Novotel Freiburg am Konzerthaus Hotel

Novotel Freiburg am Konzerthaus Hotel

Konrad Adenauer Platz 2, 79098 Freiburg im Breisgau, Baden-Württemberg Germany
Traveller (323)
Bedroom
Room & Suite (171)
Dining (28)

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About

4.0
#23 of 60 hotels in Freiburg im Breisgau
4.6 of 5 bubbles
Location
4.2 of 5 bubbles
Cleanliness
3.9 of 5 bubbles
Service
3.8 of 5 bubbles
Value
The Novotel Freiburg Am Konzerthaus is located in the heart of the university town of Freiburg. With 219 rooms, a terrace, eight meeting rooms and direct access to the Konzerthaus convention centre, this 4 star hotel is perfect for relaxing or concentrating on work. Unwind with our swimming pool, sauna and beauty treatments. Business travellers and holidaymakers appreciate our central location, opposite the ICE train station, 60 km from Basel International Airport with an easy connection to the A5.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness / spa changing rooms
Pool
Bar / lounge
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Car park
Wifi
Sauna
Indoor pool
Heated pool
Restaurant
Breakfast buffet
Breakfast in the room
Conference facilities
Banquet room
Meeting rooms
Spa
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
First aid kit
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Soundproof rooms
Air conditioning
Desk
Housekeeping
Room service
Minibar
Flatscreen TV
Bath / shower
Telephone
Radio
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is officially classified according to Hotelstars Union standards.
4.0 of 5 stars
HOTEL STYLE
Green
Family
Languages Spoken
English, French, Spanish, German and 1 more

Location

Konrad Adenauer Platz 2, 79098 Freiburg im Breisgau, Baden-Württemberg Germany
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 97 out of 100
97
EuroAirport French
46.7 km
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EuroAirport Swiss
50.8 km
See all flights
2,181Reviews15Q+A83Room tips
Traveller rating
  • 517
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  • 137
  • 60
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Detailed Reviews
Jacques P wrote a review Aug 2022
France
Hotel's Favourite
5.0 of 5 bubbles
After several stay I always come back to the Novotel, staff, rooms, hotel location! The hotel doesn't change and it is good so! A great addition this time the summer terrace bar in front of the hotel, which gives a beach atmosphere in t he middle of the city!
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Review collected in partnership with Accorhotels.com
Date of stay: July 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael O wrote a review Apr 2022
Orange, France
5.0 of 5 bubbles
I stayed at this hotel with my family to visit Freiburg. The location is perfect to visit the old town and the region, being close to the central train station where all tramway lines converge, and being within walking distance of all points of interest in the old town.

Being a member of the Accor Club, I got a free upgrade and free parking. The room was comfortable and quiet, and there was a wide choice at breakfast, with a visible effort to avoid plastic containers. We also got a fruit basket with some chocolates on our first night. That's the first time we got such care at a Novotel hotel.

It was a pleasure to stay there and I'll be happy to stay there if I return to Freiburg.
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Date of stay: April 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Room Tip: The highest floors will have the best views
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alper G wrote a review Aug 2020
Amsterdam, The Netherlands
4.0 of 5 bubbles
It is a nice hotel in the center. The rooms are comfortable. The staff is very friendly. The location is perfect you can access to everywhere just across the train station and near the concert house and the shopping street. Parking is convenient underground autopark under the hotel. Only cons are: the swimming pool looks very big in the photos but actually a very small pool. Secondly they don’t use the card for switching off the electricity which leads to unnecessary electricity consumption
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Date of stay: July 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Xavier B wrote a review Apr 2022
Binche, Belgium
1.0 of 5 bubbles
We arrived at the hotel in the middle of the afternoon and we were surprised that one of the receptionists could not speak English. In the room, we noticed that it was prepared for a single person and not two as indicated on our reservation. One glass, one set of towels, one duvet (140cm for a queen size bed normally 160 cm), one pillow, one night table …
At the reception, they offered to solve the issue. Provided a second set of towels, one glass, an extra duvet and a pillow. So the room still only had one night table.
It was still a single room but for two. I tried to get upgraded for some extra costs without success. The receptionist proposed to come back the day after as others would be at the reception. The day after, at the reception, the answer was pretty similar: can you come tomorrow? We may have a solution for you. The hotel is fully booked and we don’t have rooms today. (While looking on the website it was still possible to book rooms for the remainder of our stay).
About the bed size, the answer was clear: queen size is 140cm in the standard of the hotel which doesn’t seem to be the standard in Europe but …

I’ve been at Accor hotels around the world and never faced this in a 4 stars hotel.
The service level is clearly unacceptable.
I hope that at least my comment will benefit to someone else.
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Date of stay: April 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andrea Signorello, Guest Services / Front Office at Novotel Freiburg am Konzerthaus Hotel
Responded Apr 18, 2022
I sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. It sure looks like there were some major flaws within our reservations department including the check-in procedures. Sorry to also learn that our service was less than satisfactory. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again at Novotel Freiburg Am Konzerthaus. Best regards, Xavier Chanrion General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mikko P wrote a review Aug 2020
Turku, Finland
4.0 of 5 bubbles
The hotel is very centrally located in Freiburg, within walking distance from the old town. The room was clean and quite comfortable, but quite basic.

The breakfast was good even during the pandemic. Overall service was good and friendly.

There is a parking garage under the hotel, but it is quite expensive at about 19€ for an overnight parking.

Would consider returning to this hotel.
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Date of stay: July 2020
3.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
traveggie wrote a review Oct 2021
Breda, The Netherlands
4.0 of 5 bubbles
Very well located, with many eateries nearby, including some good vegetarian places. The picturesque altstadt is just around the corner.
We had a room on the 7th floor, overlooking a quiet area with the black forrest in the background.
The room was a bit dated, but very comfortable. There is no shower, but a bath, so you have to stand in the bath to have a shower. We didn't have breakfast here, 19 euro's each is a bit much considering we don't want anything cooked and don't eat meat. But there are some nice little local eateries within 5 minutes walk to have breakfast. I would definitely stay here again.
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Date of stay: October 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
K8Reid wrote a review May 2022
Aberdeen, United Kingdom
5.0 of 5 bubbles
Our trip to Freiburg was wonderful.. The hotel impressively filled its 4 star qualification with just one criticism.
The bottle banks are held in the courtyard at the back of the hotel. Unfortunately someone had arranged for the bottle banks to be filled and emptied between 6 and 7 every morning. Not really the most relaxing sound to waken up to on holiday! Could the bottle banks be moved from their location - they are on wheels or could they be worked with at a time most people are already awake?
Apart from this issue the hotel had some good features going for it. A delicious breakfast, very comfortable beds and a very handy location.
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Review collected in partnership with Accorhotels.com
Date of stay: May 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
anne s wrote a review Sep 2023
5.0 of 5 bubbles
After a dismal stay in lake Como, we were not expecting much and we’re so pleasantly surprised, our room was on the 7th floor so l had 113 stairs to climb as l don’t like lifts but the room and the view were so well worth it, the bed was comfortable there was bottled water and tea and coffee making facilities. The staff were so friendly the breakfast was perfect lots of choice, we were close to the town and spent a lovely afternoon wandering around. The hotel is a couple of minutes walk from the train station….another plus…
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Date of stay: September 2023Trip type: Travelled as a couple
Room Tip: The 7th floor has amazing views
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CiaoMicia wrote a review Aug 2020
Frankfurt, Germany
5.0 of 5 bubbles
I organized my Wedding Anniversary trip with friends and we loved our stay at Novotel Freiburg. It was walking distance from the train station and it was near to the city center too. I loved our room, the my Room by Jasmin which was decorated with a Black Forest theme. I loved it that even the regular rooms had bath tubs. I also appreciated all the recommendations given by Niklas of the Reservations team on which restaurants to go to in order to celebrate our wedding anniversary. The Receptionists were also accommodating with all our requests. The hotel was the perfect place to jumpstart and end your Black Forest adventure.
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Review collected in partnership with Accorhotels.com
Date of stay: August 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grant S wrote a review Dec 2023
2.0 of 5 bubbles
Not impressed. Twice in two weeks I sent an email asking if offices or work places would be available for online meetings. I never received a response to either email. Poor conduct from an international hotel chain. When we arrived internet not working. We were promised it would be fixed in two hours. Four hours later when still not working, was told it would be available in 30 minutes. When pressed for reassurance that it would be available, we were told it wouldn't be fixed today. I have two international online meetings, one at 2300 and another at 0600. When we expressed our dissatisfaction from a hotel chain which caters for businessmen, we were hung up on. Not impressed!
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Date of stay: December 2023
3.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andrea Signorello, Guest Services / Front Office at Novotel Freiburg am Konzerthaus Hotel
Responded Dec 14, 2023
