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Hotel Novotel Aix en Provence Pont de L'arc Fenouilleres

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481 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Novotel Aix en Provence Pont de L'arc Fenouilleres
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Showing 71: English reviews
Mougins, France
Reviewed 15 October 2015

I recently stayed at the Novotel in Aix, arriving 09 Oct and departing 11' Oct. The hotel's reception staff were extremely accommodating. One gentleman in particular, went above and beyond. Fabien's "outward" approach made all the difference. I am a retired flight attendant with Air Canada, and customer care is of great importance to me. Fabien was more than accommodating....

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Helpful?
Thank Julie M
philippe G, General Manager at Hotel Novotel Aix en Provence Pont de L'arc Fenouilleres, responded to this review

Dear Julie, Thank you for taking the time to get back to us with such encouraging feed-back. Your satisfaction is our reward and I am very pleased to hear you got most of your stay at the Novotel Aix-en-Provence. As highlighted, our dedicated team, aims to make our guests Feel Welcome and go beyond expectations. We will be looking forward...

Redondo Beach, California
Reviewed 19 September 2015 via mobile

This Novotel hotel was centrally located, had great rooms and generous breakfast buffet ! This is a relatively new hotel and the decor was lovely, the staff were very helpful and courteous. I would highly recommend this hotel !

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Thank alyakush
philippe G, General Manager at Hotel Novotel Aix en Provence Pont de L'arc Fenouilleres, responded to this review

Dear Alyakush, Thank your for sharing your comments further to your stay at our hotel. We are very pleased your stay was smooth and enjoyable. Our team strives continuously to offer the best quality of services with a professional attitude and warm welcome. Thank you again for your loyalty and we will be looking forward to receiving you at Novotel...

Perth, Australia
Reviewed 9 September 2015

This hotel is right next to the freeway so not exactly scenic. There is an overpowering smell of air freshener when you enter the hotel which makes you think it is masking a much less pleasant smell. The whole hotel is very tired and in need of a facelift and new carpets etc. having said that the staff are very...

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Helpful?
Thank Eve H
philippe G, General Manager at Hotel Novotel Aix en Provence Pont de L'arc Fenouilleres, responded to this review

Dear Eve, Thank you for sharing your experience further to your stay at the Novotel Aix-en-Provence Pont de l’Arc. We are very keen on getting your feed-back which helps us improve quality of services. We are effectively located at the highway exit, which facilitate access to downtown and major sightseeing places. We deeply apologize that our air refreshner caused you...

Marsannay-la-Cote
Reviewed 2 September 2015 via mobile

An excellent base for exploring Provence. Staff at the hotel were extremely helpful, especially Carole and Hedi who were great in helping sourcing tickets and directions for Toulon v Racing Metro! The swimming pool is excllent and well maintained whilst the presence of a table tennis table and access to a running trail ensures that there is something for everyone....

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Helpful?
Thank Greg G
philippe G, General Manager at Hotel Novotel Aix en Provence Pont de L'arc Fenouilleres, responded to this review

Dear Greg, We are very greatfull about your encouraging comments further to your stay at the Novotel Aix En Provence Pont De L'arc Fenouillères. It is always a pleasure to receive such an enthousiastic feedback and we will share comments with our team who always strive to provide the best guest experience. Thank you again for sharing your feed-back and...

Cambridge, United Kingdom
Reviewed 9 August 2015

Excellent value for money for a short stay , swimming pool and gardens very good, perfect location to the motorway and access to the coast, the rooms could do with an upgrade but more than adequate for an overnight stop

Review collected in partnership with Accorhotels.com
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Thank Davidacf
philippe G, General Manager at Hotel Novotel Aix en Provence Pont de L'arc Fenouilleres, responded to this review

Dear David, We very much appreciate your comments regarding your stay at the Novotel Aix En Provence Pont De L'arc Fenouillères. It is always a pleasure to receive positive feedback. I will not hesitate to share your comments with our team. Our aim is to continuously improve the quality of our services. We look forward to receiving you soon, Sincerely,...

Bridge of Allan, United Kingdom
Reviewed 9 August 2015

We stayed at this hotel for two nights, mainly to enjoy the pool and the air conditioning. Pros: pool was nice and refreshing - if a bit busy at times breakfast was good dinner both evenings was either a hot (bbq) buffet or a cold buffet - food was tasty room was clean and had a nice view of the...

