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Mercure Carcassonne La Cite Hotel

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Traveller (376)
Room & Suite (195)
Dining (59)
Overview
  • Excellent30%
  • Very good49%
  • Average16%
  • Poor4%
  • Terrible1%
Travellers talk about
“old city”(92 reviews)
“privilege room”(22 reviews)
“walled city”(43 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
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Rooms
Aug. 6Aug. 7
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,648)
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608 results
Traveller rating
170
298
106
29
5
Traveller type
Time of year
LanguageEnglish
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170
298
106
29
5
Show reviews that mention
All reviewsold cityprivilege roomwalled cityfree parkingswimming poolminute walkla citegood sizenespresso machineexcellent locationbreakfast buffetcar parkcassoulettea making facilitiesmain entrancelovely hotelwalk in shower
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1 - 5 of 608 reviews
Reviewed 6 days ago via mobile

We enjoyed our stay as the hotel was clean but not stinky with synthetic scents that hotels so commonly use now. It was well kept except the bathroom door that locked my daughter inside ( consider not locking as they may disengage- although staff was...More

Thank sepforsythe
Reviewed 1 week ago

We stayed one night at this hotel as part of a touring holiday in 2017, and as we liked Carcassonne so much we decided to spend two nights of our holiday this year, one of which was our 25th wedding anniversary. We were happy with...More

1  Thank Maria646
Reviewed 1 week ago via mobile

Arrived to find room not ready although we arrived 3 hours after check in. Told it would be a 40 min wait went back after 40 mins to be told it would be another 30 mins. A temp room or complimentary drink would have been...More

Thank GlennBoston_MA
Reviewed 2 weeks ago

The Hotel is well situated 5 minutes walk from the Old City. Our room was clean, well furnished and the bathroom was well stocked. Reception and departure efficient. Dinner was overpriced and the food was of poor quality; raw duck and frozen vegetables. Breakfast was...More

Thank ericdelondre
Reviewed 2 weeks ago via mobile

Grumpy wait staff at breakfast and key locks to room doors did not work on 4 different occasions. Not sure it is worthy of 4 stars. Also, no cappuccino at breakfast. Are you kidding me....On the other hand, the location is excellent and beds were...More

Thank DeltaMilesRule
View more reviews
About
Amenities
Top amenities
Restaurant
Free Parking
Room Service
Pool
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Pets Allowed ( Dog / Pet Friendly )
Room Service
Wheelchair Access
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Room amenities
Air Conditioning
Things to do
Restaurant
Pool
Bar/Lounge
Outdoor pool
Details
Price range
US$135 - US$254 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Carcassonne Center
#6 Romantic Hotel in Carcassonne Center
#7 Luxury Hotel in Carcassonne Center
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$135 - US$254 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Carcassonne Center
#6 Romantic Hotel in Carcassonne Center
#7 Luxury Hotel in Carcassonne Center
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (376)
Room & Suite (195)
Dining (59)
Pool & Beach (29)
Questions & Answers
Ask a question
Ian E
January 31, 2018|
AnswerShow all 6 answers
Response from Jane k | Reviewed this property |
HI, we arrived by coach as we were on a tour. Sorry I can’t answer your question. But you will totally love the area!
1
Vote
Inchconnachan
November 27, 2016|
AnswerShow all 11 answers
Response from jthain58 | Reviewed this property |
Please accept my sincere apologies for not answering the question that you posed so long ago. We had the bereavement of a close family member and many things have sadly been neglected for a considerable period of time. I... More
0
Votes
Shacjs
May 22, 2016|
AnswerShow all 3 answers
Response from Alain D | Property representative |
Hello there, The train station is 10 minutes driving by car.
1
Vote
Google Translation
Room Tips
"The best views are from rooms facing La Cite."
Read review
"As for upper floor room so yu can sleep with open windows for fresh air."
Read review
"garden view is very nice"
Read review
"Try Second flor with City view"
Read review
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