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The Ritz-Carlton, Berlin

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#18 of 633 Hotels in Berlin
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The Ritz-Carlton, Berlin
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2,520 Reviews from our TripAdvisor Community

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Showing 1,545: English reviews
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Los Angeles, California
Reviewed 2 days ago NEWvia mobile

Truly a first-class experience. Anna in breakfast services--Desbrosses--was incredibly kind and exceptional --my friend fell asleep for breakfast and she went out of her way to box up some delicious food for him. She was incredibly sweet and down to earth. And, that's what I experienced throughout my stay. Kind staff, phenomenal service, a caring team. If you're looking for...

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Helpful?
Thank S_1924_S
Reviewed 2 days ago NEW

I have been to Berlin many times to attend to ITB Messe and on other business trips.This time was my best experience thanks to Ritz.They make you so special right from your limo.Lee their front man dressed with colonial outfit offers you the friendliest first impression.Then everyone at reception especially Alexander makes your stay conformable allocating the best rooms and...

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Thank Sen M
Cairo, Egypt
Reviewed 3 days ago NEWvia mobile

Excellent hotel and service. We stayed 8 nights at the club floor. The food offered at the club lounge was impeccable, they offer breakfast with made to order eggs, lunch, dinner, all day snacks and beverages 24 hours. The service was super friendly and catering for every need. The location is central to all transportation but not evening entertainment. Very...

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Thank Wafik b
Miami
Reviewed 3 days ago NEW

Rooms need upgrading,some areas getting scruffy.The food was not great,had a dry bad burger ,which should be easy to do right.inwould eat out in future. The hotel is in a great location,easy access to everywhere.the staff are really friendly and helpful. Great staff and cocktails.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank johnfU9217EM
TheRitzCarltonBerlin, General Manager at The Ritz-Carlton, Berlin, responded to this review

Dear johnFU9217EM, Thank you for taking the time to leave your comment. I am very sorry to hear that your experience did not meet your expectations and would appreciate the opportunity to be in touch with you. Feedback is extremely important to us, and so if you could afford the time, I may be reached directly at this number 0049-30-33777-6002....

Reviewed 3 days ago NEWvia mobile

I stayed at The Ritz on my visit to Berlin. It has a great location and very well appointed rooms. The service is superb at The Front Office and Concierge and the Door Men are extremely helpful. A special mention for Antonella at The Bar; she is very well trained staff member. Keep up the good work.

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Helpful?
Thank Zahir R
Dublin, Ireland
Reviewed 1 week ago via mobile

I visited the Ritz-Carlton with 3 friends for afternoon cocktails on our city break. Though the cocktails were fantastic the service was not of the same standard. I had ordered the same cocktail twice and felt the second one did not taste the same as the first. Instead of following the old service rule of "the customer is always right"...

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Helpful?
Thank Nashes92
TheRitzCarltonBerlin, General Manager at The Ritz-Carlton, Berlin, responded to this review

Dear Nashes92, Thank you for taking the time to leave your comment. I am very sorry to hear that your experience did not meet your expectations and would appreciate the opportunity to be in touch with you. Feedback is extremely important to us, and so if you could afford the time, I may be reached directly at this number 0049-30-33777-6002....

Nice
Reviewed 1 week ago via mobile

Good hotel, good location, rooms are big and decorated more or less the sale way as other rooms in ritz around the world. Nothing bad to say about the service. I dont mind "friendly american" way of it, but some people can find it a bit over the top.

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Thank nicolasdenice
Reviewed 1 week ago

Everything was first class. Staff called us by name after first meeting and made sure everything was perfect. The housekeeping manager on our floor went out of her way to make sure everything was outstanding with our room. We will be back on our next visit to Berlin.

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Thank Ed W
Helsinki, Finland
Reviewed 1 week ago

We had a business reason for travelling to Berlin and we decided to make it a luxurious stay. RC Berlin succeeded to fulfill our expectations. We will certainly come back as soon as we are in Berlin again.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank 49tapanih
London, United Kingdom
Reviewed 1 week ago

Stayed here for 2 nights this week with my wife. Great location right on Potsdamer Platz, walking distance to anything you might want to do..I know because we walked it.. Bar in lobby was very buzzy and good..if expensive..staff are all OK..I hate to be picky but I did not think they were of the quality one normally gets at...

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Thank NormaStit
TheRitzCarltonBerlin, General Manager at The Ritz-Carlton, Berlin, responded to this review

Dear NormaStit, Thank you for taking the time to leave your comment. I am very sorry to hear that your experience did not meet your expectations and would appreciate the opportunity to be in touch with you. Feedback is extremely important to us, and so if you could afford the time, I may be reached directly at this number 0049-30-33777-6002....

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Staying in Charlottenburg

Neighbourhood Profile
Charlottenburg
Breathe in Berlin’s royal past while walking through the gardens of beautiful Charlottenburg Palace, which lends its name to this well-heeled neighbourhood. Here you'll find some of the oldest homes in the city: upper-class apartment buildings with ornate facades and marble-floored foyers line the cobblestone streets. Stroll by sophisticated restaurants, through little parks, or around Lake Lietzensee. Window shop down Kurfürstendamm, the most renowned high-end shopping street in Berlin, where you can find all the big designer names. In the evening, visit one of the old theatres close by Zoo Station which were nightlife hot spots in the 1920s, or dine in one of the many international restaurants around Savignyplatz before heading to other parts of town for a night out.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
GreenLeadersPlatinum level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located in the heart of Berlin, on prestigious Potsdamer Platz, within walking distance to the Sony Center, renowned shopping galleries, the Brandenburg Gate, the Diplomatic and Government District and the heart of cultural Berlin. ... more   less 

Additional Information about The Ritz-Carlton, Berlin

Address: Potsdamer Platz 3, 10785 Berlin, Germany
Region: Germany > Berlin > Charlottenburg
Price Range: $258 - $463 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Berlin 5*
Number of rooms: 303
Reservation Options:
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Also Known As:
The Ritz-Carlton, Berlin Hotel Berlin
Ritz Berlin
Ritz-Carlton Berlin
Berlin Ritz Carlton
Hotel Style:
#2 Green Hotel in Berlin
#16 Business Hotel in Berlin
#16 Luxury Hotel in Berlin
#16 Family Hotel in Berlin
#20 Romantic Hotel in Berlin
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Berlin staff and other travellers.
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Questions? Get answers from The Ritz-Carlton, Berlin staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a higher floor room but it was pointless because they had us facing an office block opposite!”
 of 5 bubbles NormaStit, 19 Mar 2017 | Read review
“If you are a Platinum member, just got across the street to the Marriott.”
 of 5 bubbles jetlee9, 13 Mar 2017 | Read review
“All room are pretty much the same”
 of 5 bubbles racquetman_MN, 1 Feb 2017 | Read review
“Have great options depending on your budget.”
 of 5 bubbles luisjavierf2016, 27 Jan 2017 | Read review
“I highly recommend booking a room with Postdamer Platz view”
  • The fireplace which can be lit up on request.
 of 5 bubbles Jumeirah23, 12 Jan 2017 | Read review
5 of 5