You can be surprised that a trainee is having the full responsibility of the restaurant at Marriott Hamburg ? Nevertheless that was the situation at my business trip to Hamburg this week ! When that is said you dont need to worry because when it is left over to Mr Nick Grimm you wont be disappointed . Mr Grimm is more professionel than most senior head waiters and I am sure (if he wish to continue in the Hotel & Hospitality Industry) you will see him at the very top of the hierachy in a major Hotel chain within the next 10 -15 yesrs ! Mr Andersen
Marriott Hamburg stands for everything but 5-star luxury. They ride on their 50-year old glory and hope to fool a few travelers who rely on their brand. My daughter and I started what was meant to be a short, rejuvenating, city holiday with great disappointment and frustration. We changed 3 rooms on our first day because the a/c wasn’t working in the first room assigned to us (317), and neither did the room fit the picture we were sent by Booking.com of a spacious, modern room with bright, french windows. We were then offered a room under the roof on the 6th floor (634) which was suboptimal for 2 people due to the dividing wall and the view deterred by Then deciding that the first room would be the better option (317), on the promise of the receptionist that they would send a technician to repair the a/c immediately, we moved back to the same room. When we returned to the room that night at 11:00, the room still felt like a sauna, and I realized, they hadn’t bothered sending anyone. My fears were confirmed by the receptionist with the excuse of it being Sunday. They had probably hoped that we would be too tired to notice, but it was hard to overlook the stuffiness even given the cooler temperatures outside. The solution I was presented was that it being autumn, I didn’t really need an a/c, and that I could instead leave my window open to cool the room. The noise from the street below didn’t seem like a factor she should even consider. This comment coming from the Marriott staff was shocking to say the least! I would have expected such a comment in a village B&B, but certainly not at the Marriott in Hamburg. Only after much arguing and insistence , weregiven another room down the hall (311) but we had to conduct the move ourselves at 11:30 pm. with no help from the hotel staff, talk less of the bloody inconvenience of unpacking and repacking when we should be putting our feet up somewhere in the hotel!! There was no one to help either. We had to lug our own luggage up and down the corridors and check out the rooms.…
I LIKED the Hamburg Marriott. I had stayed there in August 2020 in a nice, well-lit corner room. The staff are well trained, youthfully unpolished and very friendly. Reasonably priced at USD 180 including breakfast. Great location. Very Clean. A NICE Marriott. And our next visit went like this: The night manager Stefan Willkoffer denied us check-in after a 25-hour transcontinental trip on a pre-paid and confirmed reservation. At midnight. Initially grandstanding, he informed us before a deserted lobby - did I mention it was almost midnight - about his need to strictly enforce negative COVID19 tests as a prerequisite for check-in for tourists from “high risk countries”. A prerequisite not listed in the Marriott Bonvoy App. A prerequisite that simply CANNOT be honored if you arrive from abroad since the Deutsche Rote Kreuz only tests you upon arrival at Hamburg airport. You will NOT have a diagnostic until - at best - 48 hours later. I am still grappling with what happened that night. Mr. Willkoffer simply did not let us check in. My entire view of iconic Hamburg Hospitality and Marriott “you-know-what-you-are-getting” came crashing down. Mr. Willkoffer - to his credit - finally did find us a room. At the Fairmont Vier Jahreszeiten. At twice the price. It was worth every cent. Two days later my faith in Hamburg Hospitality has been restored. The Marriott Hamburg Hotel - sadly - is no longer a choice for me.…
I stayed in the hotel with my family the first weekend of June, we decided to stay at this hotel because we had before experience of the quality of the Marriot hotels and their food, but this time sadly was completely different. The menu for breakfast was only continental options, not buffet and you can only choose scrambled eggs or other two tips of eggs, with three pieces of bread butter and two small glasses of marmalade. I understand that the things changed after Corona, but I think is always important to keep the quality of the service you have been always offering.
I have about 150 hotelnights per year work/holiday this experience is top 5 worst ever hotel stays. First of all they dont have a real AC, you cant have under 22 C in your room beacuse hotel try to save money. Just check how many guest windows are open during day and night if you if have a proper AC then you dont need have open windows. Second all beds have a plastic cover under the sheet to protect the madrass so you will be very sweaty during the night absoult idiot idea. The service in the bar is horribel, 11 guest 3 in the staff and it takes more than 30 min to order beacuse the staff is hiding in the kitchen and telling jokes. Because the saftybox didnt work the first day I had to look in my values behind the counter and that was a chock when the hotel had a policy to have faceprotection but all the staff didnt have it behind the counter in their room. Clening staff didnt use gloves etc etc. The handyman promsised to come in 15 min to fix the safteybox waited for 30min, it was not fixed during 30h so I hade to change the room. Who ever is manager in this Hotel should be kicked long time ago. The staff is lack of leadership.…
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