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Novotel Freiburg

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Novotel Freiburg
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1,562 Reviews from our TripAdvisor Community

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Showing 454: English reviews
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Derby, United Kingdom
Reviewed 1 week ago via mobile

This was average considering the price and brand. Decor was bland and food average. Whilst there's no particular faults, I expect more from a Novotel brand. Location good for the facilities in the city.

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Helpful?
Thank Lee G
5383Novotel, Manager at Novotel Freiburg, responded to this review

We regret that your experience with our hotel and our service did not completely meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We hope that you will give us the opportunity to better serve you in the near future...

Egypt
HOTEL’S FAVOURITE REVIEW
Reviewed 5 weeks ago

It was another great stay as usual, and got upgraded as Accor Gold Member, as usual helpful staff and nice spacious rooms. Great Location due to proximity to the Main train station, buses, tramways and taxi station. Good food and reasonable pricing level, very decent. I shall stay again.

Review collected in partnership with Accorhotels.com
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Helpful?
1Thank ueno18
About Hotel's Favourite Review
5383Novotel, Manager at Novotel Freiburg, responded to this review

It was our pleasure to have you as our guest again. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. We are looking forward to welcoming you as a guest in our hotel...

Union City, California
Reviewed 1 week ago

I was traveling with a peer overnight and this hotel was highly recommended. The check in process was swift (credit card, passport), the staff speaks good English. The rooms are standard European - small and cramped. The bed is ok and pillows were too soft for me. The mini-bar was well stocked. The bathroom is clean, well stocked with toiletries...

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Helpful?
Thank mamibeverly
5383Novotel, Manager at Novotel Freiburg, responded to this review

On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review, the positive remarks especially on rthe staff and the high recommendation. We are very pleased that you enjoyed our services and your overall stay with us. We hope to welcome you as our guest soon again. Best...

Sydney, Australia
Reviewed 2 weeks ago

This hotel is in a good location being directly across from the station but is a typical Novotel hotel. Rooms are of a decent size and as our room was at the rear of the property it was nice and quiet. We were very disappointed that the restaurant was not open and there were not many good food places nearby...

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Helpful?
Thank Deanne C
5383Novotel, Manager at Novotel Freiburg, responded to this review

Thank you for your positive review, the nice feedback, and also for your critique and suggestions on improvement regarding the restaurant. We have already discussed it with the managers and colleagues in charge. Please accept my apologies for the faults. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best...

Singapore, Singapore
Reviewed 2 weeks ago

My colleague Tumi laptop bag with laptop, iphone, wallet and passport was stolen in the meeting room while we are going for lunch! In this 2 minutes without lock (we told hotel staff to lock while we went down to the restaurant in Novotel for lunch.), the bag was stolen! We thought that my colleague was nearest to the door...

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Helpful?
Thank euniceangch
5383Novotel, Manager at Novotel Freiburg, responded to this review

I would like to offer my sincere apologies for the theft. Please rest assured that the police and we have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. We will check and optimize the securitiy system. Now I would like to ask...

Orlando, Florida
Reviewed 2 weeks ago

The room and location were good. The only negative is the safety within the bathrooms. There isn't addequate anti slip in tub. My friend slipped and all done fell in the tub cause an enormous bruises on her upper leg. When brought up to the front desk they only took of the water from the mini bar. This was a...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank michaeljN2175VF
5383Novotel, Manager at Novotel Freiburg, responded to this review

Thank you very much for your visit and for taking the time to tell us about your experience. We regret the problems/faults with the tub; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We hope that you will give us the opportunity...

Avon, Minnesota
Reviewed 18 March 2017

Classic hotel for the business traveler. Great, but expensive, breakfast buffet. All the traditional European choices plus american options as well. Nicely located within short walking distance of the city center and adjacent to the tram and bus system. A good location and offering.

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Helpful?
Thank jweb2017a
5383Novotel, Manager at Novotel Freiburg, responded to this review

It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. Regarding the cost for our breakfast buffet, I would like to explain that it is based on our high standards which include quality ingredients, fresh products, and a variety of food items. I would like...

