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Mercure Hotel Berlin Zentrum

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#198 of 634 Hotels in Berlin
GreenLeadersSilver level
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1 room 2 adults 0 children
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Mercure Hotel Berlin Zentrum
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595 Reviews from our TripAdvisor Community

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Showing 248: English reviews
London, United Kingdom
Reviewed 16 August 2014

Love the location of this hotel and the quality of my sleeping time- nice bed. The check in was not done on the right day, it was a day after; an email was dropped and the recptionist read a reply very quick- keeping the room for us, without cancellation. It was a nice environment.

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Helpful?
Thank Eulalia L
StefanieFre, Leiter Gästebetreuung at Mercure Hotel Berlin Zentrum, responded to this review

Dear Eulalia L., thank you very much for your great feedback. We are very glad that you enjoyed your stay in our hotel. Looking forward to welcome you again soon. Best regards, Stefanie Frehse Assistant Manager Costumer Care Mercure Hotel Berlin Zentrum

Bonn, Germany
Reviewed 15 August 2014

Review collected in partnership with Accorhotels.com
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Helpful?
Thank JoaoMSC
StefanieFre, Leiter Gästebetreuung at Mercure Hotel Berlin Zentrum, responded to this review

Calgary, Canada
Reviewed 13 August 2014

We only stayed here one night but enjoyed our room. The room we had 401 was uniquely decorated and spacious. Bed very comfy and windows opened for fresh air. Centrally located in the gay district of Schoneberg with shops and bars close by

Review collected in partnership with Mercure Hotels
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Helpful?
1Thank Todd F
StefanieFre, Leiter Gästebetreuung at Mercure Hotel Berlin Zentrum, responded to this review

Dear Todd F, thank you for taking some time to give us a feedback on your recent stay in our hotel. We are glad to hear that you liked the size of our rooms and location of our hotel. We would be very happy if we can welcome you again. Sincerely, Stefanie Frehse Assistant Manager Costumer Care Mercure Hotel Berlin...

Atlanta, Georgia
Reviewed 13 August 2014

I stayed at this hotel three years ago when it was under different management so I was a bit worried about going back. I should not have been. The staff were friendly and very helpful. The rooms were clean and well maintained. Breakfast was a bit crowded but not so much so that it was an issue. There is construction...

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Helpful?
Thank Steve A
StefanieFre, Leiter Gästebetreuung at Mercure Hotel Berlin Zentrum, responded to this review

Dear Steve A., thank you very much for your great feedback - we really appreciate it! We would like to say that it was a pleasure having you as our guest and hopefully many more times! Best regards, Stefanie Frehse Assistant Manager Costumer Care Mercure Hotel Berlin Zentrum

Sweden
Reviewed 12 August 2014

A nice hotel in the middle of the gay district Schöneberg. The staff is pleasant and helpful. The breakfast sensible. A big minus for the window in the room with no view at all. The bedding was also no further. Winter rugs in the middle of hot summer and a single cushion that it could not be used!

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Helpful?
Thank Grizzly B
StefanieFre, Leiter Gästebetreuung at Mercure Hotel Berlin Zentrum, responded to this review

Dear Grizzly B., thank you for your feedback on your recent stay at our property. We value your comments. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon....

Melbourne, Australia
Reviewed 8 August 2014

This hotel was recommended by tourist information at Ku'Damm. We requested a gay friendly hotel in the heart of the gay district. The area is surprisingly quiet, the gay venues are 5 minutes walk away and are quite disctrete, so you will have no problem with noise. The staff were very friendly and gave us tips on things to see...

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Helpful?
1Thank Jolyon67
StefanieFre, Assistant Manager Customer Care at Mercure Hotel Berlin Zentrum, responded to this review

Dear Jolyon67, We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin Zentrum. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marianne Skarupke Assistant Manager Customer Care

Reviewed 7 August 2014

First visit to Berlin. Thought this hotel seemed a good option. The staff are very nice and helpful. But the rooms are absolutely tiny. We were overlooking the nosiest road ever, no air con so had to open window. Got no sleep. 2 single beds pushed together. Very uncomfortable! Location is far out from anything nice. Breakfast was not very...

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Helpful?
Thank verenafoster
StefanieFre, Assistant Manager Customer Care at Mercure Hotel Berlin Zentrum, responded to this review

Dear verenafoster, Thank you for taking your time to give us your feedback. We are glad to hear that the friendliness of our staff was to your liking and are sad to hear that our facilities and location was not. Due to the history of Berlin, we have two city-centers. We are located near the Zoologischer Garten and Kurfürstendamm which...

San Francisco, California
Reviewed 2 August 2014

This hotel has strengths and weaknesses. The staff was always friendly, and the breakfast was good. The desk staff was friendly and spoke English well. The room was quiet and medium-sized, though I think some rooms were smaller. The water was hot. The hotel is in the heart of the gay area. The air conditioning was not very good, and...

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Helpful?
Thank Darwin P
StefanieFre, Assistant Manager Customer Care at Mercure Hotel Berlin Zentrum, responded to this review

Dear Darwin, thank you for your feedback on your recent stay at our property. We value your comments. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. The air-conditioning we will check and we will consider if we order...

Northampton, United Kingdom
Reviewed 2 August 2014 via mobile

Stayed for a midweek break in this hotel that is at the heart of the city. TRAVEL TIP: Very close walking distance to Nollendorfplaz U-bahn (handy to know if you travel from budget airlines Schoenfeld Flughafen / airport. Just get the S45 to Innsbucker Platz and then the U4 to Nollendorfplaz - it's then less than 5 mins walk. From...

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Helpful?
1Thank northants90
StefanieFre, Leiter Gästebetreuung at Mercure Hotel Berlin Zentrum, responded to this review

Dear northants90, we very much appreciate your comments regarding your stay at the Mercure Hotel Berlin Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

Cuyutlan, Colima
Reviewed 27 July 2014

Booked a privilege room with air conditioning, VIP bathroom with bathrooms, mineral water senseo coffee machine, iPod docking station and DVD player the room plus complimentary newspaper, WiFi. The first night was given a small corner room with no air conditioning, no iPod docking station and no DVD play. When I asked how to turn on the non existent air...

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Helpful?
Thank NIck P
StefanieFrehse, Leiter Gästebetreuung at Mercure Hotel Berlin Zentrum, responded to this review

Dear Nick, Thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin Zentrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us....

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Staying in Schoneberg

Neighbourhood Profile
Schoneberg
In 1963, Schöneberg was the centre of the political west, inspiring John F. Kennedy to choose this area to famously announce, "Ich bin ein Berliner." Times may have changed, but modern-day Schöneberg still pays tribute to its historical legacies. Once the richest city outside of Berlin proper, the area's affluent past is still visible in ornate housing facades dating back to the Gründerzeit of the 19th century, while residents in fur coats walking their dogs or shopping in high-end KaDeWe continue the tradition with a modern flair. Schöneberg was also once the centre of the decadent and burlesque nightlife of the 1920s. It was here that Marlene Dietrich partied with Christopher Isherwood and the first gay bar in Germany was founded. Today, the gay community still revolves around Nollendorfplatz. The overground Ubahn station is even illuminated in rainbow colors, paying tribute to Schöneberg's progressive past.
Explore this neighbourhood

Amenities

Highlights
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Just a few minutes by foot from the department store KaDeWe, Bikini Berlin and the famous Kurfurstendamm, our exceptionally friendly hotel is located rigth in the centre of the German capital. Berlin`s City West district, with its trade fair ground and numerous tourist attractions, is close at hand, as is the eastern part of the centre, where the famous Potsdamer Platz and the government buildings are located. Our 3-star hotel offers you 78 non-smoking rooms. Whether Standard, Superior or Privilege, all of our rooms are equipped with a flat screen TV, a free coffee/tea station and free Wi-Fi. Our extensive breakfast buffet has something for every taste. Visit our bar The Vine, open from 6pm to 1am, where you can take a break from shopping or get yourself in the mood for a night out with friends over a drink. We also serve snacks! Our friendly and competent hotel team is happy to help you 24 hours a day. ... more   less 

Additional Information about Mercure Hotel Berlin Zentrum

Address: Fuggerstr. 8, 10777 Berlin, Germany (Formerly Hotel Castor)
Region: Germany > Berlin > Schoneberg
Price Range: $101 - $220 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure Hotel Berlin Zentrum 3*
Number of rooms: 78
Reservation Options:
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Also Known As:
Scandotel Castor Hotel Berlin
Scandotel Castor Berlin
Hotel Style:
#25 Green Hotel in Berlin
#166 Romantic Hotel in Berlin
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Hotel Berlin Zentrum staff and other travellers.
2 questions
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Bristol, United Kingdom
over a year ago

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Questions? Get answers from Mercure Hotel Berlin Zentrum staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms are all very similar.”
RollsUK, 22 Mar 2017 | Read review
“As this hotel is located on a quiet street, I suspect all rooms are comfortable and quiet. ”
gennyl21, 23 Feb 2017 | Read review
“Avoid rooms near the lift if possible. Rooms with end numbers 6 or more would be good I think. we were in 611 the far end from the lift.”
Joany46, 21 Nov 2016 | Read review
“Can't advice as my room was next to the elevator and it is so noisy and busy. Day and night there were loud sounds of people talking.”
JenJanice, 8 Nov 2016 | Read review
“Avoid rooms with 01/02/03/04 in the room numbers if you are worried about hearing the lift from your room”
ScotKris, 6 Nov 2016 | Read review
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