La Brasserie
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About
La Brasserie is an excellent choice for travellers visiting Erlangen, offering many helpful amenities designed to enhance your stay.
Guest rooms offer amenities such as a flat screen TV, a minibar, and a desk, and guests can go online with free wifi offered by the hotel.
La Brasserie features baggage storage, to help make your stay more enjoyable. The property also boasts a restaurant. If you are driving to La Brasserie, there is paid public parking available nearby.
Nearby landmarks such as Kugelbrunnen (0.2 km) and Kollegienhaus (0.4 km) make La Brasserie a great place to stay when visiting Erlangen.
If you’re looking for a seafood restaurant, consider a visit to Hiro Sakao, Osteria - Il Sapore - Luigi & Pietro, or Gingko, which are all conveniently located a short distance from La Brasserie.
Looking to explore? Then look no further than Botanischer Garten (0.6 km), Schlossgarten (0.5 km), and Marktplatz (0.4 km), which are some popular Erlangen attractions – all conveniently located within walking distance of the hotel.
Enjoy your stay in Erlangen!
Location
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The room was simple, but nicely appointed. The bed was huge, and I really looked forward to a good sleep (traveling to Hong Kong the next day).
I checked in, briefly viewed the room, where everything appeared in order, and then went to the party. I returned to the room at 1:30am, noting that the bar downstairs (which acts as reception) was completely dark and shut up, dealt with a couple of pending emails and eventually went to bed at 2am. This was where the difficulties started. I had requested a non-smoking room, and unfortunately upon going to bed I noted that the pillow smelt of smoke. Trying to ignore it, I went to sleep, only to wake up an hour later suffering an asthma attack. The mattress also had that old smoke smell so there was no sleep to be had.
As there was no one at reception (having noted earlier) I then looked for further evidence of smoking in this non-smoking room. In the hallway outside the room, on a low cupboard, there were 3 or 4 ashtrays - one for each of the rooms off the hallway.
In the morning, having showered, I went to reception and explained that owing to the room having been smoked in, I was not prepared to pay the entire amount (I booked a hotel room to sleep - if sleep can't be had, what is the point)? My offer was for 40% of the amount. The very pleasant girl on reception said that she would need to check with the boss, and phoned him. He argued with me, and was ultimately very rude to me, accusing me of trying to scam him (for 35 euros - please!) and calling me an ***hole. He then debited the entire amount from my card used as a guarantee, after I expressly informed him that I was unwilling to pay this amount (as I am within the law in doing).
In summary, a nice and pleasant surrounding, spoilt by the inability to deliver the product as advertised, and by an extremely rude and, dare I say criminal (debiting money from my card after I expressly said that I was not happy paying the full amount owing to failure to meet their side of the contract) manager.
AVOID.
Good ambience and at city center location.
Very friendly staff and quick service.
Having non-vegetarian options along with beer and got good feedback from colleagues.
The Hotel they offered me as a compensation was not acceptable. I would not reccomend it at all.
Unprofessional. Unfriendly. Bad.
Because of the attentive good prep, I can imagine if they are busy you might wait a little while for your food. Buy they had bread, olives, and water to my table right away. Would highly recommend if you're on the area looking for something other than Bavarian and a change of pace from the city and beer gardens.
However once we got home we had been charged. We tried to contact them many times which was difficult in itself as there isn't a phone number online. Disgraceful disgusting service as the manager was repeatedly not around to speak to either us or to Booking.com. This is just not acceptable on any level.We would have even been satisfied with them offering to honour our rooms for another trip. But nothing. This has to be the worst service I have ever received and I am genuinely devastated as this would have paid for a trip away with the family and I won't now be able to take them. AVOID AT ALL COSTS AND BOOKING.COM TAKE RESPONSIBILITY FOR THIS ATROCITY!
The attentiveness and the friendliness of the staff are really worth mentioning. They make us feel so at home, serving us warm water every now and then as the weather was cold.
The burger is the simplest food to prepare and yet hardest to impress. I truly enjoyed the burger, prepared with the finest ingredients. The truffle mustard went perfectly with it too.
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