We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Mercure Hotel Berlin am Alexanderplatz

Save
Traveller (429)
Room & Suite (222)
Dining (19)
You may also like
See all
Nearby Hotels
Overview
  • Excellent12%
  • Very good40%
  • Average30%
  • Poor12%
  • Terrible6%
Travellers talk about
“east german”(17 reviews)
“large balcony”(8 reviews)
“dressing area”(6 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Non-Smoking Rooms
Bar/Lounge
Multilingual Staff
Pets Allowed
3 Star Hotel
All hotel details
You may also like
See all
Nearby Hotels
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (1,374)
Filter reviews
477 results
Traveller rating
61
168
131
73
44
Traveller type
Time of year
LanguageEnglish
More languages
61
168
131
73
44
Show reviews that mention
All reviewseast germanlarge balconydressing areaapartment blocktv towerminutes walk from alexanderplatzhotel is locatedalexander platzbreakfast buffetpublic transportfantastic locationberlin walltrameurotxlstoragestation
FilterEnglish
Updating list...
1 - 5 of 477 reviews
Reviewed 1 week ago

Overall a comfortable hotel with good breakfast and a good price within 5 mins walk of Alexanderplatz. Room spacious with good views and staff efficient. Could do with external decoration as looked a bit drab.

Review collected in partnership with Accorhotels.com
Thank hantslad_12
Response from AGON G, Leiter Front Office at Mercure Hotel Berlin am AlexanderplatzResponded 1 week ago

Hello Hantslad, thank you for taking your time to tell us about your experience in our Mercure Hotel Berlin am Alexanderplatz. We appreciate our customer’s comments because they help us to improve our service. Regards, Steffen Hacker Front Office Manager

Reviewed 2 weeks ago

Not nice at all after booking a wheelchair accessible room we were told there was nothing available when we arrived. The staff on reception are rude and not at all interested in accommodating you well. The wheelchair was not able to fit into the bathroom...More

Thank Kiwitrish
Response from AGON G, Leiter Front Office at Mercure Hotel Berlin am AlexanderplatzResponded 1 week ago

Dear Kiwitrish, thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin am Alexanderplatz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to...More

Reviewed 4 weeks ago via mobile

My husband and I stayed here for three nights during our honeymoon stop in Berlin. The travel agent booked this hotel and being a Mercure we decided not to change hotels unfortunately I wish we had. The hotel exterior is very old and unappealing, once...More

1  Thank EmilyRheinberger
Response from AGON G, Leiter Front Office at Mercure Hotel Berlin am AlexanderplatzResponded 1 week ago

Dear Emily, thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin am Alexanderplatz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to...More

Reviewed May 17, 2018

The hotel is very nice and clean, rooms spacious (except the carpet, time to change it). Staff is very polite and smiling.The breakfast has a big delicious choice.The public traffic connection great!!More

Thank Samra A
Response from AGON G, Leiter Front Office at Mercure Hotel Berlin am AlexanderplatzResponded 4 weeks ago

Dear Samra, we very much appreciate your comments regarding your stay at the MERCURE Hotel Berlin am Alexanderplatz. It is always a pleasure to receive positive feedback. We hope you will come back and see us again soon. Best regards, Mr. Steffen Hacker, Front Office...More

Reviewed May 14, 2018

When I booked the hotel .. I was all about to be next to the center for my work, next to Alexander Plaza .. Mall .. Starbucks and electronic store ... before I tell and describe you the room and so on ... I walked...More

Thank RAMSEY-SPENCER
Response from AGON G, Leiter Gästebetreuung at Mercure Hotel Berlin am AlexanderplatzResponded 4 weeks ago

Dear Ramsey-Spencer, Thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin am Alexanderplatz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to...More

View more reviews
Most Booked Properties in Berlin
See allSee all
About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Dry Cleaning
Laundry Service
Multilingual Staff
Things to do
Bar/Lounge
Details
Price range
US$75 - US$187 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$75 - US$187 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Add Photo Photos
Traveller (429)
Room & Suite (222)
Dining (19)
Nearby
Mitte
The centre of Berlin, Mitte is most famous for sights
like the Brandenburg Gate, Alexanderplatz, and Museum
Island. The central location makes this one of the
city's most expensive places to live. It is here the
oldest traces of the city can be found, and evidence
of some significant transformations, as well. The
gangsters that once ruled the impoverished streets
between Alexanderplatz and Hackescher Markt have given
...More
Questions & Answers
Ask a question
Tyla C
May 22, 2018|
AnswerShow all 5 answers
Response from beckski82 | Reviewed this property |
TXL bus to Alexanderplatz - and walk from there. 3,8 €
1
Vote
manchester335d
March 22, 2018|
AnswerShow all 5 answers
Response from AGON G | Property representative |
Regional railway (Airport Express) The Airport Express (RE 7 / RB 14) runs twice every hour from Berlin city centre to Schönefeld Airport. The journey time from Berlin Hauptbahnhof (main station) is only 30 minutes. A... More
1
Vote
Google Translation
hsc32m
November 23, 2017|
AnswerShow all 5 answers
Response from AGON G | Property representative |
Yes, all rooms have a hair dryer!
1
Vote
Google Translation
Room Tips
"Don't stay hete"
Read review
"The only bad thing is that the hotel is on the way to a hospital, so the ambulance car has waken me a few..."
Read review
"great big rooms .. quite ... amazing location"
Read review
"Higher is quieter. Need to ask for NON SMOKING room."
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing