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The Westin Grand Berlin

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#86 of 662 Hotels in Berlin
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2,488 Reviews from our TripAdvisor Community

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Showing 1,577: English reviews
huddersfield
Level Contributor
44 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 29 October 2012

I have always wanted to stay in this hotel and have to say that it is more of a conference/event style hotel than I had expected. That said, I cannot fault the extensive breakfast selection that will keep you going all day. Good hotel lobby bar - the perfect place to relax after a day of sightseeing.The swimming pool and... More 

Helpful?
Thank heaton45
Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this review

Dear guests, thank you for your honest account of your impressions here. We hope the conveniences could convince you and will bring you back one day. We are looking forward to your next visit! Your Westin Grand Berlin Team, Andrea W. More 

Leeds England
Level Contributor
124 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 29 October 2012

Booked as part of a flight/hotel deal and was a little put off by some recent reviews but needn't have been worried. Easy to find even amidst the chaos of the U6 construction work. Arrived around mid day and was offered an immediate twin or else if we could come back later a double on the quiet side of Hotel.... More 

Helpful?
1 Thank Mountain_Bike_Rider
Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this review

What a nice feeling to get such a nice evaluation. Thank you very much for being our guest and for giving all of us your impressions. Of course our staff is so pleased to see that they have done a good job and our guests are satisfied. Thank you and we hope to can be your host again in the... More 

Vancouver, Canada
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 28 October 2012

Stayed for three nights, this past week. The immediate surroundings of this hotel are great. Galleries Lafayette just diagonally across the street as are many international labels. The hotel itself is old and rooms were most recently renovated in 2008. As a platinum SPG member we were upgraded to a junior suite. Which is just a larger room. The bathroom... More 

Helpful?
1 Thank Fionarina
Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this review

Dear guest thank you very much for your frank words and comments. Of course we are pleased when we could meet expectations; on the other hand we try to improve our service. We really regret when the recommendations of our concierge does not meet your taste. Thank you for your hint in regards to the fitness center. Of course it... More 

London, United Kingdom
Level Contributor
53 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 27 October 2012

We only spent a couple of nights here but the time we did spend there was really good. The beds were soft, the minibar was decently priced and the curried sausage was amazing! All the staff were friendly and helpful when they could be. Breakfast was a wonderfully large selection of food, some local and some not (there was ever... More 

Helpful?
Thank Elli C
Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this review

Dear guest, thank you very much for your comment. It is nice to see that you enjoyed your stay. In regards to the noise in the morning we already are in conctact with the constructor as they are not allowed to do so. We hope you will accept our sincere apology! And we hope you will be our guest again... More 

Melbourne
Level Contributor
24 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 25 October 2012

We chose the Westin as SPG members and had a very good experience (actually much better than expected given some of the recent reviews). Firstly location was very good. Located in former east Berlin and easy walk to Gendarmenmarkt, Checkpoint Charlie, Museum island, Brandenburg gates, etc. The immediate surrounds at this end of Friedrichstrasse are mainly higher end shops and... More 

Helpful?
1 Thank ozfrank
Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this review

Dear guest, thank you very much for choosing our hotel for your Berlin stay – and thank you for your nice comment. We are looking forward to your next stay with us - here at The Westin Grand Berlin! More 

Singapore, Singapore
Level Contributor
22 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 24 October 2012

Checked out this morning after 5 nights in a Junior Suite and 100% agree with the most recent couple of posts here. Expected more from a Westin property. Cavernous and quite dim central lounge and dining area around which the rooms are tiered; felt a little depressing. Small bathroom and surprisingly no bath - very disappointing for a Junior Suite.... More 

Helpful?
Thank Singapore_Fish
Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this review

Dear guest, when we were not able to convince our guests, we are disappointed too. Please be assured that we do evaluate your comments with the appropriate Department Heads for improving their service. It is no question that you did not experience the service you may expect. Thank you for being our guest – we hope to have you here... More 

NYC
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 22 October 2012

Good location, but not exactly luxurious. A basic Westin. You are nearby some major tourist sites, but other nearby hotels are far superior. It's like a giant cavern inside. Big staircase, but not grand in the Euro sense. Bathrooms are tiny and the shower is funky...hard to use and figure out. They tried to over-engineer. Would not repeat.

