Hotel Atlantic Kempinski Hamburg
1,596 reviews
#73 of 339 Hotels in Hamburg
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An der Alster 72 - 79, 20099 Hamburg Germany
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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Travel safe during COVID-19
A note from Hotel Atlantic Kempinski Hamburg
Updated 21-01-15
About
#73 of 339 hotels in Hamburg
Location
Cleanliness
Service
Value
Ultimate standard in service and comfort. For most demanding travellers, a first-class standard in living comfort is just as important as a perfect individual service. This is what the Hotel Atlantic Hamburg stands for. For more than 110 years.
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Full view
Property amenities
Car park
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Patio
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Wifi
Indoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Waxing services
Baggage storage
Concierge
Non-smoking hotel
Butler service
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Bath / shower
Private balcony
Room service
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Minibar
Refrigerator
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Historic Hotel
Languages Spoken
English, German
Location
Full view
100Great for walkers
Grade: 100 out of 100
122Restaurantswithin 0.5 km
20Attractionswithin 0.5 km
Contact
An der Alster 72 - 79, 20099 Hamburg Germany
Name/address in local language
Getting there
Hauptbahnhof NordHamburg U-Bahn7 min
HauptbahnhofHamburg S-Bahn7 min
1,596Reviews13Q+A100Room tips
Reviews
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Popular mentions
I was staying for one night on business and had booked my Deluxe Room via Discovery Loyalty. However, neither on the website, nor on the confirmation nor on an email from the hotel directly informed guests that the hotel offered neither a breakfast option nor any other food service. Other properties - like Westin, Sofitel, Park Hyatt, did offer food and had their special hygienic concepts for serving it. Aside from this, which is a key part of any hotel stay, certainly for a 5 star property, there was no luggage service. So all the guests had to carry their luggage into the hotel. Once I discovered that my room was hardly heated and cold, I decided enough was enough and moved to the relatively newly opened Westin that provided excellent service and food. The Atlantic seems to now be part of Broermann Health & Heritage hotels - at least this is what the out-of-office reply of the Front of House manager said. But whether it still is a Kempinski or has a new owner (Villa Rothschild, Falkenstein Grand, Montreux Palace), this is a total let down of guests. If one is not able to provide the service and standard of a 5 star property, than it is better to close for a period like all the other LHW properties in Hamburg at that time.…
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Date of stay: December 2020Trip type: Travelled on business
Value
Rooms
Service
Room Tip: Ask for a heated room...
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Helpful
Response from Atlantic Hotel, Gästeservice/Empfang at Hotel Atlantic Kempinski Hamburg
Responded Feb. 4, 2021
Dear sebastianluxe, thank you for sharing your valuable feedback. Please be ensured that we have discussed your comments internally to improve our service skills for the future. We would love to see you again in our lovely city and welcome you back to Hotel Atlantic. With our very best regards. Your Hotel Atlantic Team
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We had a number of telephone and email exchanges with this hotel about various aspects of our booking over several weeks. Not once did the hotel state that it was undergoing significant disruptive renovation. It was only by reading comments on TripAdvisor, later confirmed in conversation, that we learned about it and heard that the management had barred staff from advising guests in advance of the disruption. The alternative arrangements for breakfast, bar service and lobby availability were far from convincing.Luckily, we were able to rebook with another hotel at the last minute. During our visit to Hamburg, we could see the disturbances for ourselves. This might be an old-established and reputable luxury hotel, but its apparent short-sighted willingness in allowing guests to encounter the effects of the renovation on arrival are likely to stain its reputation for years to come. Moreover, placing front-line staff in such a difficult position shows disregard for their welfare as employees.…
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Date of stay: July 2020
Service
Room Tip: Make sure that the renovations are complete before booking.
