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BEST WESTERN Hotel le Donjon

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1,271 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Hotel le Donjon
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Showing 776: English reviews
London, United Kingdom
Reviewed 20 May 2013

We stayed just one night but were very impressed with the comfort, friendliness and efficiency of this hotel. You park just outside the walls of the cite and a small minibus will take you and your luggage to your hotel. A tip - if the weather is nice, let the van take your luggage but walk to the hotel, it's...

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Helpful?
Thank KG4NG
BW_hotel_donjon, Manager at BEST WESTERN Hotel le Donjon, responded to this review

Dear Customer, Thank you very much for you so nice comments about your stay in our hotel. Giving entire staisfaction to our customers is the best greetings we can get. We look forward seeing you soon in carcassonne at hotel Le Donjon Best Regards, Hermine Pujol

Gencay, France
Reviewed 16 May 2013

We had just 1 night, but have stayed here before - we enjoyed it so much last time so we came back. What makes this hotel special is the fact you're inside the old city and this is what you're basically paying for. The rooms are a little on the small side, but it's in an old building so its...

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Thank MalR372
Hove, United Kingdom
Reviewed 16 May 2013

We stayed four nights in this hotel. There are three different buildings and our room was in the Comte Roger building across the street from the main building and reception. The room was small and lacked the character that you might be looking for in a building inside la cité. Nevertheless it was comfortable and clean (we were not in...

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Thank JohnandTuula
Aventura
Reviewed 12 May 2013

The hotel is IN the castle. You have to leave your car in the free area outside and a mini mini van will pick you up. Otherwise it is impossible to walk around with big luggage.. All narrow pedestrian alleys. The setting beautiful, the attention superb, the rooms small, lack of character, but again you are IN the castle. At...

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Thank Alfonso S
oxford
Reviewed 8 May 2013

Staying within the walls of La Cite is quite an experience. When all the crowds have gone you really feel that you are living in a castle. The hotel is lovely, very atmospheric and comfortable. The annexe rooms lack character but this is more than made up for by the fact that they are set around a lovely garden, which...

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Thank penelopeOxford
Reviewed 7 May 2013

What a great location for exploring the walled city of Carcassonne. Free carparking and picked up and taken to the hotel .What a wonderful, if a little hair raising, going through the narrow streets in small van that picked us up.Staff at the reception where wonderfully helpful. The only disappointing thing was that our bedroom was in an annex and...

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Helpful?
Thank Vauxhall69
BW_hotel_donjon, Propriétaire at BEST WESTERN Hotel le Donjon, responded to this review

Dear Customer, I thank you a lot for sharing with us your feeling about your stay in our Hotel. Comments from our clients are one of the best means for us to improve our service and to increase guest satisfaction. I have noted your comment about the room and will take it in account. Thank you also for mentioning the...

Cockermouth, United Kingdom
Reviewed 5 May 2013

On arrival the reception staff couldn't do more to help, they were completely charming, helpful and very professional but in a relaxed manor. Whilst the room was not large it was really comfortable and well maintained by the housekeeping. Breakfast in the 'breakfast room' was everything you could ask for even as late as 10.30 am..... Again at the front...

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Thank Peter M
Beccles, United Kingdom
Reviewed 4 May 2013

We were touring round France with friends from the USA, and wanted them to experience being in the heart of the old city. We chose the Best Western Le Donjon, and were not disappointed as the welcome on arrival at Reception was warm and efficient. The arrangements for arrival are interesting: vehicles are sensibly prohibited from the old city during...

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1Thank TheNorfolkBroad
Nahant, Massachusetts
Reviewed 4 May 2013

We parked outside the very impressive city walls, a cheerful fellow picked us up, charming city, great lobby, a polite and smiling desk clerk (Oscar). But the room was a little small…and there was not one single drawer for storage. The heat was controlled from the desk! While I understand that heat can be problem in shoulder seasons and that...

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Thank NortheastJim
BW_hotel_donjon, Propriétaire at BEST WESTERN Hotel le Donjon, responded to this review

Dear Sir, Thank you for taking the time to let me know about the different aspects of your stay with us, which I read with much attention. Comments from our clients are one of the best means for us to improve our service and to increase guest satisfaction. The very changeable weather in the last few days made us decide...

Lincolnshire
Reviewed 2 May 2013

We stayed as part of a birthday treat weekend and as we were there for three nights we were upgraded to a suite which was a lovely surprise. This was a beautiful hotel set in the old cite and our rooms were fabulous. The hotel staff were extremely friendly and helpful and the hotel and our rooms were spotless. The...

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Helpful?
Thank cretansunset

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Concierge
  • Multilingual Staff
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
3 star hotel in the heart of the medieval citadel of Carcassonne. ... more   less 

Additional Information about BEST WESTERN Hotel le Donjon

Address: 2 rue du Comte Roger | Cite Medievale, 11000 Carcassonne, France
Region: France > Occitanie > Aude > Carcassonne
Price Range: $130 - $220 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN Hotel le Donjon 4*
Number of rooms: 62
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Also Known As:
Best Western Hotel Carcassonne
Best Western Carcassonne
Carcassonne Best Western
Hotel Style:
#3 Romantic Hotel in Carcassonne
#3 Luxury Hotel in Carcassonne
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Hotel le Donjon staff and other travellers.
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Questions? Get answers from BEST WESTERN Hotel le Donjon staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Quiet, large room on the 2nd floor.”
 of 5 bubbles 748suea, 15 Nov 2016 | Read review
“At the back - quieter”
 of 5 bubbles LeylandAtlantean, 14 Nov 2016 | Read review
“Some open into a courtyard if you go in summer”
 of 5 bubbles MandyC942, 6 Nov 2016 | Read review
“If you want a courtyard room, make sure it is one with windows, otherwise I am guessing the rooms within the hotel are better, overall.”
 of 5 bubbles Lady-of-Chalet, 1 Nov 2016 | Read review
“Make sure to book your stay in the main building.”
  • View from room
 of 5 bubbles baciami, 30 Oct 2016 | Read review
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