Dear Grant S. Thank you for taking the time to share your feedback. We are sorry to hear that your experience at Novotel Freiburg am Konzerthaus did not live up to your expectations. At Novotel, we strive to provide an enjoyable and satisfactory experience for all of our guests. Offering the best in service and hospitality is our highest priority and we apologize if we did not meet this standard during your stay with us. We take customer satisfaction very seriously and appreciate constructive feedback from our guests as it helps us to improve our services in the future. We also couldn't find a reservation in our System matching your name. That's why we would appreciate if you could send us your complaint via e-mail at our house e-mail adress h5383@accor.com. We hope you will give us the chance to make your stay a great one in the future. Thank you again for taking the time to provide us with your valuable feedback. Sincerely Your Novotel Team
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jennie w asked a question Jan 2023
Loughborough, United Kingdom89 contributions17 helpful votes
Hi, please could you confirm that you have parking on-site and that it is not away from the hotel Thank you.
Answer from roberto212121
Rome, Italy90 contributions81 helpful votes
sorry for my delay in reply to you. Yes the parking is available
planesight asked a question May 2018
Toronto, Canada20 contributions21 helpful votes
Do you allow pets?
Answer from 5383Novotel
Freiburg
Dear Guest, thank you very much for your request. We do welcome pets at our hotel. The fee per pet is EUR 11,00 per day. Hoping to welcome you soon and best regards, Maria from Novotel Freiburg Am Konzerthaus
Answer from Aleksandar G
Shanghai, China186 contributions97 helpful votes
It is almost accross the street. Less than 5 minutes walk even with suitcases.
Evelyn V asked a question May 2017
Glasgow, United Kingdom75 contributions70 helpful votes
Is there a height restriction for the car park? I have a 4x4 with a roof box.
Answer from Olaf J
Shanghai, China174 contributions74 helpful votes
There should enough headroom. I was there during winter time and remember suv with ski boxes. To be sure call the hotel reception. Then speak English.
SydneyFolk asked a question Apr 2017
Sydney, Australia21 contributions62 helpful votes
How much does the breakfast cost?
Answer from Olaf J
Shanghai, China174 contributions74 helpful votes
Breakfast is included in most room rates. The difference between the cheapest room with and without breakfast is 12€ which might be the price. Even if it costs more, say 15-18€ it's worth the price. Wide selection of food and drinks. Avoid the peak hours an go preferably very early or late to get a seat. Don't worry, there will be always fresh supply if something runs out during the official breakfast hours. You can sit longer but they will clear the buffet then.
anne s wrote a tip Sep 2023
10 contributions3 helpful votes
5.0 of 5 bubbles
"The 7th floor has amazing views"
Read full review
Worthing family wrote a tip Aug 2023
42 contributions5 helpful votes
1.0 of 5 bubbles
"Choose a different hotel!"
Read full review
TravelMonkeyCalgary wrote a tip Apr 2023
Calgary, Canada52 contributions45 helpful votes
1.0 of 5 bubbles
"Stay somewhere else in April. "
Read full review
Michael O wrote a tip Apr 2022
Orange, France74 contributions58 helpful votes
5.0 of 5 bubbles
"The highest floors will have the best views"
Read full review
Japanista wrote a tip Aug 2019
Birmingham UK44 contributions81 helpful votes
3.0 of 5 bubbles
"Ask for a room where the air cooling system works!!"
Read full review
Not the right property for you?
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PRICE RANGE
C$175 - C$263 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel freiburg hotel freiburg im breisgau, novotel hotel freiburg, novotel freiburg im breisgau, freiburg im breisgau novotel
LOCATION
GermanyBaden-WürttembergFreiburg im Breisgau
NUMBER OF ROOMS
219
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Novotel Freiburg am Konzerthaus Hotel - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Novotel Freiburg am Konzerthaus Hotel
Which popular attractions are close to Novotel Freiburg am Konzerthaus Hotel?
Nearby attractions include RaetselHaft - Live Escape Room (0.4 km), Hemingway-Bar Freiburg (0.3 km), and Wiwilibrucke Blaue Brucke (0.2 km).
What are some of the property amenities at Novotel Freiburg am Konzerthaus Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Novotel Freiburg am Konzerthaus Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Novotel Freiburg am Konzerthaus Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Novotel Freiburg am Konzerthaus Hotel?
Yes, a parking garage, paid private parking on-site, and paid public parking nearby are available to guests.
What are some restaurants close to Novotel Freiburg am Konzerthaus Hotel?
Conveniently located restaurants include O'Kellys Irish Pub, Bengal, and Drexlers.
Are there opportunities to exercise at Novotel Freiburg am Konzerthaus Hotel?
Yes, guests have access to an indoor pool, a sauna, and locker rooms available in the fitness centre during their stay.
Is Novotel Freiburg am Konzerthaus Hotel located near the city centre?
Yes, it is 0.8 km away from the centre of Freiburg im Breisgau.
Are any cleaning services offered at Novotel Freiburg am Konzerthaus Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Novotel Freiburg am Konzerthaus Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Novotel Freiburg am Konzerthaus Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
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