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Thank ukdawg
kelowna
Reviewed 6 August 2015 via mobile

Loved this beautiful oasis hotel resort with gardens and beauty around the hotel pool, patio and restaurant. We loved our overnight stay passing through Aix-en province. Excellent helpful staff, nice buffet breakfast included, free parking and wifi with something for the whole family to just relax and enjoy your vacation. Enjoyed a very nice dinner on the patio as well...

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Thank webb
philippe G, Directeur général at Hotel Novotel Aix en Provence Pont de L'arc Fenouilleres, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Aix En Provence Pont De L'arc Fenouillères. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve...

Reviewed 17 July 2015

We have stayed here many times and love the relaxed atmosphere. As it is a business hotel it is quiet with few children. Staff excellent. Pool area lovely. Breakfast on terrace wonderful. Wine very good value. Food - could do with some better vegetarian dishes but very enjoyable. We will be back in September for our 25th wedding anniversary.

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Thank stephen a
philippe G, Directeur général at Hotel Novotel Aix en Provence Pont de L'arc Fenouilleres, responded to this review

Dear Sir and Madam, We thank you for having announced us your experience in our hotel and for your very positive comments. We are delighted that your stay passes well. It is with great pleasure that we shall welcome you again in September. Best regards, Philippe GIUDICI Manager

Edinburgh, United Kingdom
Reviewed 13 July 2015

Having stayed at various Novotels in France and UK, we know what to expect - but this hotel was special. Arriving for 3 nights in a hot late June, our room was up to usual standard, but with a wonderful view of swimming pool and Cezanne's mountain. The public areas and grounds were very welcoming, as were the exceptionally helpful...

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Thank HSK70
philippe G, Directeur général at Hotel Novotel Aix en Provence Pont de L'arc Fenouilleres, responded to this review

Dear Sir and Madam, We thank you for having announced us your experience(experiment) in our hotel and for your very positive comments. We are delighted that your stay passes well. We hope to have the pleasure to welcome you again during a next stay in Provence. Best regards, Philippe GIUDICI Manager

Inverloch, Australia
Reviewed 29 June 2015

Due to an unforeseen change in travel plans, we arrived at the hotel late evening without a booking on the off chance in securing a reservation at any of the Accor properties in Aix. Well, every effort was made at reception to accommodate our request. After a brief search we were successful in securing one nights accommodation at the Novotel....

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Helpful?
Thank Joe B
philippe G, Directeur général at Hotel Novotel Aix en Provence Pont de L'arc Fenouilleres, responded to this review

Dear guest, We thank you for your comments further to your stay to our Hotel. It is with great pleasure that we receive your compliments. So, we shall not miss to share your appreciations with all our team. Your satisfaction is the most beautiful reward for our staff who works day after day to offer you an irreproachable service. Looking...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Golf Course
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Business Centre with Internet Access
Official Description (provided by the hotel)
The Novotel Aix Pont de l'Arc is just 5 minutes' drive from the center of Aix en Provence, with the TGV train station and Marseille Provence airport within easy reach. The hotel has 80 rooms and a seminar center opening onto the garden, making it ideal for both business travel and visits to Provence with family or friends. Enjoy the pool and shaded terrace surrounded by a Provençal-style garden and fountains. Free private car park. ... more   less 

Additional Information about Hotel Novotel Aix en Provence Pont de L'arc Fenouilleres

Address: avenue Arc de Meyran, 13100, Aix-en-Provence, France
Region: France > Provence-Alpes-Cote d'Azur > Bouches-du-Rhone > Aix-en-Provence
Price Range: $109 - $204 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Novotel Aix en Provence Pont de L'arc Fenouilleres 4*
Number of rooms: 80
Reservation Options:
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Hotel Style:
#14 Luxury Hotel in Aix-en-Provence
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Questions & Answers

Questions? Get answers from Hotel Novotel Aix en Provence Pont de L'arc Fenouilleres staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room overlooking the garden and hotel”
juliem152, 15 Oct 2015 | Read review
“MKe sure you get a room as far from the freeway as possible.”
621eveh, 9 Sep 2015 | Read review
“View of the pool was nice”
ukdawg, 9 Aug 2015 | Read review
“Get a room at the back with that view of the mountain!”
HSK70, 13 Jul 2015 | Read review
“Reserve a room overlooking the pool.”
reagrove, 1 Jan 2015 | Read review
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