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Mercure Carcassonne Porte de la Cite

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1,353 Reviews from our TripAdvisor Community

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Showing 520: English reviews
Brisbane, Australia
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 days ago NEW via mobile

If you're looking for the best hotel to visit the medieval city of Carcassonne from then this is it. Situated right beside the main entrance to "la cite", it's an easy walk in. Nice, clean and tidy rooms with all the modern comforts you'd expect. Another big bonus we found was the ample secure parking at the hotel. (And this... More 

Thank SGB81
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 2 weeks ago

We stayed for one night as part of a group coach tour. We wished that we could have stayed longer - this hotel's character, architecture and surroundings were a welcome change from the usual budget hotels that our group stayed in prior to arriving in Carcassonne. To our disappointment, we weren't there long enough to try out the pool. The... More 

Thank Arlene D
London, United Kingdom
Level Contributor
218 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 3 weeks ago

Typical small French rooms but quite adequate and a good bathroom with shower and bath and reasonable hanging room but clothes. Breakfast was very good with a good choice of food and fresh orange juice. We didn't eat in the restaurant but fellow travellers reported the food as good even if the service when busy was slow.

Thank CJT007
Canterbury, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 4 weeks ago via mobile

We were offered the Mercure Carcassonne Porte de la Cite as an option for our holiday package.Location is excellent,only a 5 minute walk to the main gate.The rooms are on the small side but were clean and clean towels every day for our 5 day stay.Very little room for storage of your clothes.Drink making facilties provided.Free WiFi available. Staff pleasant... More 

Thank papabear1946
Alain D, Responsable relations clients at Mercure Carcassonne Porte de la Cite, responded to this review

Dear papabear1946 Thank you for the letting us a review of our hotel! We are glad that you enjoyed your stay. Just have to know for a next time that we have Superior room (around 30 square meters) in our hotel and i will be sure that this kind of room will respond exactly at what you expect for (more... More 

Level Contributor
7 reviews
7 hotel reviews
Reviewed 5 weeks ago

The location is not easy to find without GPS but on there we appreciated the location near the old city of Carcassonne near by. The only probleme is to carry your luggage to the room. The parking is very handy.

Review collected in partnership with Accorhotels.com

Thank Michel D
Greater London, United Kingdom
Level Contributor
43 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 5 weeks ago via mobile

This is our second stop, biking from Toulouse. Just in front of the city fortifications, it was few minutes walking from the old city. So, the location is perfect, The welcome is good, they will give you a spot for your bikes( unfortunately not locked). The rooms are very confortables. They have good resto and nice terrace outside when sun... More 

Thank francois v
Weston-super-Mare, United Kingdom
Level Contributor
57 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 26 October 2016

We didn't stay at the hotel, but went there for a meal, organised by our Newmarket tour rep. (Could he be 'rewarded' for bringing 20+ unsuspecting customers? Surely not??) Service was slow even at 10 p,m. on a Sunday. A set 3 course meal for E22 sounded OK. But my steak was tough and chewy, and soooooooo rare a good... More 

Thank Trevor D
Barcelona, Spain
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 October 2016

We were traveling with 3 kids and a dog and booked 2 superior rooms. perfect. Roomy, ground floor by the pool so easy to go in and out with the kids and dog. Good breakfast. Off season very reasonably priced. Staff very nice and helpful with things to do as well.

Review collected in partnership with Accorhotels.com

Thank 946jillk
Virginia Beach, Virginia
Level Contributor
252 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
Reviewed 24 October 2016

Hotel is within walking distance to the gate of Carcassonne fortress. We loved our room overlooking the pool and courtyard. The doors opened up to a nice balcony. we had a wonderful dinner in the dining room of local Cassoulet. The fortress is so picturesque and nice to walk around in the evening and early morning before the crowds arrive.

1 Thank Norma M

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  • Restaurant
  • Free Parking
  • Room Service
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
5 minutes walk from the medieval quarter and 10 minutes from the Canal du Midi and the lower city, you will find the Mercure Carcassonne tucked away in a leafy corner. The hotel features a restaurant, a garden, a bar with a fireplace, 56 rooms (including6 smoking rooms) and 3 meeting rooms. Free private secure car park. Whether for a business trip, a holiday or a conference, our hotel is a wonderful place to stay. Swimming pool closed for the 2008 season. ... more   less 

Additional Information about Mercure Carcassonne Porte de la Cite

Address: 18 rue Camille Saint Saens, 11000 Carcassonne, France
Region: France > Occitanie > Aude > Carcassonne
Price Range: $131 - $182 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Carcassonne Porte de la Cite 4*
Number of rooms: 80
Reservation Options:
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Also Known As:
Mercure Carcassonne Porte De La Cite Hotel Carcassonne
Hotel Style:
#1 Family Hotel in Carcassonne
#5 Luxury Hotel in Carcassonne
#6 Romantic Hotel in Carcassonne
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Carcassonne Porte de la Cite staff and other travellers.
9 questions
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Questions? Get answers from Mercure Carcassonne Porte de la Cite staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All seemed acceptable”
 of 5 bubbles majorcolinr, 20 Oct 2016 | Read review
“Prestige rooms have free minibar and other advantages, probably not worth paying extra”
 of 5 bubbles Wrightreverend, 20 Oct 2016 | Read review
“Don't go for basic standard rooms, uncomfortably small and basic.”
 of 5 bubbles Pawsforthought5, 1 Oct 2016 | Read review
“Ask for room facing la Cite”
 of 5 bubbles Maharg2013, 29 Sep 2016 | Read review
“Can't think of anything”
 of 5 bubbles jthain58, 29 Sep 2016 | Read review
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