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Service in the hotel is top notch. everyone was good, front office, room service, housekeeping, service at the restaurant and most importantly the sweet valet guy who is also the shuttle driver to the town. He was very sweet and the best part of the...More
1 Thank adrah
Response from DIR_GENERALE, Directeur général at Hotel Le Vallon de Valrugues & SpaResponded 16 November 2017
Thank you for this nice comment.
We are thrilled to learn that your stay was a success
Thank you for your compliments regarding our teams, we will not fail to pass on your enchantment.
We look forward to welcoming you back to our...More
We loved the experience at this Hotel. Staff was really polite and professional, since the moment we stepped inl. They escorted us to our room and explained all the facilities.. We were celebrating our Honeymoon and they upgraded us to a nice suite with a...More
1 Thank John_LPZ
Response from DIR_GENERALE, Directeur général at Hotel Le Vallon de Valrugues & SpaResponded 30 October 2017
We thank you very much for this comment.
We are delighted to read that you enjoyed your stay as well as our restaurant.
We hope to welcome you to our establishment
Very beautiful hotel and grounds. Standard of spa excellent and the restaurant was outstanding. Lunch was very expensive €192 for 2 people, 2 courses and a glass of fizz each. Price for drinks and water generally was excessive notwithstanding it is a 5 star hotel....More
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Response from DIR_GENERALE, Directeur général at Hotel Le Vallon de Valrugues & SpaResponded 18 October 2017
Thank you for sharing this generous comment
We are thrilled to learn that the hotel has lived up to your expectations.
We would be happy to welcome you back to our hotel.
The pros: walking distance to Saint Remy, which is a charming village; easy parking; convenient location for day-tripping, staff is very friendly and tries hard, there was a lovely fruit basket each day. The cons: the facility is very tired--carpets are worn, elevator is so...More
Thank Carolyn A
Response from DIR_GENERALE, Directeur général at Hotel Le Vallon de Valrugues & SpaResponded 10 October 2017
Dear Carolyn A,
We are sorry to learn that the hotel is not up to your expectations.
The satisfaction of our customers is our priority.
We hope to see you again so that you can get a better idea of our establishment.
Let's start with the good. Quite room, nice size bed, bathrobes and slippers provided.
Unfortunately the bad is overwhelming. Broken showers in the SPA area, no attendant at the pool, no clean towels at the pool, large bin with used towels no bin with clean...More