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#749 of 1,841 hotels in Paris
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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
NH Paris Opéra Faubourg is located on Rue La Fayette in the 9th arrondissement of Paris. Thanks to its excellent location, many tourist attractions such as Opéra Garnier, Galeries Lafayette, Boulevard Haussmann, the Louvre, Place Vendôme and Sacré-Cœur are within a 30-minute walk. Additionally, Rue La Fayette is on the northern edge of the so-called ‘Silicon Sentier’, where many big corporations, including tech giants, have their head offices. The hotel is situated within a six-story Haussmann-style building that dates back to 1880. Within, it contains 103 guest rooms and suites of various sizes, as well as connecting rooms. The décor in these spaces is either inspired by the cult TV show series The Avengers, Pop-Art and the British style of ‘Chapeau Melon’, or by the retro tradition of the 1950s. Many guest rooms also feature a balcony that provides a stunning view of the city. It’s thought that the same views inspired Edvard Munch to paint ‘Rue Lafayette’ in 1891. Elsewhere, guests
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
My wife and i stayed here for 1 night to explore Paris in room 515
Upon check in our room was ready an hour and half early which was great as we were tired from commuting. The staff were very friendly and were able to speak to us in English. The entrance was very nice and modern and location was only around 15 mins walk from Gare Du Nord Station and around 1 hour walk to Eifel Tower which was fine with us as we like to walk the streets and explore.
The room was very nice and the bed was huge and comfortable. We loved the modern decor with the bowler hat lamp shades adding a nice touch and soft material walls! There were coffee and tea making facilities in the room and a large desk area. Also a flat screen tv, mostly French channels but that's ok as we weren't in the room much. There was a wardrobe one side of the bed with hanging space and a safe inside.
The bathroom was large and clean, the shower was also very good with plenty of hot water and toiletries available.
We did not use the bar or breakfast facility at it was only a short stay but all looked nice. Right next door there is a Pizza place that does excellent pizzas and crepes that we used as a takeaway, would definitely recommend.
Overall a very nice stay and would definitely use again.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DirectionBWOF, Guests relations at NH Paris Opéra Faubourg
Responded Mar 12, 2020
Madam, Sir, Thank you for taking the time to share your review following your visit to the Best Western Premier Opera Faubourg ****. We appreciate your nice comment regarding our staff. We are thrilled to know you had a pleasant stay with us and that you enjoyed the comforts and cleanness in your room. We would love to welcome you back for another great stay. Kind regards,
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We stayed at Best Western Opera Faubourg on a family trip. It is well located, just a 15 minute walk from Gare du Nord station. This is great if stepping off the Eurostar & wanting to avoid public transport or if there are strikes. This is not the smartest side of town, but we felt perfectly safe. Sacre Coeur & Tuileries Garden were all within walking distance, which made it ideal for us. The reception area was small but smart & the staff friendly. The rooms were quirky. We had two family rooms that were reasonably priced & comfortably accommodated three adults each. The breakfast was served in a basement room. Food was basic but good. While the hotel is a three star standard, I would book it again for value & location alone.
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Date of stay: December 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DirectionBWOF, Guests Relations at NH Paris Opéra Faubourg
Responded Mar 12, 2020
Madam, Sir, Thank you for taking the time to share your feedback with us. We are very happy that we were able to exceed your expectations and provide you with a great stay. We hope to accommodate you again soon the next time you visit Paris. Best Regards,
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My partner and I stayed in the hotel for 4 nights for our first trip in Paris.
We were originally given a room (503) which was in the corner of building which meant it was a bit of a weird layout. The room was dim, the carpet was musky & dirty. There was also condensation all over the windows. We could hear traffic noises because it faced a busy main road, it didn’t really bother us but if you like a quite room be mindful that even with the window shut, there was lots of sirens and traffic we could still hear.
Nonetheless that’s what we booked for and we would be out sightseeing in the day time, so we bedded down as usual. BUT for the whole night, flushing and pipe noises woke us up every 15 minutes. So first thing I n the morning, we discussed this with the staff at reception.
The gentleman we spoke to was sympathetic and kindly changed our room without hesitation, although we didn’t specifically ask to change. The new room was better. He put us into a superior double room that was a little bigger. Although still facing the front, the windows were a lot thicker and we could not even hear the main road for the next 3 nights. The room was brighter, cleaner and fresher.
Both the rooms got a little stuffy and we had to have the windows open at times.
Shampoo, shower gel, soap and hair dryer provided for.
