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Crowne Plaza Toulouse

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#17 of 129 Hotels in Toulouse
Certificate of Excellence
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Crowne Plaza Toulouse
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844 Reviews from our TripAdvisor Community

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Showing 412: English reviews
New England
Reviewed 10 September 2014

Excellent hotel located in Toulouse's historic center. There are a few things you need to know about the rooms. The first room I was given on the 6th floor was dark and depressing: it is a historic building, there may be rules about changing the size of windows. I was given another room, much lighter, on the 4th floor. The...

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Helpful?
Thank windinthewillows
TLSFR, Guest Relations Manager at Crowne Plaza Toulouse, responded to this review

Dear windinthewillows, We would like to thank you for sharing your review. We will pass your nice comments on to our team members. However, we are sorry you were not fully satisfied with your room luminosity. Our hotel is indeed classified as Historic Monument, a status that limits the structural changes that we would make. We have taken note of...

daytona beach
Reviewed 8 September 2014

I must admit, we chose this hotel because we were using points, but we discovered we couldn't have made a better choice. It is a very nice hotel and it is right across the street from the Place Du Capitole and convenient for walking around Toulouse. We had dinner twice at the hotel dining room and both nights it was...

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Helpful?
Thank ebknott
TLSFR, Guest Relations Manager at Crowne Plaza Toulouse, responded to this review

Dear ebknott, We are happy to hear you had an agreeable stay at our hotel. We will pass our kind comment on to the restaurant team. Moreover, we would like to inform you that we normally park our guests’ cars in a private area in front of the hotel. We only use the Capitole square car park when it is...

Ottawa, Ontario
Reviewed 4 September 2014

We will have been here a total of four nights. It is central and easy to get around. Great restaurants close by. Dont eat or get coffee in square..expensive. Beds are super comfy and linens high quality. Guest relations super helpful internet slow at times

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Helpful?
Thank vandenheja
TLSFR, Guest Relations Manager at Crowne Plaza Toulouse, responded to this review

Dear vandenheja, We are delighted to read that you had a pleasant stay at our hotel. We are glad you appreciated the comfort of our beds, as well as the attentiveness of our Guest relations staff. We would like to apologize for the slow internet connection. We were indeed made aware of a temporary technical problem, and we assure you...

London, United Kingdom
Reviewed 1 September 2014

Been traveling to Toulouse frequently for business but never really got a good nights rest - besides the central location this hotel is great value - I recommend any business visitors to book this instead of any others... don't book this hotel for the view...there isn't one

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Helpful?
Thank vanderZijl
TLSFR, Guest Relations Manager at Crowne Plaza Toulouse, responded to this review

Dear VanderZijl, Thank you for giving us your impressions on our hotel. We are pleased to see that you enjoyed our central location and the comfort of our rooms. We would also like to inform you that we have rooms with a very nice view on the Capitole Square or on our outdoor patio. We are looking forward to welcoming...

Edinburgh, United Kingdom
Reviewed 30 August 2014

We wanted to be in the centre so did not pick up a hire car for our stay. On the main square with restaurants and bars. Ate breakfast out at a quarter of hotel price. We're given a smoking room but quickly changed. I thought smoking rooms we a thing of the past. Very warm duvets.

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Helpful?
Thank 4wheelsonmywagon
TLSFR, Guest Relations Manager at Crowne Plaza Toulouse, responded to this review

Dear 4wheelsonmywagon, Thank you for your comment. We are happy to read that you liked our central position in Toulouse, and that you had a nice stay with us. Please, accept our apologies for the mistake with the room category. We hope to have the pleasure of welcoming you back very soon.

Chepstow, United Kingdom
Reviewed 30 August 2014

A lovely hotel with very helpful staff. Bedrooms dreamy. Well equipped bathrooms. Lovely views over city. Good atmosphere. A pleasure to stay there. In immediate vicinity of city square. Do not bring the car into city if you can help it. Difficult to negotiate narrow streets. Everything is in walking distance for excellent bars, restaurants and sightseeing.

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Helpful?
Thank Douglas1953
TLSFR, Guest Relations Manager at Crowne Plaza Toulouse, responded to this review

Dear Douglas1953, Thank you for your remark. We are glad that you enjoyed your stay in Toulouse. Our reservation department will be happy to help you with booking your next stay.

Malaga, Spain
Reviewed 16 August 2014

I didn't want to give this place a lower rating because all of the staff were very nice, and they deserve credit for that. Otherwise, I have to wonder why this place gets 5 stars (and prices). While the double room we had was roomy enough, the decor is late 20th-century sterile,with a shower/bath that leaks all over the floor;...

