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Mercure Marseille Centre Prado Hotel Velodrome

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Mercure Marseille Centre Prado Hotel Velodrome
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305 Reviews from our TripAdvisor Community

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Showing 34: English reviews
Greater Manchester, United Kingdom
Reviewed 3 weeks ago

Although I would not normally call this a four star hotel, contrary to other reviews, we found it clean, not smelly. Our room was fairly basic for 4 stars and a little tired but very clean and adequately furnished. The lady came in daily and did a good job of cleaning the room and replenished the coffee etc. The included...

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Thank Nicky L
San Francisco
Reviewed 30 June 2016 via mobile

This hotel is one of the worst I have ever stayed in. If I could give 0.5 or even 0 stars I wouldn't hesitate. Complete dump. Upon entering the room you are "welcomed" by a nasty, rotten smell coming either from the pipes in the bathroom or from the AC unit. Or possibly from both. It is difficult to figure...

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Thank LW23
Coralie_ASDOURIAN, Directeur général at Mercure Marseille Centre Prado Hotel Velodrome, responded to this review

Dear , Thank you for taking the time to tell us about your experience at the Hôtel Mercure Marseille Centre Prado Vélodrome. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us....

Melbourne
Reviewed 7 June 2016

Although not right in the heart of Marseille, this hotel was in a great area. Walking distance to the beach and very close to both the bus stop and Rond-Point du Prado metro station. The rooms were clean and spacious and the service was excellent.

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Helpful?
Thank bengodonnell
Coralie_ASDOURIAN, Directeur général at Mercure Marseille Centre Prado Hotel Velodrome, responded to this review

Dear, We very much appreciate your comments regarding your stay at the Hôtel Mercure Marseille Centre Prado Vélodrome. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of...

Precy Sur Oise, France
Reviewed 16 May 2016

We were staying at the Mercure because of its proximity to the Velodrome where we were attending a concert. The hotel was easy to find and had the basics we needed. The room and bathroom were clean. There is no way that this is a 4-star hotel though. It is an average 3-star hotel. I would stay there again, if...

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Helpful?
Thank hilandwil
Coralie_ASDOURIAN, Directeur général at Mercure Marseille Centre Prado Hotel Velodrome, responded to this review

Dear, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Marseille Centre Prado Vélodrome. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I appreciate your sharing your concerns, and it is our hope that you will give us the opportunity...

Merelbeke, Belgium
Reviewed 15 April 2016

parking is close, and not too expensive (15 euros per day). Watch out though, entrance is narrow. Staff is very friendly and helpful. The bar is ok, mainly thanks to the very friendly staff. The rooms (at least the one I was in, 402) are ok, though the aircon was not available yet. Temperature was a bit high late afternoon,...

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Helpful?
Thank Yves R
Coralie_ASDOURIAN, Directeur général at Mercure Marseille Centre Prado Hotel Velodrome, responded to this review

Dear Yves, I very much appreciate your comments regarding your stay at the Hôtel Mercure Marseille Centre Prado Vélodrome. It is always a pleasure to receive positive feedback. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of my staff as we strive to continuously improve the quality...

Warsaw, Poland
Reviewed 25 August 2015

The check in was really fine, as well as check out. I used to ovserve, sitting in the bar, that there is not much crowd at the front desk. It is pitty that there is a door between the rooms as you can hear what neighbours say. I had a room on an upper floor and it was nice as...

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Thank othergaa
Coralie_ASDOURIAN, Directeur général at Mercure Marseille Centre Prado Hotel Velodrome, responded to this review

Dear, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Marseille Centre Prado Vélodrome. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate...

Zurich, Switzerland
Reviewed 21 August 2015

Well, who gave them 4**** ? I saw many Accor 2** hotels better equipped, after renovation. Breakfast for 20 EUR and we got only cold food, no omelets, no scrambled eggs, no porridge. By the way when you have very early flight you can get breakfast for take away. I got 1 apple, 1 banana, small bottle of water and...

