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Mercure Reims Centre Cathedrale

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Mercure Reims Centre Cathedrale
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1,189 Reviews from our TripAdvisor Community

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Showing 480: English reviews
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London, United Kingdom
Reviewed 6 days ago NEWvia mobile

Very good hotel good spacious bedroom ok for one night and the only hotel on the holiday that provided coffee in the room even if it was from a paper cup! Food good and a nice bar . Was part of a shearings holiday on return from Switzerland.

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Helpful?
Thank tombofkings
Maxime D, Front Office Manager at Mercure Reims Centre Cathedrale, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Leek, United Kingdom
Reviewed 1 week ago

Overnight stay on return journey from a wonderful coach holiday in Italy. Very tired looking room, used paper cups, 1 teabag. Evening meal very poor, service even worse. Breakfast adequate, glad to get back on the road

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Helpful?
1Thank PatandClint1
Maxime D, Responsable réception at Mercure Reims Centre Cathedrale, responded to this review

Dear PatandClint1, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Reims Centre Cathedrale. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to...

Bristol, United Kingdom
Reviewed 2 weeks ago

The hotel is very easy to find from the motorway. The room was spacious and well equipped with the kettle, tea/ coffee etc. We received a warm welcome with a free voucher for a soft drink in the bar and tasty breakfast in the morning. Would recommend definitely.

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Helpful?
Thank MireLa676
Maxime D, General Manager at Mercure Reims Centre Cathedrale, responded to this review

We very much appreciate your comments regarding your stay at the Hôtel Mercure Reims Centre Cathedrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Brugge, West-Vlaanderen, Belgium
Reviewed 2 weeks ago

Our attendant at the desk was outstanding in his service offering. He took care of everything and more. Quick and with a smile. Clean rooms and wonderfull buffet. Keep up the good customer experience!

Review collected in partnership with Accorhotels.com
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Helpful?
1Thank Ben-VD
Maxime D, Front Office Manager at Mercure Reims Centre Cathedrale, responded to this review

Dear Ben-VD, We very much appreciate your comments regarding your stay at the Hôtel Mercure Reims Centre Cathedrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of...

palma
Reviewed 13 February 2017 via mobile

Arrived quite late on a Saturday evening. Reception staff were very helpful. Upgraded to a privilege room but was disappointed to find none of the rooms had baths. Paper cups in room for tea and coffee. Standard size room not sure the upgrade was worthwhile. Supper in restaurant was average. They served soup which was cold and a very meagre...

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Helpful?
2Thank lobodeneige
Maxime D, Front Office Manager at Mercure Reims Centre Cathedrale, responded to this review

Dear lobodeneige Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Durham, United Kingdom
Reviewed 25 January 2017 via mobile

the hotel is very expensive for what you get, you can find cheap price for the same category of hotel and much better quality the breakfast is very expensive 18 euro and breakfast is very poor room and toilet very dirty total 182euro for room parking and breakfast for two people waste of money

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Helpful?
Thank Eleonora C
Maxime D, Front Office Manager at Mercure Reims Centre Cathedrale, responded to this review

Dear Eleonora C, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to...

Peterborough, United Kingdom
Reviewed 19 January 2017

Review collected in partnership with Accorhotels.com
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Helpful?
1Thank andrewaN1840FX
Maxime D, Front Office Manager at Mercure Reims Centre Cathedrale, responded to this review

Leicester, United Kingdom
Reviewed 11 January 2017

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Peter Y
Maxime D, Front Office Manager at Mercure Reims Centre Cathedrale, responded to this review

Monte-Carlo, Monaco
Reviewed 8 January 2017

This hotel is easy to find from the motorway and parking is amply provided for, both underground and there are quite a few spaces just behind the hotel. The location is good; it's a short walk to the cathedral and the Palais du Tau. The room was well equipped and the bed very comfortable. We had a very good dinner...

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Helpful?
Thank Moth
Maxime D, Front Office Manager at Mercure Reims Centre Cathedrale, responded to this review

Dear Moth, We very much appreciate your comments regarding your stay at the Hôtel Mercure Reims Centre Cathedrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of...

Reviewed 5 January 2017

Stopped here en route to Lyon. Room was very clean, as was the bathroom but the partly open-plan shower was poorly designed and the floor flooded every time we had a shower. Fortunately they supply plenty of towels and bath mats to soak up the excess water. Mattress was very hard. Breakfast offering was very good, plentiful and fresh. Beware...

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Helpful?
Thank Outhau
Maxime D, Front Office Manager at Mercure Reims Centre Cathedrale, responded to this review

Dear Outhau, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Accessible rooms
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
Our 4-star hotel is ideally located just a short distance from Notre Dame Cathedral, a gem of Gothic artwork, and the congress center. Whether you're on a business trip or a family vacation, you will love the quality of our facilities and the comfort of our rooms. Our work spaces, combine technology and modularity and have everything you need. All the services we offer at our Mercure will mean you have a great stay in the heart of Reims. ... more   less 

Additional Information about Mercure Reims Centre Cathedrale

Address: 31 boulevard Paul Doumer, 51100, Reims, France
Region: France > Grand Est > Marne > Reims > Hincmar
Price Range: $110 - $212 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Reims Centre Cathedrale 4*
Number of rooms: 130
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, ACCOR, Travelocity and Booking.com so you can book your Mercure Reims Centre Cathedrale reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Reims Cathedrale Hotel Reims
Accor Reims Cathedrale
Hotel Style:
#7 Luxury Hotel in Reims
#8 Business Hotel in Reims
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Reims Centre Cathedrale staff and other travellers.
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Questions? Get answers from Mercure Reims Centre Cathedrale staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the southern canal view are better”
 of 5 bubbles Poserpike2015, 21 Dec 2016 | Read review
“ask for one away from the main road/canal”
 of 5 bubbles JoanB963, 29 Oct 2016 | Read review
“Bring your own shampoo”
 of 5 bubbles ronanor, 16 Jul 2016 | Read review
“If you want to see the canal ask for a higher floor as there is a canopy which restrict the view lower down.”
 of 5 bubbles Richardt1008, 28 Jun 2016 | Read review
“We were on 4th floor, it was very quiet.”
 of 5 bubbles Weekendartisan, 20 Jun 2016 | Read review
5 of 5