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Hotel Atlantic Hamburg, Autograph Collection

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An der Alster 72 - 79, 20099 Hamburg Germany
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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About

#58 of 348 hotels in Hamburg
Location
Cleanliness
Service
Value
Travellers' Choice
Discover the world while visiting the legendary Hotel Atlantic Hamburg, Autograph Collection, offering breathtaking views over Lake Alster, two restaurants featuring cuisine from all over the world.
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Property amenities
Car park
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Patio
Highchairs available
Wifi
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Outdoor dining area
Wine / champagne
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Waxing services
Baggage storage
Concierge
Non-smoking hotel
Butler service
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Bath / shower
Private balcony
Room service
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Minibar
Refrigerator
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Historic Hotel
Languages Spoken
English, German
Hotel links
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Location

Full view
100Great for walkers
Grade: 100 out of 100
123Restaurantswithin 0.5 km
20Attractionswithin 0.5 km
1643Reviews14Q+A100Room tips
Traveller rating
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  • 62
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zvezda9 wrote a review Nov. 2022
Phoenix, Arizona46 contributions42 helpful votes
This is a glorious old hotel that holds tightly to its heritage, which is a lovely thing. Our room, once we got past some hiccups, was gorgeous and comfortable, with a huge, well-designed bathroom, and beautiful window/doors that opened completely to small Juliet-style balconies. The beds were comfortable, and the room was tasteful. The lobby and bar areas are exceptionally classy and visually stunning. Unfortunately, this was not the 5-star experience expected of a 5-star property because of some early issues with the room. My friend arrived in Hamburg a half-day ahead of me because of flight schedules, and she was placed into a room different from our booking. She had booked a room with 2 twin beds, as we were sharing the room. On check-in, she was assigned a room with a "king" bed that consisted of two twins pushed together. They were configured in a way that she could not easily spread them apart, so she contacted the front desk. She was told the beds would be separated. Hours went by, and after multiple conversations with the front desk, my friend considered booking a second room because they simply refused to honor their word - or the reservation. Finally, there was a change of personnel at the front desk, and immediately the situation was corrected - we were promptly reassigned to a new room with two beds. Unfortunately, this meant my friend, who had already partially unpacked, had to repack and move her things, but at least we were given what we had booked. It is unfortunate that the original front desk staff could do nothing but make false promises because clearly the issue could be easily addressed. Still, we tried not to let that subtract from our lovely stay in this hotel.
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Date of stay: October 2022
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Lars_Krull wrote a review Jul. 2021
Aalborg, Denmark173 contributions162 helpful votes
+1
Hotel's Favourite
We are a family of four - Parents and 2 teenagers (Boy/Girl 18/17). And we opted for a suite and a twin room for the kids. The hotel staff is very attentative. especially we god very good help from a very helpfull staffmember in the reception "Christian". The hotel is well kept - But also seen somewhat expensive (value for the money). (Our next desitnation on the trip was Hotel Adlon, Berlin, Germany - Which offers a couple of notches higher luxery for a more competetive price). The position in Hamburg is good and there is a lot to see in the city. The main reason why we chose this hotel (Over teh "Vier Jahrzeithen") was the affliation to the Marriot loyalty program). We used both the lobby baar and the breakfast restaurant. The resturant at the hotel was closed (COVID-19).
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Date of stay: July 2021
Rooms
Service
Sleep Quality
Room Tip: Book a room with lake view - it is worth it
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Malue C wrote a review Oct. 2022
1 contribution
I only ordered this hotel because they had a pool as we were going as family with kids. I also booked rooms with city view. Upon arrival im told that the pool it not working, and when getting the rooms we had yard view. Called the reception to check and om told they dont have city view, and they needed to change the wording on the marketing. I'm offered 25% discount but as I told them, I would never have ordered the hotel, did I know the pool was closed.. VERY Disapointed.
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Date of stay: October 2022
Cleanliness
Service
Sleep Quality
Room Tip: Cant say as the advertise things they dont have
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Kristin S wrote a review Oct. 2022
1 contribution
The Iberostar Marrakech is the first hotel we have visited twice and it certainly won't be our last visit. Anyone expecting luxury will surely be disappointed but who seeks for hospitality, friendly courteous staff and good service will feel at home at the Iberostar. The hotel is about 25 minutes far from the airport and it takes about 20 minutes to get to the city center. We often used the free shuttle service and we also took a few trips around Marrakech. We spent 10 days in Marrakech but could have stayed longer without getting bored. The hotel complex is spacious and there are 3 pools. There is a pool for children, the main pool with action and animation and a quiet pool for relaxation. The food is varied and there are many Moroccan dishes. The restaurant is quite noisy but the terrace is enjoyable and we always found a seat there. We were particularly impressed by the excellent service. The staff is always friendly and tries to fulfill all wishes. Thanks to everyone who made our stay special. Special thanks to Mr. Nabil and Mr. Mohammed from the reception and very special thanks to GM Mr. Walid. We look forward to our next visit.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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MaxHeidi wrote a review Sep. 2022
Charlotte, NC10 contributions17 helpful votes
Spent 4 days in Hamburg. We booked Hotel Atlantic because we usually stay at Marriott properties to get the free upgrades. Booking was effortless. Upgraded to lake view room. Staff was exceptional. Lots of history on display at the hotel. Hotel bar was excellent. Within walking distance of plenty of restaurants and train station.