The location was good, a few minutes away from metro stations which take you to all the tourist attractions. Lots of bars and restaurants around, large variety to choose from.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guillaume Bazenet, Directeur général at NH Paris Opéra Faubourg
Responded Nov 29, 2022
Dear Guest, We would like to thank you for sharing your feedback regarding your stay at the hotel Best Western Premier Opera Faubourg. We are glad to read that you enjoyed your stay with us and we hope to have the opportunity to welcoming you back for a future Parisian stay in the most British of the hotel. Best regards, Salvatore, Deputy General Manager
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Very comfortable hotel with a perfect location to reach faster the airport (Gare du Nord is 10min walking, you can take the RER) or the city centre (a metro station is close to the hotel). In addition the area of the hotel is quite elegant and plenty of restaurants and shops. My room was big, the bed rather perfect and the bathroom clean. Silence and comfort during the night. Fast and efficient service at the reception. Very good!
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Date of stay: January 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DirectionBWOF, Responsable réception at NH Paris Opéra Faubourg
Responded Jan 20, 2020
Dear AmedeoG, Thank you for taking the time to offer your lovely comments. We truly appreciate the compliments to our rooms and location! Thank you for your kind words on our staff. We hope to have the pleasure of welcoming you back. Best Regards, Aurélie BOUGARD Chef de Réception
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My partner and I spent Valentine’s and a following few days in Paris. We were very impressed from the minute we walked into the hotel- the lobby was very modern with a bar and comfortable seating area. Although we didn’t use the bar, there were fantastic choices to drinks to choose from. We appreciated the water and sweet display. The staff were incredibly kind and welcoming. My partner speaks good French however they knew we were English and spoke English the whole time. We were given a room on the top floor (6th) and our room had a view of the top of the Eiffel Tower which was incredible as at night, you could see the sky line from the window. We were greeted by a display of balloons, macarons and a personal note wishing me a happy birthday as this was a birthday trip. The room and corridors were small but it was to be expected as we bought the most basic room and it’s common for small rooms in Paris. I read prior to arrival that the road is busy and loud during the night however we had no issues with the noise although I think we are deep sleepers! The location was brilliant with only a short work to the Opera and Galleries Lafayette department store which is buzzing all day.
All in all, the hotel did everything possible to make our stay relaxing, comfortable and enjoyable. We would definitely stay here again perhaps even upgrade to a bigger room next time. Thank you so much Best Western Premier Opera.
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Date of stay: February 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guillaume Bazenet, Directeur général at NH Paris Opéra Faubourg
Responded Feb 20, 2023
Dear Guest, Thank you for being one of our customers during your last stay in Paris. It was a real pleasure to have you in our hotel. Knowing that you spent a good time here, especially thanks to our front office team, and the services that our hotel offers, is the best reward for us. Thank you again for your lovely feedback and we hope to see you again very soon. Kind regards, Salvatore - Deputy General Manager
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We had a good size L shaped room with a sofa bed in the living space, and plenty of storage on the 3rd floor. The room and the bathroom were clean. Be aware of the rooms that are facing the interior quarters, with big windows that you cannot open due to the nonstop smell of frying oil from the restaurant situated below. It has a boutique hotel feeling, with tiny elevator, small restaurant for the breakfast that is not included in the price ( 19 euros extra per person ). We have mixed feeling about the hotel staff, most of them are not too friendly.
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Review collected in partnership with Best Western
Date of stay: December 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guillaume Bazenet, Directeur général at NH Paris Opéra Faubourg
Responded Jan 15, 2023
Dear Guest, Thank you for sharing your feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Hotel breakfast was not included in your package. We will suggest you to book directly in our website next time where breakfast is always offered. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at +33 1 42 85 78 13. Sincerely, Salvatore Mannara Deputy General Manager Best Western Premier Opera Faubourg
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We had a nice 3 night stay in a queen room facing Rue La Fayette street. Windows are double pane so it keeps the noise out. Love the bed so much - we slept quite well. Location is fantastic, metro only a block away and a Carrefour grocery store in the same block. Restaurants, patisseries, boulangeries, cafes and Asian food surround the hotel. Wifi is fast and steady. Bathroom a good size with complete amenities and strong shower pressure. Flat taxi rate €37 from Orly airport. We took metro then RER train to Charles DG airport (€13 per person, 45 minute ride). Thank you Soraya for making my bday trip so special with balloons, drink vouchers and macarons! Had a really nice time in Paris and recommend this hotel!