Bern, Switzerland
Reviewed 15 March 2017 via mobile

The location is excellent, very close to the train station and to the city center. The room has a decent size and a comfortable bed (though I missed a simple sheet, only duvet available). Maybe the room is a bit older than the usual Novotel room. I had a room on the 7th floor on the back of the hotel,...

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Helpful?
Thank TravellingPassion78
5383Novotel, Manager at Novotel Freiburg, responded to this review

Thank you very much for the positive feedback and the top remarks on the location and the room. We are very glad, that you were satisfied with our hotel and our service – and you could enjoy your stay. We sincerely regret the problems with the shower and the electric system at room; please allow us to express our sincerest...

Munich, Germany
Reviewed 11 March 2017

The hotel is in perfect location, just on the other side is the train station and the bus station. The really downtown start right there. Breakfast offered s all that you need to be happy. Is the place to stay in Fribourg

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Helpful?
1Thank cbersch
5383Novotel, Manager at Novotel Freiburg, responded to this review

We are very pleased that you enjoyed our services and your overall stay with us. On behalf of my team, I would like to thank you for the stellar review, the highest marks in and the feedback "Perfect Location". We hope to see you again and that our services will ensure another enjoyable visit with us. Best regards, Xavier Chanrion...

Washington DC, District of Columbia
Reviewed 7 March 2017 via mobile

Novotel had a good deal for a quick overnight stay-cation. Proximity to train station was particularly appealing so I could sleep in and still catch an early train without drama. Hotel is adjacent to theater but there were no performances during my stay. It probably gets a little nutty at those times. It was a bit of a walk into...

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Helpful?
Thank ac0802
5383Novotel, Manager at Novotel Freiburg, responded to this review

Thank you very much for the good review and the positive remarks especially on the value. We are very pleased that you enjoyed our services and your overall stay with us. We hope to welcome you as our guest soon again. Best regards, Xavier Chanrion General Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
The Novotel Freiburg Am Konzerthaus is located in the heart of the university town of Freiburg. With 219 rooms, a terrace, eight meeting rooms and direct access to the Konzerthaus convention centre, this 4 star hotel is perfect for relaxing or concentrating on work. Unwind with our swimming pool, sauna and beauty treatments. Business travellers and holidaymakers appreciate our central location, opposite the ICE train station, 60 km from Basel International Airport with an easy connection to the A5. ... more   less 

Additional Information about Novotel Freiburg

Address: Konrad Adenauer Platz 2, 79098 Freiburg im Breisgau, Baden-Wurttemberg, Germany
Region: Germany > Baden-Wurttemberg > Freiburg im Breisgau
Price Range: $145 - $222 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Freiburg 4*
Number of rooms: 219
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, ACCOR, Hotwire, Priceline, Hotels.com, Travelocity, TripOnline SA, Cheap Tickets and HotelQuickly so you can book your Novotel Freiburg reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Freiburg Hotel Freiburg Im Breisgau
Novotel Hotel Freiburg
Novotel Freiburg Im Breisgau
Freiburg Im Breisgau Novotel
Novotel Freiburg Germany/Freiburg Im Breisgau, Baden-Wurttemberg
Hotel Style:
#1 Spa Hotel in Freiburg im Breisgau
#6 Luxury Hotel in Freiburg im Breisgau
#8 Family Hotel in Freiburg im Breisgau
#10 Romantic Hotel in Freiburg im Breisgau
#13 Business Hotel in Freiburg im Breisgau
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Freiburg staff and other travellers.
7 questions
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Sydney, Australia
17 days ago
over a year ago
Mumbai (Bombay), India
Lady Lake

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Questions? Get answers from Novotel Freiburg staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a quiet room at the back of the hotel”
deannec2015, 10 Apr 2017 | Read review
“Stay off the West side”
5a25, 15 Feb 2017 | Read review
“We had a room on the 3rd floor at the back and it was certainly quite and well serviced.”
abcdef493, 5 Dec 2016 | Read review
“Good view from floor 7”
Vmoanac, 2 Dec 2016 | Read review
“Specify the kind of room you want when booking, e.g. non-smoking, double bed etc.”
589ninak, 21 Nov 2016 | Read review
5 of 5