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We enjoyed our stay as the hotel was clean but not stinky with synthetic scents that hotels so commonly use now. It was well kept except the bathroom door that locked my daughter inside ( consider not locking as they may disengage- although staff was...More
We stayed one night at this hotel as part of a touring holiday in 2017, and as we liked Carcassonne so much we decided to spend two nights of our holiday this year, one of which was our 25th wedding anniversary. We were happy with...More
Arrived to find room not ready although we arrived 3 hours after check in. Told it would be a 40 min wait went back after 40 mins to be told it would be another 30 mins. A temp room or complimentary drink would have been...More
The Hotel is well situated 5 minutes walk from the Old City. Our room was clean, well furnished and the bathroom was well stocked. Reception and departure efficient. Dinner was overpriced and the food was of poor quality; raw duck and frozen vegetables. Breakfast was...More
Grumpy wait staff at breakfast and key locks to room doors did not work on 4 different occasions. Not sure it is worthy of 4 stars. Also, no cappuccino at breakfast. Are you kidding me....On the other hand, the location is excellent and beds were...More
Please accept my sincere apologies for not answering the question that you posed so long ago. We had the bereavement of a close family member and many things have sadly been neglected for a considerable period of time. I... More
Please accept my sincere apologies for not answering the question that you posed so long ago. We had the bereavement of a close family member and many things have sadly been neglected for a considerable period of time. I don't believe I was able to answer your question either I'm afraid to say. Sent with kindest regards.