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Best Western Hotel Le Donjon

1,457 reviews
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Traveller (633)
Room & Suite (247)
Dining (36)
Overview
  • Excellent38%
  • Very good46%
  • Average12%
  • Poor3%
  • Terrible1%
Travellers talk about
“main building”(88 reviews)
“within the walls”(72 reviews)
“car park”(84 reviews)
Free Wifi
Parking
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Free Shuttle or Taxi Services
Suites
4.0 Star Hotel
All hotel details
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Reviews (1,457)Write a Review
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Show reviews that mention
All reviewsmain buildingwithin the wallscar parkold cityyour luggagesmall vaninside the city wallsnarrow streetshotel staffdeluxe roomcassouletlovely hotelgarden roomparking areaamazing locationlovely gardenfree parking
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1 - 5 of 855 reviews
Reviewed 4 days ago

While there are many good choices to stay outside the walls, there are only 2 hotels within the walls, and, if the more elegant de la cite doesn't fit the budget, the Best Western le Don Jon is atmospheric, clean and comfortable on a smaller...More

Thank Royce G
Reviewed 1 week ago via mobile

This is the third time I have stayed here in the last twenty years. The lobby is nicely decorated and we were greeted warmly by the staff. My husband and I are in Room 5 on the second floor of the main hotel. The room...More

Thank Cathy C
Reviewed 20 December 2017

The room was tiny and cold. My pillow was lumpy. The bed was hard. But this hotel is right in the middle of the medieval city of Carcassone which is awesome! This hotel is all about location. It is fun to walk around the town....More

2  Thank axwtravels
Reviewed 6 December 2017 via mobile

Great hotel in the middle of this beautiful setting. Excellent service and an upgrade to a family room in the Courtyard. While their restaurant is not in the building it is immediately next door. Breakfast is available in the hotel. It is a very atmospheric...More

Thank davidmccarthy123
Reviewed 20 November 2017 via mobile

Stayed here in November. We were greeted by an extremely friendly and helpful member of staff behind the reception desk, unfortunately I can’t remember his name, but he’s the template in how everyone should be dealt with at a hotel reception desk. The hotel building...More

1  Thank Kevin B
Response from Bénédicte C, Front Office Manager at Best Western Hotel Le DonjonResponded 24 November 2017

Dear Kevin B, Thank you for having taken the time to write a review of our hotel. I am really glad to know that you had a very pleasant and memorable stay with us and we thank you for having chosen our hotel. Your comments...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Restaurant
Bar/Lounge
Hotel Amenities
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Multilingual Staff
Conference Facilities
Banquet Room
Breakfast Available
Room amenities
Minibar
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$119 - US$216 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Romantic Hotel in Carcassonne Center
#3 Luxury Hotel in Carcassonne Center
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$119 - US$216 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Romantic Hotel in Carcassonne Center
#3 Luxury Hotel in Carcassonne Center
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (633)
Room & Suite (247)
Dining (36)
Pool & Beach (1)
Family and Play Areas (6)
Questions & Answers
Ask a question
patlangdon
28 March 2017|
AnswerShow all 4 answers
Response from Sue A | Reviewed this property |
I don't know their cancellation policy, but I wouldn't wait, just call them directly.
1
Vote
Colleen M
24 January 2017|
AnswerShow all 6 answers
Response from CammerT | Reviewed this property |
You can message them directly on their website. They will email you back.
1
Vote
Weelancashireladdie
7 December 2016|
AnswerShow all 6 answers
Response from travelbug3Melbourne | Reviewed this property |
Yes! And it's not expensive. They drive alongside you there and then ferry you back to hotel. It is a gated carpark. A great service offered. You're best to book just in case.
1
Vote
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Room Tips
"Again, for a fuller more memorable time, stay inside the walls and any le Donjon room is more than..."
Read review
"The annex at the back is very private, faces the garden and has rooms with a little patio."
Read review
"If you have mobility issues, be sure to ask for a room on the ground floor or accessible by the elevator."
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"Historically, the rooms within the main building have atmosphere and are central to facilities such as bar..."
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