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Renaissance Hamburg Hotel

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#37 of 320 Hotels in Hamburg
Certificate of Excellence
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1 room 2 adults 0 children
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Renaissance Hamburg Hotel
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678 Reviews from our TripAdvisor Community

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Showing 324: English reviews
UK
Reviewed 2 days ago NEW

The hotel is around a five minute walk from the closest metro and is in a fantastic area for shopping. Check in was welcoming and swift. The room was really quite small and the bathroom tiny, no bath but a walk in shower with good pressure. One main downside of this hotel is that you have to pay for wifi,...

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Helpful?
Thank Elektrochoc
Sevenoaks, United Kingdom
Reviewed 1 week ago

Very nice hotel in a very convenient location. Excellent staff, couldn't be more friendly or efficient. Rooms are extremely comfortable and of a reasonable size. Bar is welcoming and friendly; while the breakfast buffet is very comprehensive and of good quality. Only slight negative, when you are in a premium hotel at the equivalent price, why do you have to...

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Helpful?
Thank BigTaps
San Francisco, California
Reviewed 1 week ago

hotel is in a great location if you want to be downtown Hamburg close to shopping, city hall, Christmas markets etc. seems that it was recently updated, modern, clean. check-in/ front desk staff could have been a bit friendlier. bar and bar service was great! breakfast was also very good!

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Helpful?
Thank Soeren A
Odense, Denmark
Reviewed 1 week ago

If Hamburg is the destination and the purpose is shopping. I can recommend Hotel Renaissance in Hamburg. The location is perfect. The hotel has nice rooms which recently has been renewed. The breakfast restaurant is very homely and the selection and the quality of the food is very fine. The bar is also very cozy and I can recommend the...

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Helpful?
Thank M-Nykjaer
Kirkland, WA
Reviewed 2 weeks ago

My husband has been staying at the Renaissance while he travels to Hamburg for work over the last year. In December I got to tag along for a week - what a great hotel! It was small and quiet, in a great location close to lots of shopping, cafes, restaurants, and the main square. We were there while the Christmas...

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Helpful?
1Thank Angela J
Istanbul, Turkey
Reviewed 4 weeks ago via mobile

I made a free cancellation booking for this hotel through booking.com. I had cancelled the reservation and received a confirmation from booking.com by e-mail that the reservation is cancelled free of charge. Then, the hotel charged my credit card the full amount of the reservation. I reached out to the hotel to have my refund back, they declined to pay...

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Helpful?
1Thank Nihankoc
MarriottHotelHH, Guest Services Supervisor at Renaissance Hamburg Hotel, responded to this review

Dear Nihankoc, Thank you for sharing your feedback with us. We regret all the miscommunication and inconveniences this situation has caused to you. Our guests may cancel their bookings free of charge 24 hours prior to arrival. Any requested cancellation beyond this time frame will be charged with an 80% cancellation fee. Despite of this challenge we have faced, we...

veghel
Reviewed 4 weeks ago via mobile

Check in and check out you better reserve extra time, its badly organized. Check out waiting for more than 15 minutes your minibar is empty as they are afraid that you steel a water I guess, you pay more than 200 euro a night and you have to go next the reception with a basket for shopping , breakfast ok...

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Helpful?
Thank JanVeghel
MarriottHotelHH, Guest Services Supervisor at Renaissance Hamburg Hotel, responded to this review

Dear JanVeghel, Thank you for sharing your feedback with us. We truly apologize that the reception was very crowded at the time you wanted to check out. Our shop-system allows us to offer our guests a larger variety of snacks, beverages and souvenirs. However, we regret any inconveniences this may have caused to you. We hope to welcome you back...

Gutersloh, Germany
Reviewed 2 December 2016 via mobile

The hotel belongs to the Marriott Hotel and has been refurbished one year ago. It provides very big and silent rooms and very comfortable beds. The breakfast buffet is excellent and the hotel location is Center of downtown.

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Helpful?
1Thank Viajanos
Tulsa, Oklahoma
Reviewed 28 November 2016

Stayed here for four days/nights in November 2016. Location good. Staff very pleasant and helpful. Beds very comfortable and got some good sleep here. Bathrooms were updated and larger than normal for Europe. Breakfast in restaurant was very good - both hot and cold - but it did seem to be hard to get a cup of coffee. The lobby...

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Helpful?
1Thank Silvano1996
Berlin, Germany
Reviewed 12 November 2016 via mobile

This hotel was recommended to us and we were very happy with our decision. Very close to the Harbour, shopping areas and great restaurants. We brought our two dogs and they made felt welcomed. The rooms were spacious and clean and the service was top notch. Would recommend to anyone.

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Helpful?
Thank Christi N

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Broscheks Restaurant
Broscheks Restaurant
Cuisines: German, European, Central European
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Experience luxurious comfort in northern Germany at the Renaissance Hamburg Hotel. Located in the heart of Hamburg, our hotel offers ideal access to the city's vibrant shopping district and beautiful Alster Lake. ... more   less 

Additional Information about Renaissance Hamburg Hotel

Address: Grosse Bleichen, 20354 Hamburg, Germany
Region: Germany > Hamburg > Neustadt
Price Range: $168 - $395 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Renaissance Hamburg Hotel 5*
Number of rooms: 205
Reservation Options:
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Also Known As:
Renaissance Hamburg Hotel Hamburg
Hamburg Renaissance
Hotel Style:
#31 Luxury Hotel in Hamburg
#44 Family Hotel in Hamburg
#77 Business Hotel in Hamburg
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Questions & Answers

Here's what travellers have asked, with answers from Renaissance Hamburg Hotel staff and other travellers.
3 questions
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Kolding, Denmark
9 months ago

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Questions? Get answers from Renaissance Hamburg Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a de-luxe room to the courtyard”
 of 5 bubbles M-Nykjaer, 5 Jan 2017 | Read review
“We had rooms on 7th floor, perfect for a good sleep.”
 of 5 bubbles ralfm844, 7 Aug 2016 | Read review
“High floor towards courtyard”
 of 5 bubbles OleD0, 3 Aug 2016 | Read review
“Check the outside lightning when you take a suite..... It´s on during the whole night.”
 of 5 bubbles MuellerAndrew, 12 Jun 2016 | Read review
“Front rooms vith Park view”
 of 5 bubbles peterv682, 31 May 2016 | Read review
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