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Hotel de la Cite Carcassonne - MGallery Collection

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Hotel de la Cite Carcassonne - MGallery Collection
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1,458 Reviews from our TripAdvisor Community

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London, United Kingdom
Reviewed 1 week ago via mobile

We came back to this hotel today after a break of 10 years. It is still charming and in a stunning location especially on a sunny day like today. The rooms are very comfortable and well appointed. The staff are very professional and keen to help. The one major problem I have is the price of the restaurant. We arrived...

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2Thank Smatty68
Reviewed 1 week ago

We stayed for a night so we could take the ancient citadel sights. The service was excellent as you would expect of a five star hotel, our room was large for a european hotel and sumptuous. This is however the only time, I hope, that I pay 65 euro's for a G&T and mid range single malt

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1Thank Nick P
Preston, United Kingdom
Reviewed 1 week ago

Review collected in partnership with Mercure Hotels
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1Thank Michelle R
Cambridge, United Kingdom
Reviewed 2 weeks ago via mobile

In the low season the prices are brilliant value for the marvellous service, beautiful accommodation and excellent location. The hotel is within the medieval walls adjacent to the cathedral and close to the castle. The restaurant chef has a well deserved Michelin star - eating here is a different experience and definitely worth trying at least once, as we did....

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1Thank highstandards54
Adelaide, Australia
Reviewed 2 weeks ago via mobile

This hotel is truly 5 star accommodation. From the moment you drive to the appointed meeting spot ( Carcassone is a no vehicle medieval town) you are treated like a valued guest. The staff are very attentive but definitely not over the top pretentious. The room we had was a junior suite and was absolutely luxurious. It was very spacious...

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1Thank BillBetting
HOTEL_DE_LA_CITE1, Quality Manager at Hotel de la Cite Carcassonne - MGallery Collection, responded to this review

Dear Guest, Thank you very much for your stay at the Hotel de la Cité MGallery by Sofitel and for having provided this so nice feedback. Your comments will definitely be shared with our teams, and we look forward to welcoming you back very soon. Do not hesitate to have a look on our website for our next visit. You...

Norfolk
Reviewed 3 weeks ago

We were impressed by the friendly helpful service from everyone we encountered. The hotel is within the city walls and therefore you have to drive to a meeting point for intra- city hotels, follow the shuttle van ( which takes your luggage, and then you) to the parking area, then you're driven to the hotel. That all takes time particularly...

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Thank Minnou
Auckland, New Zealand
Reviewed 4 weeks ago

Step into history. Read up on the Cathars and get a real feeling for this part of France. The inner city and its streets are preserved with love. Cannot recommend any eateries - suggest you ask at the reception for guidance.

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Thank Chris P
Garstang
Reviewed 4 weeks ago

Spent 3 great days at this Hotel and Restaurant. Reception outstanding in attitude and help.Beautifully appointed room with terrace,fantastic views. Restaurant & Bar superb.All staff wonderful, special thanks to Oliver.Marvellous restaurant food and service highest quality having had 2 dinners & a lunch with our family.Special thanks to Mathieu& Sommeliere Annaelle for making it even more special. Great breakfast with...

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Thank DLCabus
Herefordshire, United Kingdom
Reviewed 4 weeks ago

We have just returned from a four-night stay in this wonderful hotel, set right in the heart of the Citadel of Carcassonne. We were asked whether we would like an upgrade to a Junior Suite; we said yes! There was a complimentary bottle of Champagne in our room, courtesy of Kirker Holidays, I suspect. The staff on reception, in the...

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1Thank Francis T
Chelmsford, United Kingdom
Reviewed 4 weeks ago via mobile

A lovely hotel in the heart of the old city . Sumptuous room ; drinks in library bar charming . Staff attentive and courteous . The restaurant within is no doubt superb but very pricey : 40-50 euro for a starter and on from there . The chef does provide a helpful list of good restaurants in the old city...

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Thank Anne H

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Standing between two historic landmarks, the Roman Chateau Comtal and the Gothic Basilica of Saint-Nazaire, the Hotel de la Cite is set in its own glorious gardens. With its solid stone walls, wood paneling and stained-glass windows, the Hotel offers luxurious hospitality and award winning cuisine in its two restaurants. ... more   less 

Additional Information about Hotel de la Cite Carcassonne - MGallery Collection

Address: Place Auguste-Pierre Pont, 11000 Carcassonne, France
Region: France > Occitanie > Aude > Carcassonne
Price Range: $336 - $575 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel de la Cite Carcassonne - MGallery Collection 5*
Number of rooms: 59
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Also Known As:
De La Cite Hotel
De La Cite Carcassonne
Hotel Style:
#1 Luxury Hotel in Carcassonne
#1 Romantic Hotel in Carcassonne
#2 Family Hotel in Carcassonne
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Questions & Answers

Here's what travellers have asked, with answers from Hotel de la Cite Carcassonne - MGallery Collection staff and other travellers.
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Leicester, United Kingdom
Athens, Georgia

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Questions? Get answers from Hotel de la Cite Carcassonne - MGallery Collection staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Superior room with balcony”
643micheller, 13 Apr 2017 | Read review
“Get a room in the city wall for atmosphere, or in the garden for comfort.”
U2338GOchrisp, 29 Mar 2017 | Read review
“Best rooms overlook hotel gardens and ramparts.”
DLCabus, 28 Mar 2017 | Read review
“We had a room looking out into the hotel garden, and this was wonderfully quiet and private.”
FrancisT271, 27 Mar 2017 | Read review
“Get a view”
danielbD9021SJ, 7 Mar 2017 | Read review
5 of 5