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Holiday Inn Express Marseille-Saint Charles

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Holiday Inn Express Marseille-Saint Charles
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742 Reviews from our TripAdvisor Community

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Showing 350: English reviews
Westwood Lassen County, California
Reviewed 2 weeks ago

We arrived on train after many hours traveling and were happy to find this hotel.A very nice place to stay. We were happy to see a modern, clean hotel, and a very friendly staff. The hotel is only a few yards from the train station and is very convenient. The desk manager was extremely helpful, even though we had arrived...

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Thank James E
Boise, Idaho
Reviewed 3 weeks ago

Desk staff was pleasant and English speaking. However, I had emailed the hotel to try and find out how to get there from the airport and didn't get much of an answer - they said there was a shuttle but not where or how to catch it. It turns out, there is not a hotel shuttle. There is a bus...

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Thank DAEsmae
Jean-Pierre B, Regional Director Of Sales and Marketing at Holiday Inn Express Marseille-Saint Charles, responded to this review

Dear Daesmae, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience....

Reviewed 4 weeks ago

The manager on Duty managed our reservation, we booked on the day,( he was very efficient) as we were traveling from Sete and made our booking while driving.There is parking available at the hotel, the rooms are clean, neat and the bed is comfortable. The breakfast was very nicely presented and was of good quality. The staff at reception are...

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Thank sessni g
Washington DC, District of Columbia
Reviewed 31 October 2016 via mobile

I arrived late from Paris and booked at the HI Express directly across from the station. The hotel is modern and it took two minutes to check in. I was given a nice room with harbor view which was beautiful at night and during the day. The breakfast area is very nice and breakfast was good. There are few restaurants...

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1Thank AVM2016
Reviewed 25 October 2016

When booking a room at an internationally known hotel brand in a cosmopolitan city in a western developed country that advertises wi-fi access in all rooms, can one expect to be able to connect to the internet? Not here. We spent three fruitless days trying, not being able to send or receive a single e-mail on phones, tablets or lap-top....

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Thank M D B
Jean-Pierre B, Regional Sales and Marketing Director at Holiday Inn Express Marseille-Saint Charles, responded to this review

Dear M D B, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our IT Team and make the necessary changes. We hope you choose to stay with us again, so we can show you our...

Sault Ste. Marie, Canada
Reviewed 18 October 2016

This hotel was perfect for the last two nights in France, prior to returning overseas. It was close to the port and old town and right across from the train station. The staff was terrific and we enjoyed socializing in the bar area and on the terrace. The breakfast buffet was terrific having much more than a continental breakfast.

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Thank 99runner
Colchester, United Kingdom
Reviewed 17 October 2016

As others have said, this hotel is super convenient for the station literally just across the road. The reception staff were pleasant, helpful...and speak very good English We had one of the rooms with a terrace - and a lovely view across the city toward Notre Dame and, in the distance, the sea ( a shame the gardens and vine...

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Thank Alan M
boise, id
Reviewed 7 October 2016

Small rooms but fine for just one night. Very convenient located to make train connections. The breakfast buffet was good with lots of variety. Staff is friendly and helpful. There is a storage room for luggage.

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Thank doris n
IHGService, Guest Relations Manager at Holiday Inn Express Marseille-Saint Charles, responded to this review

Dear doris n, Thank you for your recent stay and for taking the time to write a review. While we are pleased to read that you liked our location to be very convenient, staff friendly and helpful and breakfast buffet to having lots of variety it is regrettable that the size of the room is a letdown. It is not...

United Kingdom
Reviewed 4 October 2016

I had some of my things stolen from my suitcase, which was quite annoying as I had spent quite a bit to get some of the items. I reported it to the manager who promised to investigate but nothing since. Do not trust the house keeping staff.

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Thank noma0707
Frédéric R, Director of Sales at Holiday Inn Express Marseille-Saint Charles, responded to this review

Dear noma0707, Thank you for taking the time to post a review of our property. Please accept our deepest apologies for the issues you had encountered especially in your room. Your comments are being shared with the General Manager who sent you a message . Our message is returned back as undeliverable , could you contact her directly on: contact@hiemarseille.com....

Caulfield, Australia
Reviewed 27 September 2016

A very comfortable hotel 100m from the Station. The rooms were large, very clean with all the amenities you want. The front desk staff were very pleasant, spoke English and were happy to help. It was a pleasant 25 minute stroll to the Port. We stayed for 2 nights and would stay again if we're back in Marseille.

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Thank 1966saints
Frédéric R, Director of Sales at Holiday Inn Express Marseille-Saint Charles, responded to this review

Dear 1966saints Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Frédéric Renard Sales manager

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Amenities

Highlights
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Dry Cleaning
  • Business Centre with Internet Access

Additional Information about Holiday Inn Express Marseille-Saint Charles

Address: 15 boulevard Maurice Bourdet, 13001 Marseille, France
Region: France > Provence > Bouches-du-Rhone > Marseille
Price Range: $96 - $164 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Marseille-Saint Charles 3*
Number of rooms: 120
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Also Known As:
Holiday Inn Express Marseille-Saint Charles Hotel Marseille
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Marseille-Saint Charles staff and other travellers.
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Questions? Get answers from Holiday Inn Express Marseille-Saint Charles staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you sleep with your window's open, get a room at the back of the hotel. The street is noisy most of the night.”
 of 5 bubbles 99runner, 18 Oct 2016 | Read review
“The terrace room views are lovely and there's a lot of space to sunbathe or enjoy an impromptu drink or snack.”
 of 5 bubbles 397AlanM, 17 Oct 2016 | Read review
“Panoramic view rooms definitely worth paying extra for”
 of 5 bubbles sunsearcher55, 25 Sep 2016 | Read review
“hihger floors are more quiet - some rooms have really nice view”
 of 5 bubbles JoannaKrakow, 31 Aug 2016 | Read review
“book hotel and pay on arrival after having discussion with hotel staff rather than booking and paying in advance wherever possible”
 of 5 bubbles BishwaPudasaini, 14 Aug 2016 | Read review
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