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Novotel Freiburg

04/06/2017 05/06/2017
1 room 2 adults 0 children
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Novotel Freiburg
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1,584 Reviews from our TripAdvisor Community

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Showing 460: English reviews
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Guatemala City, Guatemala
Reviewed 4 days ago NEWvia mobile

I stayed at this hotel for approx. 17 nights! My son was in the uni-klinik a minute away by foot for me to be with him by his bedside! Everything turned out great! The staff was hevoragened=exceptional!!! The food was divine! Breakfast is the hit a full blown buffet with everything you can imagine! Price is just right! Anja and...

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Helpful?
Thank Ashbecker1
Canterbury, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 6 days ago

We stayed for one night only to break up a long train journey. The staff were really helpful and welcoming, the room spacious and comfortable. The breakfast was fantastic, very good quality food and a huge choice. The clientele were mainly business people. What the hotel lacked in character was more than made up for in comfort and cleanliness; I...

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Helpful?
Thank BRandJM
About Hotel's Favourite Review
5383Novotel, Manager at Novotel Freiburg, responded to this review

Thank you very much for the great review and the amazing feedback. We are very glad, that you were satisfied with our Hotel, the brfeakfast and our service – and you could enjoy your stay. I will share your comments with our team! We hope your next visit will be as pleasant as the previous one. Best regards, Xavier Chanrion...

Reviewed 1 week ago via mobile

Stayed here for three nights whilst attending a conference. I found all of the staff I came into contact with to be friendly, a smile on their face and their interaction was fantastic, it certainly made you feel very welcome. The rooms were great, spacious and the beds really comfy with a powerful shower to wake you up in the...

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Helpful?
Thank Mark V
5383Novotel, Manager at Novotel Freiburg, responded to this review

We are very pleased that you rated us highest and are delighted that you really enjoyed your stay with us and the breakfast in particular. Thank you so much for the fantastic feedback and the recommandation. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made...

Sydney, Australia
Reviewed 2 weeks ago

We mainly chose this hotel because of its closeness to the railway station. Easy to find .... Such a relief. Our room was not 100% ready despite the late evening check-in but the hotel reception staff promptly resolved the issue of unprepared third bed. The room was spacious (more so than at other Novotels) and it was clean. Hotel breakfast...

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Helpful?
Thank Antonina S
5383Novotel, Manager at Novotel Freiburg, responded to this review

Thank you very much for your visit and the positive feedback. We are very pleased that you rated us highly and are delighted that you really enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The positive remarks for the helpful staff made us very happy and after I gladly...

Dorchester, United Kingdom
Reviewed 2 weeks ago

We have stayed at this hotel many times. It never seems to change much. A decent hotel let down by numerous little things. A good bed, a nice view over the station, a good location for walking into the city (although there were more rougher elements in the vicinity than in previous times), a decent sized room. But then there...

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Thank OlderGuy1956
5383Novotel, Manager at Novotel Freiburg, responded to this review

It was a pleasure to have you as our guest again. Thank you for your positive review, the nice feedback, and also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for any inconveniences you had to deal with....

Sydney, Australia
Reviewed 2 weeks ago

The hotel is just across from the station and a very short distance to old part and shopping. Room was a good size and bed comfortable. Bathroom was quite good with the usual toiletries. Dinner in the bar was quite good but menu was not large. 2nd lift wasn't working which meant a long wait or climbing the stairs. Lift...

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Helpful?
Thank Dianne B
5383Novotel, Manager at Novotel Freiburg, responded to this review

Thank you very much for the positive feedback, the top remarks on the room & the bar and the recommendation. We are very pleased that you enjoyed our services and your overall stay with us. But we regard the problems with the elevator; please allow us to express our sincerest apologies. We really hope to be able to welcome you...

Derby, United Kingdom
Reviewed 16 April 2017 via mobile

This was average considering the price and brand. Decor was bland and food average. Whilst there's no particular faults, I expect more from a Novotel brand. Location good for the facilities in the city.

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Helpful?
Thank Lee G
5383Novotel, Manager at Novotel Freiburg, responded to this review

We regret that your experience with our hotel and our service did not completely meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We hope that you will give us the opportunity to better serve you in the near future...

