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Mercure Biarritz Centre Plaza

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411 Reviews from our TripAdvisor Community

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Showing 117: English reviews
Newcastle upon Tyne, United Kingdom
Level Contributor
327 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed 2 days ago NEW

The Hotel has an excellent position just back from the beach. It is also convenient for the Casino for those inclined. There was a wide range of items for breakfast including a cooked breakfast. Staff were helpful and we had a short but enjoyable stay

Helpful?
Thank rogerrobert98
Hove
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 October 2016 via mobile

We visited the Mercure Biarritz Centre Plaza and stayed for three nights in October 2016. The hotel is very well decorated and equipped in the common areas and we were very impressed. We had prepaid so check in was very quick and efficient. The furniture in the room was of high quality and very impressive. The bathroom looked like it... More 

Helpful?
Thank 445jamieg
Christophe D, Directeur at Mercure Biarritz Centre Plaza, responded to this review

Madame, Monsieur, Thank you for this beautiful testimony. Your satisfaction is our reward. I have taken note of your remarks on painting. I inform you that we have just started a renovation program of our rooms. I hope that we will have the chance to welcome you again and you will appreciate our responsiveness. For your next booking, please try... More 

Hertfordshire
Level Contributor
88 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 17 October 2016

My partner & I stayed here for one night at the start of a two week holiday travelling around Spain by rail as part of a tour group. I was a bit wary of what we would find based on some of the photos on here but was very pleasantly surprised. Perhaps we got lucky but both our bathroom and... More 

Helpful?
Thank TheSGB
Christophe D, Directeur at Mercure Biarritz Centre Plaza, responded to this review

Madame, Monsieur, We very much appreciate the time and attention you have taken in posting a review of your recent stay. It is so gratifying to read that you found our bedroom and bathroom so comfortable and we all really appreciate you highlighting this overall feel. I have noted your comments about " the old fashioned in style but not... More 

Staffordshire, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 September 2016

Great location and car park make the Plaza a good choice for visiting Biarritz. Public areas are well furnished in Art Deco style but the soft furnishings ang decoration our Sea View room was looking a bit tired - the sofa bed could have done with replacing. Breakfast was super and the staff were very helpful.

Review collected in partnership with Accorhotels.com

Helpful?
Thank 893beriang
Christophe D, Directeur at Mercure Biarritz Centre Plaza, responded to this review

Madame, Monsieur, Thank you for choosing the Mercure Biarritz Plaza for your stay. I am glad you had a good time with us and you enjoyed especially the parking. It is a real satisfaction to read that you found the team helpful and that our breakfast was up to your expectations. We started a renovation program over the next 6... More 

Brussels
Level Contributor
137 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed 10 September 2016 via mobile

This hotel is located right in front of the casino. It's a fantastic venue and everything can be done in walking distance. The hotel is easy accessible and has a private parking. It has a seaside view. Although you feel the hotel has lost its energy and the rooms have a very worn down feeling. Some rooms even have a... More 

Helpful?
Thank svalkenborg
Christophe D, Directeur at Mercure Biarritz Centre Plaza, responded to this review

Madame, Monsieur, Thank you very much for your message. We take note of your remarks about the overall feel of the Plaza, and we are sorry that your experience did not fully meet your expectations . Your appreciation is for us a source of improvement in our quest for excellence. Be assured that the necessary measures will be implemented to... More 

Level Contributor
48 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 19 August 2016 via mobile

I first came to the Hotel Plaza over 20 years ago and again last year so have fond memories of this place - hence this years booking. On arrival I checked in - was informed by the receptionist that I was fully paid up for everything - I queried that this included breakfast and she assured me that it did.... More 

Helpful?
Thank Caroline D
Christophe D, Directeur at Mercure Biarritz Centre Plaza, responded to this review

Madame Caroline D., Thank you, first of all, for your loyalty to the Plaza. I appreciate you had took the time to share your testimony on Tripadvisor. I apologize for this misunderstanding during your check in and remain at your disposal for your next reservation at the Mercure Plaza. We will undertake the renovation work , which I think, will... More 

Paris, France
Level Contributor
149 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 28 July 2016

A beautifully renovated Art Deco building. Right in front of the main beach and the center. A little bit noisy despite double Windows but great view if you are on the sea side. Staff is very friendly but there is very little 4 stars service (no bath robe and slippers, no amenities, few people at reception...).

