendly staff. A short walk to the centre of what must be one of the most beautiful cities in europe.

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Helpful?
Thank MF54
Christina F, Front Office Manager at Mercure Strasbourg Palais des Congres, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Palais des Congres. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality...

Speyer, Germany
Reviewed 24 September 2016

Hotel a bit outside of city center, but with good public transportation connection. Therefore perfect as base to discover the city. Big rooms & indoor pool. A bit old, but clean. Friendly personnel. Free parking.

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Helpful?
Thank Frank B
Christina F, Front Office Manager at Mercure Strasbourg Palais des Congres, responded to this review

Dear Guest, Many thanks to have shared your experience of your stay in our hotel. I am pleased to see that it met your expectations. Regarding your remarks, 60% of the rooms have been already renovated and the next renovations should follow. We have also in project to renovate the swimming pool area. Therefore I hope that you enjoyed your...

County Cork, Ireland
Reviewed 20 September 2016

the outside is a bit sixtyish but one should not be put off by this. Free car parking in the hotel car park, delightful receptionist, upgrade free to a superior room. Room bigger than normal, huge bathroom, free minerals and water in room fridge plus free WiFi. The bar served an express breakfast which was great value @ €8.50 and...

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Helpful?
Thank mcoffey2016
Christina F, Front Office Manager at Mercure Strasbourg Palais des Congres, responded to this review

Dear Guest, Thank you for the time you have taken to share your experience of your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. We are looking forward to welcoming you again in Strasbourg....

London, United Kingdom
Reviewed 20 September 2016

This is an excellent hotel, very reasonably priced. Whilst not in the town centre, it is very easy to get the tram into the town, where there are lots of streets to explore, things to see and food to eat. A turn down a side street and you can quickly find a square with some beautiful little restaurants. The hotel...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank markpE1243RC
Christina F, Front Office Manager at Mercure Strasbourg Palais des Congres, responded to this review

Dear Guest, Thank you for the time you have taken to share your experience of your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. We are looking forward to welcoming you again in Strasbourg....

Brighton, United Kingdom
Reviewed 29 August 2016

We are a family of 5 travelling to Switzerland and stayed here overnight. We chose to stay here as our car was too high for the height restriction in Strasbourg city centre. The car park was big enough for double parking close to the hotel which my security conscious husband was very happy with. We had two rooms: a family...

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Helpful?
Thank denisedonnelly
Christina F, Front Office Manager at Mercure Strasbourg Palais des Congres, responded to this review

Dear Guest, Thank you for your comments. I am pleased to read that hotel met your expectations. A part of the rooms has been renovated and the other ones should follow, we hope soon. Please accept all my apologies for the inconvenience caused with the air conditioning . A production of chilled water compressor broke down, so since we receive...

Reviewed 28 August 2016

We apéndice a long weekend here we seré actual y traveling to europapark about 30min from strasburg. Hotel is clean, room has a Good size. Ir is a bit olddated, bus ok flor the price, gr wifi and parking aré for free.

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Helpful?
Thank Rosabela F
Christina F, Front Office Manager at Mercure Strasbourg Palais des Congres, responded to this review

Dear Madam, Thank your for your comments. I am pleased that the hotel mainly met your expectations. A part of the hotel has been already renovated. The next renovations should follow. Therefore I hope that you enjoyed your stay in Strasbourg and I look forward to welcoming you again. Kind regards,

Reviewed 27 August 2016 via mobile

On entering the room we immediately noticed the smell of mould, or urine coming from the carpet, which had not been well vacuumed. We asked for another room, but the smell from the carpet there was even worse (even in the corridors the odour was noticeable). Dirt was encrusted on the air conditioning unit and window sill and the windows...

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Helpful?
Thank Conor L
Christina F, Front Office Manager at Mercure Strasbourg Palais des Congres, responded to this review

Dear Guest, Thank you to have shared with us your impression about your stay. I am really sorry that the room did not meet your expectations. Please accept all my apologies for the inconvenience caused. I have already advised the General Housekeeper about your remarks. Therefore I hope that you enjoyed your stay in Strasbourg and I hope that your...

wales
Reviewed 27 August 2016

This hotel is about 20 mins from the centre of town and not hard to find. There is a tram station just outside and the ticket machine can be moderated to give instruction in English about how to buy a ticket and get around. The hotel itself is a little tired- it has a small pool though which the kids...

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Helpful?
Thank notthatfussyWales
Christina F, Front Office Manager at Mercure Strasbourg Palais des Congres, responded to this review

Dear Guest, Thank you for the time you have taken to share your experience of your stay in our hotel. I am sorry that you had the feeling to be treated differently because we treat our guest the same way. We asked for a credit card depending on the payment conditions. Maybe the previous person was in full credit. Regarding...

Hullbridge, United Kingdom
Reviewed 22 August 2016

We enjoyed our stay at this hotel. Our room was spacious, clean and quiet and nicely furnished. The young man on reception was very polite and efficient on checking in. No problem for parking in the large hotel car park. The hotel has a swimming pool and sauna / spa facilities which we made use of. We drank beer in...

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Helpful?
Thank Sean C
Christina F, Front Office Manager at Mercure Strasbourg Palais des Congres, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Located in the heart of the capital of Alsace, a short walk from the headquarters of the European Institutions, the Concert Hall and Conference Centre, the Mercure Strasbourg Palais des Congrès is the ideal place to stay whether visiting on business or for pleasure. This historic city is very attractive: pedestrianized centre, the Palais de Rohan, Notre-Dame cathedral and “winstubs alsaciennes”.The hotel, renovated in 2010, offers 174 spacious rooms including 26 “Privilege” rooms.Our new restaurant “La Table du 20” offers a light cooking which emphasizes the flavours and the seasonal produce.The Lounge Bar offers an inviting and totally modern setting. A restful and Zen atmosphere, jazz style music in the evening, cocktails and interesting food throughout the day.Free admission to the Health Club will help you relax. Fitness facilities include a sauna, Turkish bath and large indoor pool.A Business Point, open 24 hours a day, provides services for business: Internet access, scanner, photocopies, fax, printer, etc. A Wi-Fi system is installed throughout the hotel. ... more   less 

Additional Information about Mercure Strasbourg Palais des Congres

Address: 20 Place de Bordeaux, 67000, Strasbourg, France (Formerly Holiday Inn Strasbourg City Centre)
Region: France > Grand Est > Bas-Rhin > Strasbourg
Price Range: $113 - $230 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Strasbourg Palais des Congres 4*
Number of rooms: 170
Reservation Options:
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Also Known As:
Holiday Inn Strasbourg City Centre Hotel Strasbourg
Hotel Style:
#17 Luxury Hotel in Strasbourg
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Strasbourg Palais des Congres staff and other travellers.
4 questions
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Questions? Get answers from Mercure Strasbourg Palais des Congres staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Enquire about a free upgrade”
 of 5 bubbles mcoffey2016, 20 Sep 2016 | Read review
“i'm not sure any rooms have views”
 of 5 bubbles notthatfussyWales, 27 Aug 2016 | Read review
“One side of the hotel the rooms face the cathedral and old town. The other face a parking lot and construction.”
 of 5 bubbles akanui3, 25 Jun 2016 | Read review
“Privilege rooms if you like room views, spacious.”
 of 5 bubbles Kriddirk, 31 Dec 2015 | Read review
“Rooms facing the convention center are calmer as the opposite side faces the tram station (still not too bad).”
 of 5 bubbles StefanMUC, 9 Dec 2014 | Read review
5 of 5
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