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Date of stay: September 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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jimandupi wrote a review Sep. 2022
Vancouver3 contributions1 helpful vote
This is a beautiful hotel but not run like the world class institution it advertises itself to be: (1) we arrived late evening and were told that the kitchen closed at 10pm - no restaurant, no room service - really a five star hotel???!!! (2) the wifi is terrible. (3) we had the "do not disturb" sign out - a housekeeper tried to deliver laundry one morning - this sign prevented her from knocking but not from outside the door and dialing the room telephone - what part of "do not disturb" is not understood?? (4) the Nespresso coffee cartridges were not refilled; (5) the pool was unavailable. I would stay here again but these are really some pretty second rate experiences.
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Date of stay: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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DiviFilius13 wrote a review Aug. 2022
Vienna, Austria159 contributions87 helpful votes
We stayed here one night in a Superior Room. Our Room was spacious with a large bathroom, including a bath and a separate shower. However, the room was a bit outdated with faults in the wooden of the wooden furniture. The view was awful, as we had dozens of flats and an ugly courtyard next to us. I understand there are higher room categories with guaranteed better views (e.g. Alster). The room was all together comfortable, quiet, and provided a good sleeping quality (even though the bed was way too soft). Cleanliness was also excellent. Breakfast was good, but the breakfast area and selection of food was a little bit of a disappointment compared to other 5-star Marriott hotels we stayed at. The staff in general were friendly wherever we went, but the absolute minimum service was "offered" (e.g. upon arrival, when we carried our suitcases up the stairs at the main entrance, no help was offered, even though 2 doormen were standing there without being busy with others). It did not take anything away from us enjoying Hotel Atlantic, but also did not impress us. The hotel's location is perfect, so all in all, I would recommend to stay here.
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Date of stay: August 2022
Value
Rooms
Service
Room Tip: Room with a guaranteed view
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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r121212 wrote a review Aug. 2022
California, Maryland39 contributions19 helpful votes
Quite nice, very quiet room, I loved the bed (mattress, pillow, duvet were excellent), staff was polite and very accommodating, good gym (3rd floor) -- the one and only thing Ididn't appreciate was the rice for the breakfast buffet, which, at EUR37, was too high. The breakfast was nice, but not EUR37 nice (compared to Hiltons or other hotels in that range/league).
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Date of stay: August 2022
Value
Rooms
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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K.J. wrote a review Aug. 2022
Berlin, Germany71 contributions23 helpful votes
I have been three times at the Hotel Atlantic since they gladly have joined Marriotts Ecosystem. This hotel really has some special Charme due to its history and architecture. The staff is very kind all over the place - thanks for the bIrthday cake I have received without mentioning anywhere that It’s my birthday, so it was a real surprise. (I don’t like the idea of telling someone it’s my birthday while I’m silently expecting a gift or a room upgrade) Also, it’s absolutely worth to book the great Atlantic breakfast, so good! Room Service Food was also very Good! The hotel is very well located, right in the middle of the city, there are plenty of really nice places and sights in walking distance. Thanks for having us,
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Date of stay: July 2022Trip type: Travelled as a couple
Room Tip: I think it’s worth the price to pay for a room with lake view.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Aidan E wrote a review Jul. 2022
Dublin, Ireland113 contributions38 helpful votes
We had a great stay at the Atlantic. It was a bit more expensive than we usually spend on a hotel but we pushed the boat and it was well worth it. The hotel is pristine and across the board, the staff were so attentive and helpful. The gym isn’t huge but it is very well maintained and has nearly everything you would need for most general workouts and the swimming pool is excellent. The location is also great, walking distance to the city centre, right beside the Hauptbanhof and a short walk to the heart of the St. Georg quarter which has a lot of lovely bars, cafés and restaurants. Highly recommend.
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$232 - US$320 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
kempinski atlantic hotel hamburg, hamburg kempinski atlantic hotel
FORMERLY KNOWN AS
Hotel Atlantic Hamburg
LOCATION
GermanyHamburgSt. Georg
NUMBER OF ROOMS
221
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Hotel Atlantic Hamburg, Autograph Collection - Reviews, Prices UPDATED 2022 - Tripadvisor

Frequently Asked Questions about Hotel Atlantic Hamburg, Autograph Collection
Which popular attractions are close to Hotel Atlantic Hamburg, Autograph Collection?
Nearby attractions include EscapeDiem (0.5 km), Kunsthalle Hamburg (0.2 km), and Museum der Illusionen Hamburg (0.5 km).
What are some of the property amenities at Hotel Atlantic Hamburg, Autograph Collection?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Hotel Atlantic Hamburg, Autograph Collection?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Atlantic Hamburg, Autograph Collection?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Atlantic Hamburg, Autograph Collection?
Yes, a parking garage is available to guests.
What are some restaurants close to Hotel Atlantic Hamburg, Autograph Collection?
Conveniently located restaurants include Das Dorf, Quan Do, and MUTTERLAND Stammhaus.
Are there opportunities to exercise at Hotel Atlantic Hamburg, Autograph Collection?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is Hotel Atlantic Hamburg, Autograph Collection located near the city centre?
Yes, it is 0.6 km away from the centre of Hamburg.
Are any cleaning services offered at Hotel Atlantic Hamburg, Autograph Collection?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Atlantic Hamburg, Autograph Collection?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel Atlantic Hamburg, Autograph Collection offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.