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The worst place ever, the worst experience in my life!!!
I arrived at the place at 21:30 pm and I got my room at 0:30 pm next day!!!! None at the reception desk, no indications about how to get the room!!! Once finally got the...More
Thank Verónica G
Management response:Responded September 5, 2017
We are very sorry for the inconvenience you have experienced in getting your room key. Reception schedules are listed on the websites. There is a telephone number for late arrivals.
Normally the person you had on the phone to retrieve your envelope was...More
I booked this apartment type of hotel mainly because of the location. I took my boys there for a French lesson camp. Which is only few minutes drive away.
The carpet is dirty, you have to buy own toilet paper, swimming pool is small and...More
Thank Jun Y
Management response:Responded August 25, 2017
we thank you for your comment. A study is under way regarding our carpets. For the swimming pool, it is checked every day by a qualified agency and our results of controls are good.
We hope that these incidents will not have affected...More
This place is terrible. I'm staying here for one month and I wish I read the Tripadvisor reviews before I booked.
The staff at the reception is doing their best to make things work, but unfortunately they are the only ones.
The place is dirty...More
Management response:Responded August 17, 2017
We are sorry for all the inconvenience you have suffered. It is a multitude of inconveniences that happened to you. We found ourselves in a light bulb, which is why we could not pass. For the household, it was not normal that the...More
This can be a really good value place to stay, I use it frequently. The staff are now much nicer and helpful but the general condition of some of the apartments is appalling.
No TV remote (so no TV) air con didn't work in the...More
Management response:Responded July 17, 2017
We regret that you have not found the level of comfort expected by coming to our residence but know that we strive day after day to improve our services and our products in a quality of service approach.
A study is underway to replace...More
Was a bit nervous about staying here due to some poor reviews. However we were in a group an the hotel was booked by a friend. Pleasantly surprised by the hotel which was clean and provides a good base for travelling around the south of...More