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Travel safe during COVID-19
What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 20-06-29 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hamburg Marriott Hotel
Updated 20-06-29 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#102 of 339 hotels in Hamburg
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Hamburg Marriott Hotel is located in the heart of a charming seaport, making us a popular city centre Hamburg, Germany hotel. Our central Hamburg accommodations are near famous attractions, cultural landmarks, prestigious businesses, and electric nightlife.
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Room & Suite (69)69
Full view
Property amenities
Parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Car hire
Business Centre with Internet Access
Paid wifi
Indoor pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Family
Languages Spoken
German
Location
Full view
100Great for walkers
Grade: 100 out of 100
149Restaurantswithin 0.5 km
47Attractionswithin 0.5 km
Contact
ABC Strasse 52, 20354 Hamburg Germany
Name/address in local language
Getting there
GänsemarktHamburg U-Bahn2 min
JungfernstiegHamburg S-Bahn6 min
1,386Reviews8Q+A100Room tips
Reviews
Traveller rating
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Popular mentions
You can be surprised that a trainee is having the full responsibility of the restaurant at Marriott Hamburg ? Nevertheless that was the situation at my business trip to Hamburg this week ! When that is said you dont need to worry because when it is left over to Mr Nick Grimm you wont be disappointed . Mr Grimm is more professionel than most senior head waiters and I am sure (if he wish to continue in the Hotel & Hospitality Industry) you will see him at the very top of the hierachy in a major Hotel chain within the next 10 -15 yesrs ! Mr Andersen
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Date of stay: March 2021Trip type: Travelled on business
Helpful
Marriott Hamburg stands for everything but 5-star luxury. They ride on their 50-year old glory and hope to fool a few travelers who rely on their brand. My daughter and I started what was meant to be a short, rejuvenating, city holiday with great disappointment and frustration. We changed 3 rooms on our first day because the a/c wasn’t working in the first room assigned to us (317), and neither did the room fit the picture we were sent by Booking.com of a spacious, modern room with bright, french windows. We were then offered a room under the roof on the 6th floor (634) which was suboptimal for 2 people due to the dividing wall and the view deterred by Then deciding that the first room would be the better option (317), on the promise of the receptionist that they would send a technician to repair the a/c immediately, we moved back to the same room. When we returned to the room that night at 11:00, the room still felt like a sauna, and I realized, they hadn’t bothered sending anyone. My fears were confirmed by the receptionist with the excuse of it being Sunday. They had probably hoped that we would be too tired to notice, but it was hard to overlook the stuffiness even given the cooler temperatures outside. The solution I was presented was that it being autumn, I didn’t really need an a/c, and that I could instead leave my window open to cool the room. The noise from the street below didn’t seem like a factor she should even consider. This comment coming from the Marriott staff was shocking to say the least! I would have expected such a comment in a village B&B, but certainly not at the Marriott in Hamburg. Only after much arguing and insistence , weregiven another room down the hall (311) but we had to conduct the move ourselves at 11:30 pm. with no help from the hotel staff, talk less of the bloody inconvenience of unpacking and repacking when we should be putting our feet up somewhere in the hotel!! There was no one to help either. We had to lug our own luggage up and down the corridors and check out the rooms.…
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Date of stay: October 2020Trip type: Travelled with family
Helpful
Response from Guest Services, Guest Services / Front Office at Hamburg Marriott Hotel
Responded Oct. 12, 2020
Dear Kennedy34, Thank you for sharing your experience at the Hamburg Marriott Hotel. We appreciate your taking the time to provide us with such detailed feedback. From your ratings and your comments I can see that your stay fell below your expectations. I am sorry that we failed to wow you on so many counts. I have taken note of all your points of concern and have shared these with the appropriate department heads, so that further training can be provided. This kind of service is certainly not representative of what we are capable of, and is not what we would like to offer our valued guests. I hope that we will have the opportunity to welcome you back when you are next in Hamburg. Kind regards, Lydia Hebenstreit Guest Service Supervisor
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I LIKED the Hamburg Marriott. I had stayed there in August 2020 in a nice, well-lit corner room. The staff are well trained, youthfully unpolished and very friendly. Reasonably priced at USD 180 including breakfast. Great location. Very Clean. A NICE Marriott. And our next visit went like this: The night manager Stefan Willkoffer denied us check-in after a 25-hour transcontinental trip on a pre-paid and confirmed reservation. At midnight. Initially grandstanding, he informed us before a deserted lobby - did I mention it was almost midnight - about his need to strictly enforce negative COVID19 tests as a prerequisite for check-in for tourists from “high risk countries”. A prerequisite not listed in the Marriott Bonvoy App. A prerequisite that simply CANNOT be honored if you arrive from abroad since the Deutsche Rote Kreuz only tests you upon arrival at Hamburg airport. You will NOT have a diagnostic until - at best - 48 hours later. I am still grappling with what happened that night. Mr. Willkoffer simply did not let us check in. My entire view of iconic Hamburg Hospitality and Marriott “you-know-what-you-are-getting” came crashing down. Mr. Willkoffer - to his credit - finally did find us a room. At the Fairmont Vier Jahreszeiten. At twice the price. It was worth every cent. Two days later my faith in Hamburg Hospitality has been restored. The Marriott Hamburg Hotel - sadly - is no longer a choice for me.…
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Date of stay: September 2020Trip type: Travelled with family
Helpful
Response from Guest Services, Guest Services / Front Office at Hamburg Marriott Hotel
Responded Sep. 7, 2020
Dear meyercapra, Thank you for sharing you feedback. While I understand and regret your frustration regarding the described situation at our hotel, I appreciate your understanding in regards to the measurements that Marriott has taken to ensure the well-being and safety of our guests and employees. Hence, you and every guest/reservation, who provided a valid email address, receives a pre-arrival email with up-to-date information regarding the hotel and its service, as well as a note saying that if you are traveling from a high-risk area, to please be aware that you need to provide a negative Corona Test, which is not older than 48 hours. I understand, that other hotels might have different policies in these unusual times in regards to this subject.. We hope that we will be able to accommodate in the future. Please do not hesitate to contact us directly, in case you have any further questions. Kind regards, Christofer Frühbrodt Market Guest Services Manager Renaissance Hamburg Hotel & Hamburg Marriott Hotel
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I stayed in the hotel with my family the first weekend of June, we decided to stay at this hotel because we had before experience of the quality of the Marriot hotels and their food, but this time sadly was completely different. The menu for breakfast was only continental options, not buffet and you can only choose scrambled eggs or other two tips of eggs, with three pieces of bread butter and two small glasses of marmalade. I understand that the things changed after Corona, but I think is always important to keep the quality of the service you have been always offering.
