We like the efficiency of this beautiful hotel and at the same time it’s informality. The rooms looking to the lake could be bigger but they are beautifully furnished and equipped. The staff are excellent at every level in this hotel. The Spa and fitness are fine for what we need at our age (76). The beds and bedding could do with renewal.
Our experience in restaurant La Table was of a deplorable quality, and the examples below only illustrate certain aspects of the visit. We guess the real cook was absent and replaced by a trainee for the evening, because there is no other way to explain the consecutive catastrophies. The 62 Euro menu included prison quality bread, harldly cooked risotto and pasta and dry chicken. The cheese plate was so standard that most highway restaurants do far better. Everything was served by very friendly staff, who probably cannot change what the kitchen creates.
They call category A 6 top floor rooms with restricted with side planks ceiling. The room was small, the season wass high and they were unwilling to concede a just and fair deduction or a room promotion. Simple high season arrogance. Thie is our second visit this year. The hotel rest on spacious grounds, has compartments and restaurants of virtue but lacks subtlety and complexity. The staff was courteous but could not handle a simple unceremoniously complain- the management that is. We changed hotel for the second day. Get a glimpse of the room first. Unfortunately we belong to that endangered species of never booking in advance and visiting in vivo the locations ad hoc.
This hotel will resonate well with you, if you have children but still like to enjoy the luxury and detail you‘re looking for in a good holiday. Staff were extremely friendly, helpful and supportive from the reception,right through to room service. Seeing that we have a very busy 2 year old toddler, finding time to recuperate takes some planning. We were pleasantly surprised at how easy and accessible it was to go to the spa, swimming pools and even the little town of Evian with the Funicular. The hotel is elegantly furnished, with clean spacious rooms( serviced twice a day) overlooking beautiful green terraces, well kept gardens and lawns that will go on for miles.Thanks to Evian Resort for organising a tour for us with Francois (our lovely guide) who introduced us to the history and treasures of Evian Les Bains. Whether you‘re in the mood for a light lunch at La Bibliothèque, dinner at la Table or just a drink at the bar, the choices of food and wine were always to our taste. Waiters were going out of their ways to make sure we were completely satisfied with the service. Even room service meals ordered were perfect. Well done and thank you to all people at the Ermitage hotel for making our stay an enjoyable unforgettable experience. A special thanks to Pauline, Loreen, Olga and Manon at the spa! You girls did a fantastic job!…
We discovered it almost serendipitously, avoiding the cracked glam of the Royal slightly downhill and 2x the price (the Royal). Member of a resort complex, in pre-alpic woodland and a hunting lodge edifice with communicative and obliging staff. Overlooking the lake , steep up hill ambulation from Evian which we tried in the wintry January night to good effect. The restaurant with the Italian Buffet proved extraordinary and especially the Apremont. The room selected and the guidance as to it were extraordinary. Smiling young people around us but a bit of a family and kids happy land- it was just after New Year.