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Sofitel Lyon Bellecour

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#29 of 192 Hotels in Lyon
Certificate of Excellence
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1,690 Reviews from our TripAdvisor Community

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Showing 510: English reviews
London, United Kingdom
Reviewed 4 days ago NEW

We were booked into this hotel by Viking River Cruises when our cruise could not go ahead due to raised river levels and flooding. We were delighted as we had stayed in a Sofitel in Berlin and had been greatly impressed. From the moment of arrival all was good, not least as Viking had put us in a junior suite....

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Helpful?
Thank steven s
SofitelLyon, Responsable relations clients at Sofitel Lyon Bellecour, responded to this review

Dear Steven, Thank you very much for this amazing comment ! We are very pleased to read that you enjoyed your stay at the Sofitel Lyon Bellecour and our staff and service - your satisfaction is our greatest reward ! We hope to see you soon. Best regards.

Coopersburg, Pennsylvania
Reviewed 1 week ago

The property itself was fine. But the staff were extremely rude. i arrived to the hotel early on november 25th for a two night stay, along with my wife. Were told upon check-in that our room would not be ready until around 10:30 am. I was in Lyon for business, so i left my wife at the hotel lobby where...

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Helpful?
Thank brian5705
SofitelLyon, Responsable relations clients at Sofitel Lyon Bellecour, responded to this review

Dear Brian, Thank you for your comment. We are truly sorry to read the situation you and your wife experienced at the Sofitel Lyon Bellecour. We truly understand your disappointment and hope you will accept our sincerest apologies. We hope that you will give us a chance to show you how great our service is during a next stay in...

Victoria, Seychelles
Reviewed 1 week ago

Lovely location right on the banks for the river and close the the proximity of restaurants and shopping district. Staff are very helpful and knowledgeable. The room I was allocated was quite small with a long corridor which is wasted space. The air condition was quite noisy and the small gym was a bit of a disappointment.

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Helpful?
Thank Derek S
SofitelLyon, Responsable relations clients at Sofitel Lyon Bellecour, responded to this review

Dear Derek, Thank you for your comment about the Sofitel Lyon Bellecour. We are currently working on a renovation project which will include bigger rooms and a new air condition. We are sorry for the inconvenience caused. Thank you for your compliments about our staff ! We hope to have the pleasure of seeing you again soon. Best regards

Ottawa, Canada
Reviewed 4 weeks ago

Sofitel Lyon Bellecour is a well located hotel on the Rhone in Lyon. The hotel is walking distance to place Bellecour, Vieux Lyon, and many restaurants and shops. The staff were very helpful. In particular, Patrick the concierge was excellent and very good natured. Our Junior Suite was very comfortable with all the necessary ammenities. When we needed things from...

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Helpful?
Thank Thirsty321
SofitelLyon, Responsable relations clients at Sofitel Lyon Bellecour, responded to this review

Dear Customer, Thank you for your comment ! We are very glad to read that you enjoyed your stay at the Sofitel Lyon Bellecour and hope to see you soon again. Best regards.

Zeist, The Netherlands
Reviewed 4 weeks ago

Location is good; the corner room that I stayed in had nice views and a comfortable bed but the bathroom was inadequate - no space between toilet and bath/wall and shower did not work properly (problem in mix hold/cold so no matter what I tried, it was impossible to reach an acceptable temperature). This should be better for a hotel...

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Helpful?
Thank SavertFamily
SofitelLyon, Responsable relations clients at Sofitel Lyon Bellecour, responded to this review

Dear customer, Thank you for this comment about the Sofitel Lyon Bellecour. Please rest assured that our maintenance service is working to prevent this situation from happening again. We apologize sincerely. We hope you will give us another chance. Best regards.

Oxford, United Kingdom
Reviewed 5 weeks ago

Celebration of my Dad 80 birthday in one of the Sofitel private reception . On my Mum's arrival with my Dad by car, the valet told them that he could not park the car, my parents try to persuade him but there was nothing he could do. When he saw my my Mum in her wheelchair he became even more...

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Helpful?
Thank Soph94A
SofitelLyon, Responsable relations clients at Sofitel Lyon Bellecour, responded to this review

Deat guest, Thank you for your comment. We are truly sorry that you feel this way and present you our sincerest apologies for giving you such an impression. When you came to the hotel our car park was full, which is why we could not let you enter it. We are very sorry if our staff's words semmed rude to...

Aruba
Reviewed 1 November 2016

Sofitel Lyon Bellecour is an very nice located hotel @ the Rhone. Walking distance for shopping street, Old Lyon and La Basilique Notre Dame de Fourvière. The entrance and service of the employees was very comforting and serviceable. Been awhile I have been to France and was surprised how good the English of the Hotel staff was. Was very able...

