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New City Center Stays 2

16 Adolf-Kolping-Strasse 1 Etage, 80336 Munich, Bavaria Germany

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#20 of 23 guest houses in Munich
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16 Adolf-Kolping-Strasse 1 Etage, 80336 Munich, Bavaria Germany
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New City Center Stays 2
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Sonia C wrote a review Aug 2022
Lisbon, Portugal15 contributions9 helpful votes
+1
I made a reservation for this apartment in Booking.com. At the time of the reservation I asked if we could check in between 8 and 9 pm and I received a message from the City Center accepting this check in time and saying that I would only have to phone them 1 hour before arriving at the apartment (see the photos). On the check in day (22/7/2022), I phoned at 7:30 pm and the owner of the apartment informed me that the apartment was not available anymore (had been rented to someone else), because we were checking in too late. Even though, I sent him the message signed by the City Center accepting the hour of our check in, he continued to refuse the responsibility for the situation and told me that he would try to find a solution only because he was a good person. As an alternative, he accommodate us in a smaller apartment than the one we had booked, in the same street, but not in the same building as the City Center. Given the late hour, the fact that we are a group of 6 people, two of whom are 85 years old, and that we were in the high season, we had no choice but to stay in the replacement apartment. Compared to the one we have booked and already paid 2 months before arriving, the apartment where we stayed had one less room, forcing 2 people to sleep in the living room, one on a camp bed and the other one on the floor using the pillows of a sofa. In addition, the elevator in the building was not working, the television was not operational as well as the internet, the fridge was broken and there was no microwave, toaster, nor dishwasher, as was supposed to be provided in the apartment we had booked (see photos). Faced with this situation I asked how much we would have to pay for this smaller and worst apartment. The answer was that we could stay only one night and we would be reimbursed 50% of the value we paid for the 4 nights or we could stay the 4 nights and not be reimbursed at all. Only after several discussions, the apartment owner ended up offering me a reduction of 15% (not yet received), which I ended up accepting given that there were no available apartments in the center, although I considered a discount of 15% far from reasonable, not only for the quality of the apartment but for all the inconvenience caused. In all this process Booking.com did not offered the adequate support. My intention was the include this evaluation in the Booking.com but I am not able to do so because the reservation was cancelled by the owner due to "no show"!
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Date of stay: July 2022
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PRICE RANGE
C$367 - C$761 (Based on Average Rates for a Standard Room)
LOCATION
GermanyBavariaUpper BavariaMunich
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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New City Center Stays 2 - UPDATED Prices, Reviews & Photos (Munich, Germany) - Guesthouse - Tripadvisor

Frequently Asked Questions about New City Center Stays 2
Which popular attractions are close to New City Center Stays 2?
Nearby attractions include BlackBook Tours (0.04 km), Karlstor (0.4 km), and Justizpalast (0.3 km).
What are some restaurants close to New City Center Stays 2?
Conveniently located restaurants include Irmi, Vinothek by Geisel, and Schiller Bräu.
Are there any historical sites close to New City Center Stays 2?
Many travellers enjoy visiting Asamkirche (0.7 km), Nymphenburg Palace (4.9 km), and St. Peter's Church (1.1 km).