I booked a Comfort Double room but Tomasi showed me a low quality room and then a Standard Double room before showing me the actual room I booked for. We are not happy with the way we have been treated by Tomasi. She should have showed us a Comfort Double room at check in. This is a dishonest behaviour and we have reported to Hotels.com and they are investigating into this matter. The bathroom Tomasi showed me in the first room was not even listed on the website. It was so disgusting which made me sick and unwell for the entire afternoon and I couldn't eat for the whole day. It was unbearable. The hotel still kept our money to this date. Shameful liers trying to trick people.
We were very satisfied about the hotel. Nice and neat rooms, very good location, all necessary service and also the staff was very friendly and helpfull, except for Mrs. Coreanne. She is not friendly at all, rude with the guests and she doesn't deserve a job where she has contact with the clients.
My partner and I stayed in a junior suite for 3 nights. King size bed, air conditioning, two tv screens, mini fridge, huge bathroom... in short everything we needed at a reasonable price. The hotel is very conveniently located for the train station and the restaurants of Place Nicholas. The free shuttle bus to l’Arinella leaves from the tourist office in Place Nicholas. Breakfast is available in the room by arrangement with reception. On the subject of reception, all three of the people with whom we dealt were charm, helpfulness and friendliness personified. A word of caution to those who are a little challenged by carrying luggage upstairs. The reception is on the first floor... although given what I’ve said above about the friendliness of the reception staff, I’m sure they’ll be happy to give a hand. All in all a great little hotel with lots of recommend it!…
A good experience with five nights here. Well located; within walking distance of the train station, inter-city bus stop and the ferry terminal. On the major shopping street, and one block from St Nicolas Plaza. Great for eating. Nearby Rue de l' Ancienne Poste has three top-rated restaurants, and the plaza is lined with cafes. No elevator; access is by a long flight of steps. Our room had street noises, which is the price for being in the center of town. Staff was always friendly and helpful.
Nice position close to the commercial harbour and 10 min walk from city centre. Nice price. Nice rooms (not many frills but clean and large enough) Nice staff. Some may not like it is located on the first floor with no elevator.