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Helpful?
Thank alvin_71_08
SofitelLyon, Responsable relations clients at Sofitel Lyon Bellecour, responded to this review

Dear guest, Thank you for your lovely comment ! We are sorry that the elevators were broken during your stay... For your information, the stair doors cannot be unlocked when coming from downstairs to prevent people from going back to their room in case of fire. Thank you for all your adorable remarks. We hope to see you soon back...

7Oaks
Reviewed 28 October 2016

Very happy to have stayed here once again for four nights. We chose a suite with a river view and we were very happy with the room. The room was clean, comfortable and just what we expected. A slightly quirky layout, not that we minded, although the wardrobe could have been a bit bigger with definitely more hangers required. Free...

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Helpful?
Thank Malcolm5823
SofitelLyon, Responsable relations clients at Sofitel Lyon Bellecour, responded to this review

Dear Malcolm, Thank you for this lovely comment ! We are very pleased to read that you enjoyed your stay and hope to see you soon. Best regards.

York, United Kingdom
Reviewed 25 October 2016

On arrival I used a pre paid Mastercard Euro credit card to preauthorise any charges to our room. I paid my bill in full next day with the same card. Now nearly two weeks later Sofitel have been paid in full but are still blocking 100 Euros of my money. They don't answer my emails of complaint. This is the...

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Helpful?
Thank Anthony H
SofitelLyon, Responsable relations clients at Sofitel Lyon Bellecour, responded to this review

Dear Anthony, thank you for your comment about the Sofitel Lyon Bellecour. We are sorry you still have not got your pre authorisation back. As many other hotels, we give it back 48 hours after your check out. Unfortunately, some banks take longer than others to transfer the money back to you. They should hopefully release it soon. We are...

Stockholm, Sweden
Reviewed 22 October 2016 via mobile

Good hotel right on the Rhone river, and city light a couple of steps behind. Neat and clean. Helpful staff. Great breakfast room on the 8th floor - with the sunrise over the city and rhonefloden, every morning. Breakfast buffet is plentiful and well presented. Staff quick and friendly. It's almost impossible to get a better hotel, given the relatively...

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Helpful?
Thank magnusbergquist
SofitelLyon, Responsable relations clients at Sofitel Lyon Bellecour, responded to this review

Dear guest, Thank you for this lovely comment ! It was a pleasure to have you and we hope to see you again soon. Best regards.

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Les Trois Domes
Les Trois Domes
Cuisines: French, European
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Located on the banks of the Rhône river near the Vieux Lyon, World Heritage Site, Place Bellecour, Parc de la Tête d'Or and the city's countless museums and cultural attractions. With 164 sleek rooms and panoramic suites, a renowned Michelin-starred restaurant "Les Trois Dômes", a contemporary brasserie "Le Silk", two fashionable bars "Le Light Bar" and "Le Mehlor", with an indulgent hotel spa and a high tech fitness center, this luxury Lyon hotel is ideal for the discerning business or leisure traveler. ... more   less 

Additional Information about Sofitel Lyon Bellecour

Address: 20 quai Docteur Gailleton, 69002, Lyon, France
Region: France > Auvergne-Rhone-Alpes > Rhone > Lyon
Price Range: $204 - $505 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Lyon Bellecour 5*
Number of rooms: 164
Reservation Options:
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Also Known As:
Sofitel Lyon Bellecour Hotel Lyon
Lyon Sofitel
Accor Lyon
Hotel Style:
#5 Spa Hotel in Lyon
#13 Business Hotel in Lyon
#20 Luxury Hotel in Lyon
#28 Romantic Hotel in Lyon
#28 Family Hotel in Lyon
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Lyon Bellecour staff and other travellers.
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over a year ago
Alpharetta, Georgia

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Questions? Get answers from Sofitel Lyon Bellecour staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“River view rooms would be preferable.”
 of 5 bubbles Thirsty321, 7 Nov 2016 | Read review
“River views are best”
 of 5 bubbles Malcolm5823, 28 Oct 2016 | Read review
“High floor river view junior suite”
 of 5 bubbles lindsayburnett001, 12 Sep 2016 | Read review
“The room is large and clean. Comfortable bed.”
 of 5 bubbles Patrickmc00, 2 Sep 2016 | Read review
“Don't come if you like cold rooms at night and fast internet.”
 of 5 bubbles PaulP803, 29 Jul 2016 | Read review
5 of 5
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