Pix & vids on IG: @i_therefore_conclude
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Date of stay: February 2022Trip type: Travelled as a couple
Room Tip:No need to purchase bfast here- cafes, boulangeries steps away
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guillaume Bazenet, Directeur général at NH Paris Opéra Faubourg
Responded Feb 22, 2022
Madam, Sir, We would like to thank you very much for taking time to share your experience with us. It is a real pleasure to read that our hotel, service, staff and localisation offer you a very nice stay in Paris. We look forward to welcome you again at the hotel and remain at your entire disposal. Kind regards,
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A very good location that's about 20 minute walk with luggage to Paris's Gare de Nord, the main train station and by lots of restaurants to eat close by.
If you're willing to do a little walking ie. Within 10 minutes there are all sorts of food types that you can get from pubs, restaurants, ice cream, coffee shops, etc.
Good location pretty close to the Louvre museum and others so this is a great location that way.
Hotel is styled nicely being old and modern with rooms clean and with 6 floors. There's a small lounge un the lobby area for drinks which is cute and small. Room service is available for a small number of items to choose from.
We enjoyed the breakfasts being the best part of our stays with the great location second. This is our 2nd time here and likely will come here again.
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Review collected in partnership with Best Western
Date of stay: September 2022
Value
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Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guillaume Bazenet, Directeur général at NH Paris Opéra Faubourg
Responded Sep 28, 2022
Dear Guest, We would like to thank you for sharing your feedback regarding your stay at the hotel Best Western Premier Opera Faubourg. We are glad to read that you enjoyed the location of the hotel next to public transportation and restaurants and our buffet breakfast with homemade products. It will be a pleasure to welcoming you soon for a parisian trip in the most british of the hotel. Best regards, Axelle, Executive assistant
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the experience got off to a bad start at check-in, with a disastrous welcome from an unfriendly and, above all, unhelpful staff. As a titanium member of the loyalty program, I just asked if my room would already be available (it was 12:15). The answer was surprising (but early check-in for titanium members is only on paper)
I think the staff of this hotel should receive some training on how to talk to their customers. The carpets and walls of the rooms are dirty. The cleaning is just acceptable in the bathroom and the smell of perfume is just unbearable. I'd never go back to this hotel and I wouldn't advertise it well.
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Review collected in partnership with NH Hotels
Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guillaume Bazenet, General Manager at NH Paris Opéra Faubourg
Responded Jun 7, 2024
Dear Customer, Thank you for taking time to share your feedback regarding your recent stay in our hotel. Please accept our apologize if your overall experience did not reach your expectations. This is not the usual service we offer to our guests, especially regarding staff welcoming attitude, which I understand is not acceptable. As the hotel was fully booked the day before, and the check out time is 12:00, unfortunately we couldn't give the early access at your arrival at 12:15, but my team made the maximum to let you go in your room before the arrival time which is 3pm. I agree, we should explain it differently. I really hope you to reconsider the idea to stay once again in our property after the refurbishment in order to change your mind on our service. Warm regards, Salvatore - Deputy GM
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The hotel needs refurbishment and the surroundings too. I haven’t seen any Covid measures taken by the personnel or guests (despite the advertisment). The rooms are actually small and the junior suite (a little bit bigger) has the view to an ugly interior court. Breakfast is minimalistic…what to say more than for the rates they have, simply don’t stay there.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guillaume Bazenet, General Manager at NH Paris Opéra Faubourg
Responded Aug 23, 2022
Dear Guest, We would like to thank you for sharing your feedback regarding your stay at the hotel Best Western Premier Opera Faubourg. We apologize again to not have reach your expectation regarding your stay. Sanitary measures are not anymore in France however we arrange hand sanitizers in all our public areas. Furthermore, the hotel has a sanitary label named "SOCOTEC" which means that we are respecting a set of measures regarding the coronavirus as the cleaning of our rooms with appropriate products. The hotel has several types of room from 12m² to 35m² as our Junior Suites. Our booking and reception department may help you to choose which type of room can suit to you as our Deluxe room with a street view and a surface area of 25m². Our breakfast team takes in heart to propose various products as viennoiserie, cooked and cold meats, various types of yogurts and salt and sugar homemade products that can convince to all the tastes and we are always open to suggestion. We hope to have the opportunity to welcoming you again to exceed your expectation. I stay at your disposal for any request. Best regards, Axelle, Executive assistant
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We stayed at the hotel in June. The lift was not operable. The kind and considerate staff was able to accommodate requests for rooms on lower floors for all in our group.
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Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