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Helpful?
1Thank Senequita
TLSFR, Guest Relations Manager at Crowne Plaza Toulouse, responded to this review

Dear Senequita, Thank you for sharing your opinion on your stay at the Crowne Plaza Toulouse. We are sorry your stay was disappointing. We have taken your remarks into account in order to improve the quality of our services. We will pass your kind compliment on to our staff. We hope you will trust the Crowne Plaza Toulouse again in...

Preston UK
Reviewed 14 August 2014

Stayed here for one night on a bed and breakfast rate. The hotel is in a great location literally yards from the Place Du Capitole. Originally the first 5 star hotel in Toulouse, the reception staff are very welcoming and even though we arrived at about 11am our room was ready. We had a first floor room overlooking a courtyard...

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1Thank Ajb1207
TLSFR, Guest Relations Manager at Crowne Plaza Toulouse, responded to this review

Dear Ajb1207, Thank you very much for giving us your appreciation of our services. All our teams are glad to hear that you had such a nice experience with us. We will be happy to welcome you back for your next stay in Toulouse.

Reviewed 10 August 2014

The Crowne Plaza is located in a very strategic location within the Place du Capitole. That alone is a big plus. We arrived and were pleasantly surprised to get an upgrade. The room was very comfortable with two double beds, great airconditioning and a well-stocked bathroom. Wifi was fast and didn't require constant signing in. The bathroom had all the...

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Helpful?
1Thank Marie B S
TLSFR, Guest Relations Manager at Crowne Plaza Toulouse, responded to this review

Dear Marie BS, We would like to thank you for taking the time to give your feedback on our hotel. Our teams will be delighted to hear that you enjoyed the hotel’s location, the comfort and equipment of your room, and the quality of our services. Please, do not hesitate to contact our reservation department to book your next stay....

Berlin, Germany
Reviewed 2 August 2014

Don't ask the concierge to get you a taxi. They operate a scam for tourists driving through the narrow windy streets to add distance to your journey, I walked into the centre which took me 15 minutes (about 1.6km). The taxi organised by the concierge took a 5km return route costing 15 euro (should have been 6 or 7 euro).

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Helpful?
Thank Russ H
TLSFR, Guest Relations Manager at Crowne Plaza Toulouse, responded to this review

Dear Russ H, We would like to get back to you regarding your unfortunate experience with the taxi service. Our concierges always do their best do assist guests with taxis. However, there are many one-way streets in Toulouse, this explains why driving through the city centre takes longer in terms of distance than walking. We hope you enjoyed the rest...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Crowne Plaza Toulouse Hotel is situated 15 minutes from the International airport Blagnac, in the heart of the pink city, on one of the most beautiful square in Europe, the Capitole square.Our establishment is one of the prestigious of the town. From our hotel, you can visit the St Sernin Basilica, the Augustins museum, the entire monastery of the Jacobins or to make a getaway along the banks of the Garonne and the Canal du Midi.The Crowne Plaza Toulouse Hotel has 162 rooms which 113 non-smoking rooms, suites and executive rooms elegantly decorated with views on our Patios or on the Capitole square. Our musical bar-restaurant Live & Life Caffè invites you to a discovery on the best French traditional dishes. For those who are looking for a light cooking our summer restaurant, in the grand patio, proposes salads and provencal grills. Our 300 m Seminar Spaces equipped with a Wifi internet access that constitutes a ideal surrounding to organise all your events. ... more   less 

Additional Information about Crowne Plaza Toulouse

Address: 7 Place du Capitole, 31000, Toulouse, France
Region: France > Occitanie > Haute-Garonne > Toulouse > Saint Rome
Price Range: $157 - $306 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crowne Plaza Toulouse 5*
Number of rooms: 162
Reservation Options:
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Also Known As:
Crowne Plaza Toulouse Hotel Toulouse
Toulouse Crowne Plaza
Hotel Style:
#11 Luxury Hotel in Toulouse
#17 Business Hotel in Toulouse
#19 Family Hotel in Toulouse
#20 Romantic Hotel in Toulouse
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Toulouse staff and other travellers.
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Questions? Get answers from Crowne Plaza Toulouse staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“See if upgrade possible to have a room overlooking the Place du Cap”
 of 5 bubbles Clutz7777, 5 Jan 2017 | Read review
“Both stays have been in Superior Rooms on south side --- no complaints.”
 of 5 bubbles DubSkaTeuchter, 7 Nov 2016 | Read review
“It doesn't matter as there are no good views around the hotel. It's better to go out and explore Toulouse city!”
 of 5 bubbles DavidWoon, 29 Oct 2016 | Read review
“Room overlooking the Place.”
 of 5 bubbles tucsonbabe, 1 Oct 2016 | Read review
“The inner rooms have views over the inner courtyard below and other rooms windows.”
 of 5 bubbles AndyTA700, 22 Aug 2016 | Read review
5 of 5