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BEST WESTERN Grand Hotel Les Capitouls Toulouse

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109 Reviews from our TripAdvisor Community

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Showing 26: English reviews
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Pontyclun, United Kingdom
Reviewed yesterday NEW

Lovely hotel in the centre of Toulouse, easy walking distance from all major sights. Beautiful city ,fab bars and restaurants. Good breakfast @ hotel, staff were very helpful. Would definitely recommend this hotel

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Helpful?
Thank Alecia T
Galway, Ireland
Reviewed 4 weeks ago via mobile

Good value, great location and very friendly staff. Location is city centre and very close to all transport options. And equally importantly close to all the rugby pubs for post match festivities :-) Locals are Rugby mad and as friendly as you could want, wear you club gear an you will kit be short of someone to chat with.

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Helpful?
Thank Irish_Elec_Eng
Cédric F, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review

Dear Sir, I thank you very much for your comment and I hope to welcome you before the next match ! Cédric FRENEHARD General Manager

Kirkintilloch, United Kingdom
Reviewed 4 weeks ago

Whilst the location itself is pretty good, this hotel has zero atmosphere. There is nowhere really to relax in the lobby, or the "bar" (I loosely describe it as a bar - no-one used it for good reason it was awful) which doubles as the dining and breakfasting area. The room I had was in need of a refurb (cracked...

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Thank SuperOz
Cédric F, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review

Dear Sir, I understand you to be upset and I apologize for this. We have recently bought this hôtel and we've planned to refurbish it this year and everything will be terminated about march 2018. I hope to see you again next year ! Sincerely Yours. Cédric FRENEHARD Général Manager

Syracuse, Italy
Reviewed 4 December 2016 via mobile

Good Hotel on the whole in a good position but very very bad breakfast, at only 14,5€ per person!!! Low attitude to customer satisfaction of customer care (desk) people. I don't think to come back there...

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1Thank iiaeu
Cédric F, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review

Dear Sir, I'm very sorry for this bad experience. I hope to be better next time. Sincerely Yours. Cédric FRENEHARD General Manager

Reviewed 23 November 2016 via mobile

Nice and clean room (TV channels in French most of, wi fi, fridge,kettle with tea and coffee ; white towels, daily changed...), people friendly and helpful, breakfast good, hotel 15 min walk from town centre, shuttle bus station just in from of hotel; cross the street a cheap pub to eat, if you are not too" fancy "...."flunch" is the...

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Helpful?
1Thank Cristiana P
Cédric F, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review

Dear Costumer, I thank you very much for having given your opinion. Sincerely Yours. Cédric FRENEHARD General Manager

Reviewed 10 September 2016 via mobile

Walked in to a very impressive reception area staffed by friendly & helpful staff who all spoke good English. Our room faced inwards, so whilst we didn't have a view, it was very quiet with comfortable beds, nice bathroom including a good shower over the bath. Air conditioning worked well which was a relief as it was around 35 degrees...

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Helpful?
Thank Robbiebgg
Cédric F, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review

Dear Sir, I thank very very much !!! And When you come back, we'll be renovated ! Sincerely Yours. Cédric FRENEHARD General Manager

Doha, Ad Dawhah, Qatar
Reviewed 31 July 2016

Nicely located with just a short walk to old town. The rooms are a bit outdated and in need of an upgrade. However, every effort is made to provide for all your needs. Our room was in the front on the busy avenue, recommend you request a room in the back which should be quieter. An adequate buffet is available,...

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Helpful?
Thank YankeeinQatar
Cédric F, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review

Dear costumer, I thank you very much for your comment, and mostly about Sabrina that will be very happy to read it ! Concerning the car park, at the begining of september, costumers will be able to pay 20€ for 24h directly to the hotel, without going to the parking desk. My reception will give you an exit ticket so...

Reviewed 28 June 2016

In Toulouse for the football so just needed a central hotel for convenience . Very dated , shabby room . Ok to crash out after a long day traveling and going to the match . Not a place for a romantic holiday etc .

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Thank Bryn F
Cédric F, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review

Dear Sir, I thank you for your comment. You have to know that we expect renovation at the beginning of 2017. I hope to see you again after. Yours Faithfully. Cédric FRENEHARD General Manager

Usk, United Kingdom
Reviewed 20 June 2016 via mobile

One of the worst hotels I've ever stayed at. The bar closed at 11:40pm and they stop room service at 10pm. The front of house are very unfriendly. Breakfast is €14 per person. Cereal, some dry pastries, powdered scrambled egg and cold meats and fruit. That's it. Coffee from a click machine Very expensive. Never a 4*. It's a 2*...

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Helpful?
Thank FirTree111
Cédric F, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review

Dear costumer, I apologize for this bad experience, I hope to be better next time. Sincerely Yours. Cédric FRENEHARD General Manager

Los Angeles
Reviewed 8 June 2016 via mobile

This hotel is nicely located in Toulouse on the main boulevard. However, the windows do not provide much protection from street noise and the air conditioning system is very weak. Avoid rooms 103 or 203; they are very small with no drawers for organizing clothes out of a suitcase. The lobby breakfast was fine, and I appreciated the coffee machine...

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Thank HikerDave2
Cédric F, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review

I thank you very much for having given your opinion ! Have a nice day. Cédric FRENEHARD General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
Room types
  • Accessible rooms
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Laundry Service
  • Multilingual Staff
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
This hotel, installed in a former private home, resumes the spirit of Toulouse and is just off the Place du Capitole close the main subway station. ... more   less 

Additional Information about BEST WESTERN Grand Hotel Les Capitouls Toulouse

Address: 29 Allees Jean Jaures, 31000, Toulouse, France
Region: France > Occitanie > Haute-Garonne > Toulouse > Belfort
Price Range: $109 - $231 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN Grand Hotel Les Capitouls Toulouse 4*
Number of rooms: 55
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Also Known As:
Best Western Hotel Toulouse
Best Western Toulouse
Toulouse Best Western
Hotel Style:
#20 Business Hotel in Toulouse
#26 Luxury Hotel in Toulouse
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Grand Hotel Les Capitouls Toulouse staff and other travellers.
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Oakland, CA
9 months ago

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Questions? Get answers from BEST WESTERN Grand Hotel Les Capitouls Toulouse staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stay with 4 other couples. All rooms were fine”
 of 5 bubbles aleciat2013, 23 Mar 2017 | Read review
“I doubt there is a good room in this hotel.”
 of 5 bubbles SuperOz, 19 Feb 2017 | Read review
“Ask for the back away from the street.”
 of 5 bubbles YankeeinQatar, 31 Jul 2016 | Read review
“The best views are on the side facing Allées Jean Jaurès, the higher floors.”
 of 5 bubbles JimB970, 14 Sep 2015 | Read review
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