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Hotel de la Cite Carcassonne - MGallery Collection

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Hotel de la Cite Carcassonne - MGallery Collection
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1,411 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel de la Cite Carcassonne - MGallery Collection
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Showing 815: English reviews
Reviewed 8 January 2017

One of the best hotel expériences we've enjoyed. Friendly & professional staff. Superb room with great facilities. Perfect location for exploring the medieval cite. No wonder the cite is world heritage listed as it is a surreal experience.

Review collected in partnership with Accorhotels.com
Thank HopleyFamily
Los Angeles, California
Reviewed 7 January 2017

The bad: 1. Finding the parking, contacting the hotel for pick up, etc., was a disaster. The directions are poor, then the intercom system at the parking doesn't work, and we had no way to contact the hotel. We were lucky to run into the driver, but even then others also were waiting and wondering how to get to the...

2Thank LePirateDeAvalon
Reviewed 6 January 2017 via mobile

Located within the old fortified city, atmospheric narrow streets. Very welcoming but formal hotel. Very comfortable room & beds. Great breakfast buffet. Nice bar, good cocktails, barman very chatty & informative. Our room had great view & terrace over the fortified walls & the new town.

Thank Alan C
Fort Collins, Colorado
Reviewed 31 December 2016

This was just a great hotel to base for exploring the walled city of Carcassone. It made it easy to go to meals inside the city like the wonderful La Barbacane restaurant! We also walked into the main city of Carcassone to see the market and get some views of the walled city from the river below. Our only recommendation...

1Thank StephenSarah123
Brisbane, Australia
Reviewed 26 December 2016

Excellent quality accommodation with exceptional staff. The restaurant was exquisite and unbelievable in quality. We had our best night sleep in the roomwe stayed. The staff were very helpful and cheery.

Review collected in partnership with Accorhotels.com
Thank Lilylou1
Reviewed 21 December 2016 via mobile

I can recommend this hotel 100%. The service was amazing and everyone was very friendly, especially the restaurant staff at breakfast. Only negative was that it took so long to get our cocktails at the bar in the evening but when they came, they were worth it. The setting is beautiful and for a weekend get away outside of tourist...

Thank Farringford
Reviewed 29 November 2016 via mobile

Hard to decide where to begin. We've traveled all over and stayed in some very luxurious hotels but nothing compares to the overall experience of Hotel de la Cite. Upon arrival we were escorted through the gates and up to the hotel from the parking lot. The staff was very friendly and professional. They speak perfect English, but played along...

3Thank Martin D
Reviewed 28 November 2016 via mobile

We stayed for 3 nights in October. Absolutely fabulous Hotel and a great location within the city walls. The breakfast was sumptuous and plentiful. The staff were excellent. Our room was beautiful with a fabulous full size bathtub. Well worth booking the Sunday lunch in the hotel restaurant.

Thank DerbyLass18
Liverpool, United Kingdom
Reviewed 21 November 2016

Lovely hotel within city walls staff very friendly can't do enough for you.special mention to max and Natalie. We stayed in room 214 lovely balcony and view of ramparts and gardens. Breakfast amazing nothing to much trouble staff very helpful. Only negative comment is that hotel expensive for food but plenty of choice just outside the hotel.

1Thank jennifer794
Toulouse, France
Reviewed 16 November 2016

Without a doubt, this is one of the nicest places we have stayed and is the best in Carcassonne. We had happened to stay in two different suites and both were so nice that we could have just lived there. My advice is, if you could justify it, get a suite that has a large balcony. The views are priceless!

1Thank John D

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  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Standing between two historic landmarks, the Roman Chateau Comtal and the Gothic Basilica of Saint-Nazaire, the Hotel de la Cite is set in its own glorious gardens. With its solid stone walls, wood paneling and stained-glass windows, the Hotel offers luxurious hospitality and award winning cuisine in its two restaurants. ... more   less 

Additional Information about Hotel de la Cite Carcassonne - MGallery Collection

Address: Place Auguste-Pierre Pont, 11000 Carcassonne, France
Region: France > Occitanie > Aude > Carcassonne
Price Range: $290 - $465 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel de la Cite Carcassonne - MGallery Collection 5*
Number of rooms: 59
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Also Known As:
De La Cite Hotel
De La Cite Carcassonne
Hotel Style:
#1 Luxury Hotel in Carcassonne
#1 Romantic Hotel in Carcassonne
#2 Family Hotel in Carcassonne
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Questions & Answers

Here's what travellers have asked, with answers from Hotel de la Cite Carcassonne - MGallery Collection staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room was on the second floor and was quiet.”
 of 5 bubbles DifromBrisbane, 15 Feb 2017 | Read review
“views over the Walls of the old city”
 of 5 bubbles JohnandTracy_L, 14 Feb 2017 | Read review
“Suite rooms that have a 'roll-away' bed are good value if you don't mind sharing with a friend. The views are superb.”
  • The Fortress from Suite room
 of 5 bubbles SmojoArt, 29 Jan 2017 | Read review
“Get a room with a terrace. Read directions on how to get there very carefullyHave the hotel phone number handy. Hotel meals are expensive.”
 of 5 bubbles LePirateDeAvalon, 7 Jan 2017 | Read review
“Rooms 212,214 and 216 all have balconies and on quiet side of hotel”
 of 5 bubbles jennifer794, 21 Nov 2016 | Read review
5 of 5