Union City, California
Reviewed 14 April 2017

I was traveling with a peer overnight and this hotel was highly recommended. The check in process was swift (credit card, passport), the staff speaks good English. The rooms are standard European - small and cramped. The bed is ok and pillows were too soft for me. The mini-bar was well stocked. The bathroom is clean, well stocked with toiletries...

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Thank mamibeverly
5383Novotel, Manager at Novotel Freiburg, responded to this review

On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review, the positive remarks especially on rthe staff and the high recommendation. We are very pleased that you enjoyed our services and your overall stay with us. We hope to welcome you as our guest soon again. Best...

Sydney, Australia
Reviewed 10 April 2017

This hotel is in a good location being directly across from the station but is a typical Novotel hotel. Rooms are of a decent size and as our room was at the rear of the property it was nice and quiet. We were very disappointed that the restaurant was not open and there were not many good food places nearby...

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Helpful?
Thank Deanne C
5383Novotel, Manager at Novotel Freiburg, responded to this review

Thank you for your positive review, the nice feedback, and also for your critique and suggestions on improvement regarding the restaurant. We have already discussed it with the managers and colleagues in charge. Please accept my apologies for the faults. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best...

Singapore, Singapore
Reviewed 8 April 2017

My colleague Tumi laptop bag with laptop, iphone, wallet and passport was stolen in the meeting room while we are going for lunch! In this 2 minutes without lock (we told hotel staff to lock while we went down to the restaurant in Novotel for lunch.), the bag was stolen! We thought that my colleague was nearest to the door...

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Thank euniceangch
5383Novotel, Manager at Novotel Freiburg, responded to this review

I would like to offer my sincere apologies for the theft. Please rest assured that the police and we have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. We will check and optimize the securitiy system. Now I would like to ask...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
Official Description (provided by the hotel)
The Novotel Freiburg Am Konzerthaus is located in the heart of the university town of Freiburg. With 219 rooms, a terrace, eight meeting rooms and direct access to the Konzerthaus convention centre, this 4 star hotel is perfect for relaxing or concentrating on work. Unwind with our swimming pool, sauna and beauty treatments. Business travellers and holidaymakers appreciate our central location, opposite the ICE train station, 60 km from Basel International Airport with an easy connection to the A5. ... more   less 

Additional Information about Novotel Freiburg

Address: Konrad-Adenauer-Platz 2, 79098 Freiburg im Breisgau, Baden-Wurttemberg, Germany
Region: Germany > Baden-Wurttemberg > Freiburg im Breisgau
Price Range: $154 - $233 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Freiburg 4*
Number of rooms: 219
Reservation Options:
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Also Known As:
Novotel Freiburg Hotel Freiburg Im Breisgau
Novotel Hotel Freiburg
Novotel Freiburg Im Breisgau
Freiburg Im Breisgau Novotel
Novotel Freiburg Germany/Freiburg Im Breisgau, Baden-Wurttemberg
Hotel Style:
#1 Spa Hotel in Freiburg im Breisgau
#6 Luxury Hotel in Freiburg im Breisgau
#8 Family Hotel in Freiburg im Breisgau
#10 Romantic Hotel in Freiburg im Breisgau
#13 Business Hotel in Freiburg im Breisgau
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Freiburg staff and other travellers.
8 questions
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Sydney, Australia
1 month ago
over a year ago
Mumbai (Bombay), India
Lady Lake
Glasgow, United Kingdom

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Questions? Get answers from Novotel Freiburg staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No noise problem here despite being close to the railway and road.”
AntoninaS_12, 9 May 2017 | Read review
“Choose a quiet room at the back of the hotel”
deannec2015, 10 Apr 2017 | Read review
“Stay off the West side”
5a25, 15 Feb 2017 | Read review
“We had a room on the 3rd floor at the back and it was certainly quite and well serviced.”
abcdef493, 5 Dec 2016 | Read review
“Good view from floor 7”
Vmoanac, 2 Dec 2016 | Read review
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Prices are for 1 room, 2 adults
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