Helpful?
1 Thank SWMinmetroNYC
Amsterdam, The Netherlands
Level Contributor
78 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed 21 October 2012

I stayed at the hotel for a weekend trip to Berlin. I chose the hotel based on the location, reasonable rate, and SPG membership (I am a platinum member). Check-in took awhile with a long line, even though there were 4 people working. The hotel is huge, with lots of rooms... and I also saw long check-out lines the next... More 

Helpful?
1 Thank cougrz007
Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this review

Thank you so much for your detailed report and for sharing with us your impressions. We deeply regret your inconveniences in regards to the internet – of course it should work properly and we will take care! We would be pleased to convince you with our service during your next stay! Be welcome – yours Westin Grand Berlin Team, Andrea... More 

Athens, Greece
Level Contributor
23 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 20 October 2012

Great location if you have to be around Friedrich Stasse. Old classic builiding. While public areas are rather impressive, the spg room is small, very small. failed to provided room with king size bed as requested in the reservation. Doorman not always in front of the door. Receptionists are efficient, but some of them have forgotten their smile at home.... More 

Helpful?
2 Thank g-drako
Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this review

Dear guest, it is really a pity that we could not meet your expectations. But we thank you for giving your opinion – we really do appreciate guest comments for monitoring and for improving our service level. The Westin Grand Berlin, Andrea W. More 

Tel-Aviv
Level Contributor
64 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 20 October 2012

I don't know what entitles a hotel to call itself GRAND, but this hotel is certainly very good although it is not very pampering . Three distinctive "grand" attributes are the hotelinternal architecture, its location and the breakfast buffet. Located at the mitte of the Mitte it is close to Berlin's main attractions and within few steps from U-Bahn and... More 

Helpful?
1 Thank Alex0001
Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this review

Thank you very much for being our guest and for your report for all of us. And thank you very much for your kind words. Also thank you for your constructive comments. Coffee machine/kettle can be ordered by our Service Express. We do have rooms with bath tub and/or shower, it depends from the room type you book. We would... More 

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Staying in Mitte

Neighbourhood Profile
Mitte
The centre of Berlin, Mitte is most famous for sights like the Brandenburg Gate, Alexanderplatz, and Museum Island. The central location makes this one of the city's most expensive places to live. It is here the oldest traces of the city can be found, and evidence of some significant transformations, as well. The gangsters that once ruled the impoverished streets between Alexanderplatz and Hackescher Markt have given way to an international crowd pursuing fashionable designer clothes, the newest food trends and frequenting the many craft shops. Graphic designers have taken up residence in what used to be backyard barns and stables. There are still vestiges of the old days, however. The occasional housing complex is a reminder of the neighbourhood’s past. And if you look carefully, an old 1920s ball house nestled amongst the art galleries and exhibitions of Auguststrasse can still teach you how to dance the old fashioned way.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Food & drink at the hotel
Relish Restaurant & Bar
Relish Restaurant & Bar
Cuisines: German, European, French, International, Asian, Central European
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Famous location in the historic city centre, trendy district "Berlin-Mitte", on the corner "Unter den Linden"/ "Friedrichstrasse" and very well connected to all public transportation.Sights like Brandenburger Tor, Checkpoint Charlie, Museumsinsel and Gendarmenmarkt within walking distance. 400 Elegant rooms and suites, lavish lobby with grand staircase, restaurant, bar, summer terrace, spacious hotel garden, spa with indoor pool, fitness area, business center, 10 function rooms. Have a little relaxation and stay well! ... more   less 

Additional Information about The Westin Grand Berlin

Address: Friedrichstrasse 158 - 164, 10117 Berlin, Germany
Region: Germany > Berlin > Mitte
Price Range: $151 - $442 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Grand Berlin 5*
Number of rooms: 400
Reservation Options:
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Also Known As:
The Westin Grand Berlin Hotel Berlin
Westin Hotel Berlin
Westin Berlin
Berlin Westin
Hotel Style:
#32 Spa Hotel in Berlin
#45 Business Hotel in Berlin
#65 Luxury Hotel in Berlin
#69 Romantic Hotel in Berlin
#70 Family Hotel in Berlin
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Grand Berlin staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't spend to much as i think its much of a much! lovely though”
 of 5 bubbles adamj535, 2 Dec 2016 | Read review
“We were upgraded. Ask for a top floor with a view.”
 of 5 bubbles warrenD190, 22 Nov 2016 | Read review
“Make sure you have a window!!!”
 of 5 bubbles pb4040, 20 Nov 2016 | Read review
“for a more grand hotel feeling, room off the octagonal atrium - for a view, view of Freidrichstrasse room is a good idea”
 of 5 bubbles , 12 Nov 2016 | Read review
“ask for one that faces the courtyard”
 of 5 bubbles mswk, 5 Nov 2016 | Read review
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