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1Thank Jacob O
Coralie_ASDOURIAN, Directeur général at Mercure Marseille Centre Prado Hotel Velodrome, responded to this review

Dear Jacob, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Marseille Centre Prado Vélodrome. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us....

Brussels
Reviewed 26 July 2015

We had issue with a booking that was cancelled and had to find an hotel at 1 am in Marseilles, we were nicely welcomed there and they offered a honest rate for the night. The room were very quiet and were cleaned. The parking is possible around the hotel for free. Convenient place.

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Thank yannteste
Coralie_ASDOURIAN, Directeur général at Mercure Marseille Centre Prado Hotel Velodrome, responded to this review

Dear I very much appreciate your comments regarding your stay at the Hôtel Mercure Marseille Centre Prado Vélodrome. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Coralie ASDOURIAN Genral Manager

Paris, France
Reviewed 27 May 2014

This Mercure hotel is 300 meters away from Stade Velodrome. It is also located connected to the wide Prado Avenue, less than 2 kms away from Prado beach. Walk to there is quite nice. The hotel itself is fair. Decoarion looks a bit old compared to the Mercure Centre, close to vieux port, but rooms are clean.

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2Thank DeniZinho
Coralie_ASDOURIAN, Directeur général at Mercure Marseille Centre Prado Hotel Velodrome, responded to this review

Dear customer Thank you to have taken time to share your opinion. I am delighted that the location brought you satisfaction. Indeed the other Mercury was renovated and thank you to underline the cleanliness of our rooms. I hope that i will have the pleasure to welcome you for your next stay in Marseille, Best regards Coralie Asdourian

Ireland
Reviewed 28 April 2014

This hotel is in a good location if you want to attend rugby matches in the Volodrome which is just around the corner. The reception staff were pleasant and efficient. My main reason for giving the hotel a poor rating is that it is advertised as four star but the facilities are not what I'd expect for a four star...

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Helpful?
Thank Taistil
Coralie_ASDOURIAN, Directeur général at Mercure Marseille Centre Prado Hotel Velodrome, responded to this review

Dear guest, Thank you for your feedback, i am sorry that the service did not meet your expectations, and i beg you to accept my sincerest apologies. I hope that i will have the pleasure to welcome you for your next stay in Marseille in order to insure you my best care. Kind regards Coralie ASDOURIAN

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Amenities

Highlights
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Multilingual Staff
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Hotel featuring 100 airconditioned and soundproofed rooms. Ideally located only 200m from the Parc Chanot Conference and Exhibition Centre and the Rond Point du Prado metro station, the hotel is also within walking distance of the Prado beachesand theVelodrome Stadium. Meal service is available in rooms or even on the terrace. Other features include meeting rooms, business centre and indoor public pay car park. ... more   less 

Additional Information about Mercure Marseille Centre Prado Hotel Velodrome

Address: 11 avenue de Mazargues, 13008 Marseille, France
Region: France > Provence > Bouches-du-Rhone > Marseille > Saint-Giniez
Price Range: $106 - $164 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Marseille Centre Prado Hotel Velodrome 4*
Number of rooms: 100
Reservation Options:
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Also Known As:
Mercure Marseille Prado Hotel Marseille
Accor Marseille Prado
Hotel Style:
#20 Luxury Hotel in Marseille
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Marseille Centre Prado Hotel Velodrome staff and other travellers.
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New Delhi, India
New Delhi, India

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Questions? Get answers from Mercure Marseille Centre Prado Hotel Velodrome staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask to not have common doors with another room”
 of 5 bubbles jacobo56, 21 Aug 2015 | Read review
“Ask for the ones not one the street”
 of 5 bubbles yannteste, 26 Jul 2015 | Read review
“Perhaps look for higher floors”
 of 5 bubbles FrequentBizTraveler1, 17 Jul 2013 | Read review
“try the pastry shop just around the corner from the hotel, its divine.”
 of 5 bubbles kreez21, 27 Feb 2013 | Read review
“All the rooms are pretty good I think ...”
 of 5 bubbles jchopty, 20 Aug 2012 | Read review
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