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Date of stay: June 2020Trip type: Travelled with family
Helpful
Response from Guest Services, Guest Services / Front Office at Hamburg Marriott Hotel
Responded Aug. 7, 2020
Dear BereniceF941, Thank you for taking the time to write a review on your stay. At the moment, we are not allow to offer any kind of buffet in Hamburg. This might be changed by Hamburg senate, but for now we are doing our best to give our guest a personal, at the table breakfast service. We appreciate your feedback regarding the food options, which have been passed on the executive chef and its team. Please rest assured that this is not an indicative for the standard that we pride ourselves with. We claim the same Marriott service quality that we provided before Corona. Please feel free to contact us directly for any further suggestions or questions. Kind regards, Christofer Frühbrodt Market Guest Services Manager Renaissance Hamburg Hotel & Hamburg Marriott Hotel
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I have about 150 hotelnights per year work/holiday this experience is top 5 worst ever hotel stays. First of all they dont have a real AC, you cant have under 22 C in your room beacuse hotel try to save money. Just check how many guest windows are open during day and night if you if have a proper AC then you dont need have open windows. Second all beds have a plastic cover under the sheet to protect the madrass so you will be very sweaty during the night absoult idiot idea. The service in the bar is horribel, 11 guest 3 in the staff and it takes more than 30 min to order beacuse the staff is hiding in the kitchen and telling jokes. Because the saftybox didnt work the first day I had to look in my values behind the counter and that was a chock when the hotel had a policy to have faceprotection but all the staff didnt have it behind the counter in their room. Clening staff didnt use gloves etc etc. The handyman promsised to come in 15 min to fix the safteybox waited for 30min, it was not fixed during 30h so I hade to change the room. Who ever is manager in this Hotel should be kicked long time ago. The staff is lack of leadership.…
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Date of stay: July 2020
Value
Cleanliness
Service
Room Tip: Just tell the staff take away the plastic from your bed, but dont spend your money here there are...
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Helpful
Response from Guest Services, Guest Services / Front Office at Hamburg Marriott Hotel
Responded Aug. 5, 2020
Dear Rolle A, Thank you for choosing to stay at the Hamburg Marriott Hotel and for your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We are sorry that you were disappointed with our ventilation system, which circulates and filters fresh air from outside through the hotel. If the temperatures outside are higher than inside, the ventilation is not able to cool off the room any lower than 16 degrees, which is why we offer the guest to open their windows upon their wish or a fan in their room. I am sorry that you were not offered this. Due to a high level of hygiene, which we try to provide for our guests, we do have mattress protectors. Those are regularly changed and cleaned. It will be our pleasure to remove the mattress protector again for you. Please contact us before arrival, and we will prepare your room according to your wishes. Please rest assured, that your impression of our bar is certainly not our standard and we are sincerely sorry that you got such a bad impression. We kindly appreciate your understanding, that not every employee who can be seen in the bar area is also waiter. Our colleagues often support each other to try to keep things going smoothly. We are sorry that this was not the case with you. The mask obligation in the Back of House of the hotel applies in places where no 1.5m distance can be maintained. Our office employees sit at their desk and keep 1.5m distance to others employees, behind a Plexiglas. Hence, it is ok to remove the mask when sitting down. As soon as they move away from their desk, they put their mask on. Please be assured that our staff works as fast as possible to make any request work, even during the busy holiday periods. We honestly regret any waiting times. Once again, thank you for taking the time to leave us your feedback. It is only with feedback like yours that we can improve our guest experience and service. With kind regards Nicole Zoch Guest Services Supervisor
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PRICE RANGE
US$147 - US$323 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
marriott hamburg, hamburg marriott
LOCATION
GermanyHamburgNeustadt
NUMBER OF ROOMS
278
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Claim Your Listing Frequently Asked Questions about Hamburg Marriott Hotel
Which popular attractions are close to Hamburg Marriott Hotel?
Nearby attractions include Jungfernstieg (0.4 km), Alsterhaus Hamburg (0.4 km), and Bucerius Kunst Forum (0.5 km).
What are some of the property amenities at Hamburg Marriott Hotel?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Hamburg Marriott Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hamburg Marriott Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Hamburg Marriott Hotel?
Conveniently located restaurants include Stadtsalat, Restaurant Haerlin, and Helo Restaurant.
Are there opportunities to exercise at Hamburg Marriott Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Hamburg Marriott Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hamburg Marriott Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hamburg Marriott Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Hamburg Marriott Hotel?
Many travellers enjoy visiting Alter Elbtunnel (1.6 km), St Nikolai Memorial (0.8 km), and Wasserkunst Kaltehofe (5.4 km).