Helpful?
Thank Arnaud T
Christophe D, Directeur at Mercure Biarritz Centre Plaza, responded to this review

Madame, Monsieur, Thank you for your testimony concerning your last stay at the Mercure Plaza. Don't forget, since 2012, the french administration changed the stars classification of the hotels. The actual 4 stars is in fact the 3 stars before July 2012. To have the same services of the 4 stars before July 2012 you have to book in hotels... More 

London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 July 2016

Right behind the Casino, two minutes from the beach, but also only a very short walk into the heart of the town. So great food, terrific drinks and fine shopping only minutes away. Rooms are spacious and comfortable. Also, it's a lovely looking hotel with a lot of art deco features, so more stylish than other options.

Review collected in partnership with Mercure Hotels

Helpful?
Thank Jacqui_Hutchie
Christophe D, Directeur at Mercure Biarritz Centre Plaza, responded to this review

Madame, Monsieur, Thank you for your message on Tripadvisor. Your satisfaction is our reward. Your compliments encourage us to maintain our efforts so that you are satisfied with your stay. I hope to welcome you very soon at your next stay at the Mercure President. Thank you again for your beautiful testimony, Best regards, More 

Cheshire
Level Contributor
67 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 3 July 2016 via mobile

Stayed for 2 nights recently. Room was a decent size and hotel is nice, staff are friendly. Location wide, you can't get better: a short stroll to the beach, and plenty of bars, shops and restaurants around. We would recommend a sea view - waking up in the morning to biattitz beach is worth it.

Helpful?
Thank ClarinCheshire
Christophe D, Directeur at Mercure Biarritz Centre Plaza, responded to this review

Madame, Monsieur, I just take note about your message on Tripadvisor and my staff joins me to thank you for your good appreciation. Yes indeed, the central position of the Plaza hotel, give the possibility to enjoy the beach as well a good choice of leisure spot. Thank you for your trust and we hope to Welcome you for your... More 

London, United Kingdom
Level Contributor
51 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 30 June 2016

We stayed at the Mercure having been moved from the Novotel Anglet due to overrun renovation work. If you want the centre of town and the beach area then this is a perfect location. The hotel has private parking but at €17 a night I think it's expensive, although parking anywhere in Biarritz is expensive. The staff were very friendly... More 

Helpful?
Thank Potsie52
Christophe D, Directeur at Mercure Biarritz Centre Plaza, responded to this review

Madame, Monsieur, I thank you for this positive feedback concerning your stay at the Mercure Plaza. My team will be very proud and your message will help them to maintain this effort to guaranty this quality you are waiting for. We hope to Welcome you for your next stay in Biarritz, Best regards, More 

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Amenities

Highlights
  • Beachfront
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Beachfront
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Dry Cleaning
  • Multilingual Staff
  • Room Service
  • Meeting Rooms
Official Description (provided by the hotel)
Featuring completely renovated rooms, the hotel is located right in the centre of town and just 100m from the main beach of Biarritz. Mercure Biarritz Plaza Centre welcomes you in an art deco architecture unique to the hotel building and recognised by the French National Trust as exemplary of the seaside resort style of the 1930s. Family rooms also available on request. ... more   less 

Additional Information about Mercure Biarritz Centre Plaza

Address: 10 avenue Edouard VII, 64200 Biarritz, France
Region: France > Nouvelle-Aquitaine > Pyrenees-Atlantiques > Basque Country > Biarritz
Price Range: $129 - $246 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Biarritz Centre Plaza 4*
Number of rooms: 69
Reservation Options:
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Also Known As:
Mercure Biarritz Centre Plaza Hotel Biarritz
Accor Biarritz Centre Plaza
Hotel Plaza
Hotel Style:
#9 On the Beach Hotel in Biarritz
#12 Luxury Hotel in Biarritz
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Questions & Answers

Questions? Get answers from Mercure Biarritz Centre Plaza staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you're lucky you'll get a seafront view”
 of 5 bubbles TheSGB, 17 Oct 2016 | Read review
“A room with a sea view is 'nice to have'.”
 of 5 bubbles williamlucys, 7 Sep 2015 | Read review
“Plenty of parking in around the city”
 of 5 bubbles 841AM, 13 Aug 2015 | Read review
“Higher floor, and sea facing”
  • View from the room
 of 5 bubbles Meloquin, 20 Jul 2015 | Read review
“Choose 4 or 5th floor, corner rooms if you want to see the sea and the square. 405, 505”
  • Skirting/wall
  • Skirting
  • Paper cups!!!! 4*
  • Torn paper and dirt
 of 5 bubbles Irene700, 19 Jul 2015 | Read review
5 of 5
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