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MERCURE Saint Malo Balmoral

Traveller (172)
360
Panoramas (10)
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Certificate of Excellence
About
Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Silver level
A Hearty Welcome Whether you are organising a professional event or you simply want to enjoy a family holiday in Brittany, the team at Mercure Hôtel Balmoral St Malo is at your service.Built in 2010, Mercure Balmoral offers you the comfort of a three star hotel (air conditioned rooms, private parking etc.) and all the modern amenities you require (free Wi-Fi, free national telephone, television with pay per view facility etc.). Along with its ideal location, our hotel is the perfect landing point for a new way of discovering Brittany!
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Property amenities
Free High Speed Internet (WiFi)
Room Service
Bar/Lounge
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Public Wifi
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Green
Safe
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:CHEAPEST ONLINE RATES!
Location
Full view
69Somewhat walkable
Grade: 69 out of 100
46Restaurantswithin 1 km
8Attractionswithin 1 km
971Reviews
498Photos
3Q+A
40Room tips
Traveller rating
  • 432
  • 452
  • 68
  • 16
  • 3
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Popular mentions
Hotel's Favourite
Location is great, just a stone's throw from the train station, and a 15-20 minute walk from the old town. We were taking the ferry to Portsmouth the following morning, and the ferryport is only 5 minutes away by car. We met only 3 of the staff, 2 at reception and the other at
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The room is good but would been nice to have a minibar too. In the bathroom we were surprised to find high quality soap and shower gel. Unfortunately, the shower flooded. The hotel is quit far from the old town and the shorter way is an uninhabited street.
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Review collected in partnership with Accorhotels.com
Response from laurel743, Assistante de Direction at MERCURE Saint Malo Balmoral
Responded Sep. 23, 2018
Dear Guest, Many thanks for your comment about your stay in our hotel. The minibar are only in a privilège room and Suite room, it's why you don't have it in your room. We hope that you come back in our hotel when you come to St Malo. Best Regards The Direction
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The hotel is nice and fresh. But the international tv channels didn’t work. Apparently it’s been like that for a couple of days. How could it take days to solve such a simple thing? When I asked about that the only reply I got was that there were a paper in the lift (written in
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Response from Nicolas R, Directeur général at MERCURE Saint Malo Balmoral
Responded Aug. 23, 2018
Dear Customer, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely
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Very friendly staff, clean, but small rooms. No mini bar, no special bathroom amenities. You could hear the doors of the other rooms closing. The Wifi is very slow! Breakfast is good, with great choices.
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Response from Nicolas R, Directeur général at MERCURE Saint Malo Balmoral
Responded Aug. 23, 2018
Dear Customer, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely
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The hotel is located close to the train station but a little bit far from the old city center (however buses are frequent and convenient). Room and bed are correct and the bathroom is small. We were surprised that the towels were replaced the second day.
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Review collected in partnership with Accorhotels.com
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All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event Rooms
Professional photo exclusively commissioned by TripAdvisorMERCURE Saint Malo Balmoral
The Triple Room at the MERCURE Saint Malo Balmoral
Professional photo exclusively commissioned by TripAdvisorMERCURE Saint Malo Balmoral
The Suite at the MERCURE Saint Malo Balmoral
Professional photo exclusively commissioned by TripAdvisorMERCURE Saint Malo Balmoral
The Double Room at the MERCURE Saint Malo Balmoral
Photo provided by managementMERCURE Saint Malo Balmoral
Guest room
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Dear customer, Yes your reservation is valid for your visit in next October.Thank you for your asking, and we hop your next visit will be as pleasant. Sincerely,
1 vote
Good morning, we have a parking in the hotel, its 13€ per day.If you are interested you can send an email or call at +33299561673. Regards
0 votes
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Bonjour, Serait-il possible de connaître le prix du parking de l'hôtel svp? Merci à vous!
Bonjour, je vous remercie de l'intérêt que vous apportez à notre établissement. Le tarif du parking est de 13€ en Juillet et Aout. Bonne journée.
0 votes
"Great for the train traveller."
"Mid range hotel, PLUS."
"Ask for a quiet room as main road can be busy first thing"
"I guess all the rooms are ok."
"Not looking out at the square as the giant screen flashes during the night or keep curtains closed."
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PRICE RANGE
US$69 - US$164 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
BEST WESTERN Hotel Balmoral
LOCATION
FranceBrittanyIlle-et-VilaineSaint-Malo
NUMBER OF ROOMS
77
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