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This hotel has problems and the personnel of the hotel need customer service training.
1. Problems with customer service
I had to call 3 times and nobody was able to explain how to connect to WiFi. I finally had to come done to the reception...More
This hotel is first class. From arrival to checkout we were treated like Royalty. The hotel is a perfect base for exploring Munich. It's literally a three minute walk to the main train station that is connected to the S and U Bahn as well...More
Response from Jörg H, Geschäftsführer at Mercure Hotel Muenchen City CenterResponded 15 January 2018
We thank you so much for the time you took to give us this great feedback. We apreziate your comments. I will also give Sebastian your dedicated message. We are proud in having such a team and also a wonderful product. You have mointed out...More
Chose this hotel based on reviews and its location. Arrived around 1pm to a very nice lobby area. Our rooms were ready which was great. Check-in was easy. We had two rooms next door to each other (6th floor I think). You enter the room...More
Excellent Location. Best Breakfast at a GOOD PRICE! Lots of Assortments - Bread, Hot dishes, Juices, Coffee different types, Teas, Waffles and pancakes, Salads etc...
highly Recommended, We did some Day trips outside Munich like the Bavarian Alps and Austria Attractions. It was the best...More
Great hotel and looks very fresh. In a good location next to the Hbf.
The only downside was a very weak shower and rooms were very warm. Wash difficult to keep windows open as street below is quite noisy throughout the night.
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