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Helpful
Response from Hotel Atlantic, Inhaber at Hotel Atlantic Kempinski Hamburg
Responded Aug. 30, 2020
Dear Guest, dear "GlobalTravellerlJM", Greetings from Hotel Atlantic Kempinski Hamburg and thank you for sharing your valuable feedback. We regret that your stay was not as comfortable as expected. Please be ensured that we take your comments very seriously. Hopefully see you next time in our lovely City - the renovation is now fully completed. With our very best regards. Your Hotel Atlantic Team
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+1
We booked a Deluxe Room for 4 nights at the end of May (15 days before the reopening of the border between Switzerland and Germany) in the hope to be able to visit Hamburg traveling by car. The bet worked nicely. We managed to cross the German border and on June 27th in the early evening we arrived at the property. Upon parking outside the Hotel we unfortunately faced the disappointment that the Atlantic Hotel is currently undergoing a large overhaul, probably delayed by the corona lockdown. As a matter of fact the whole ground floor currently looks like a large constructions site, with a temporary reception build in the area of the original ballrooms and a maze of construction panels to go thru to reach the elevators. During our stay there were no noises, just some strong glue smell in the lobby on one day and lack of hot water in our room on a morning. We were assigned room 343 which was large, comfortable and quiet but completely empty of any printed leaflet or information brochure. Given the current corona restrictions many services were either not available (pool) or reduced (SPA massages), anyway the hotel looked to us as being understaffed, with single staff apparently serving on long shifts. The paper burden was huge: we were requested to fill in forms with our data on each breakfast, teatime or dinner even as a hotel resident. As no breakfast buffet is currently allowed because of the corona restrictions, breakfast has to be ordered à la carte with three main choices & some extra dishes available. Our experience with the staff was always positive, nevertheless they appeared overwhelmed and some of them even unexperienced. Slow and inattentive interactions were the obvious result, requiring multiple calls to get things done (e.g: obtaining a working ironing board, laundry missing item in a bag of three, forgotten breakfast items, booking a table at the hotel’s restaurant). All in all, even in this complex times we enjoyed visiting Hamburg and Lübeck by train (the railway station is located 10 min. by walk from the hotel) but this stay was absolutely not up to par with the usual Kempinski experience.…
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Date of stay: June 2020
Cleanliness
Service
Sleep Quality
2 Helpful votes
Helpful
Response from Hotel Atlantic, Inhaber at Hotel Atlantic Kempinski Hamburg
Responded Jul. 7, 2020
Dear Guest, dear Sekok, warm Greetings from Hotel Atlantic Kempinski Hamburg and thank you for sharing your detailed and valuable feedback. We regret that your stay was not as comfortable as expected. The whole team is grateful for your detailed description - we will discuss all your critical points within our respective departments to improve our skills and facilities. However we are looking forward to welcome you back soon and sending our best regards. Your Hotel Atlantic Team
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First of all i hope the hospitality and leisure industry recovers, we all enjoy our trips away. As Denmark and Germany re-opened the border we planned a trip to this hotel. I wish i’d not come, it was the most underwhelming Kempinski stay i’ve ever had. As a GHA black member, there are certain standards a hotel must live upto with its lotalty members. There was no personal greeting by letter, no local amenity, no pool open, no room service available, half the hotel under construction or closed, no room upgrade. The whole stay was just very subpar. While i appreciate the hotels been closed 11 weeks, its more inportant than ever to keep up the standards. 200 euros a night for two nights, a breakfast of 35 euros per person isnt going to make me want to return to this hotel anytime soon. On the positive side, hygiene was good.…
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Date of stay: June 2020Trip type: Travelled with family
Helpful
Response from AtlanticKempinski, Manager at Hotel Atlantic Kempinski Hamburg
Responded Jun. 21, 2020
Dear Guest, dear "Crosma1", warm Greetings from Hotel Atlantic Kempinski Hamburg and thank you for sharing your valuable feedback. We regret that your recent stay was not as comfortable as expected. Most of your critical points are due to the current government restrictions, so kindly accept our apologies. Please be ensured that we have discussed your comments internally to improve our service skills for the future. Hopefully you have mentioned your feedback already while staying in our Hotel to find a proper solution. We would love to see you again in our lovely city and welcome you back to Hotel Atlantic. With our very best regards. Your Hotel Atlantic Team
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+1
We stayed here during the Beachvolleyball world champs 2019 in Hamburg and we think we made the perfect choice for an awesome week of sightseeing and events such as musicals and of course the Beachvolleyball tournament. The room we got was very nice with a little living room area and large windows to give the room a lot of day light. The bathroom was extremely clean and luxurious. The hotel itself was under renovation so we couldn't use the spa and pool area but since we walked a lot through Hamburg it didn't matter. Staff in the entire hotel was extremely friendly and we will definitely come back when we go to Hamburg again.
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Date of stay: July 2019
Value
Service
Sleep Quality
Room Tip: Get a room with a view on the water.
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1 Helpful vote
Helpful
Response from AtlanticKempinski, Manager at Hotel Atlantic Kempinski Hamburg
Responded May 20, 2020
Dear Guest, Dear Ricky_Shaton, warm Greetings from Hotel Atlantic Kempinski Hamburg and thank you for sharing your valuable feedback. The whole team is glad that you have enjoyed your time in Hamburg and that you were satisfied with our service. We are looking forward to welcome you back soon and sending our best regards. Your Hotel Atlantic Team
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PRICE RANGE
US$181 - US$313 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
kempinski atlantic hotel hamburg, hamburg kempinski atlantic hotel
LOCATION
GermanyHamburgSt. Georg
NUMBER OF ROOMS
221
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Claim Your Listing Frequently Asked Questions about Hotel Atlantic Kempinski Hamburg
Which popular attractions are close to Hotel Atlantic Kempinski Hamburg?
Nearby attractions include EscapeDiem (0.5 km), Kunsthalle Hamburg (0.2 km), and Museum der Illusionen Hamburg (0.5 km).
What are some of the property amenities at Hotel Atlantic Kempinski Hamburg?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Hotel Atlantic Kempinski Hamburg?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Atlantic Kempinski Hamburg?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Atlantic Kempinski Hamburg?
Yes, a parking garage is available to guests.
What are some restaurants close to Hotel Atlantic Kempinski Hamburg?
Conveniently located restaurants include Das Dorf, Quan Do, and MUTTERLAND Stammhaus.
Are there opportunities to exercise at Hotel Atlantic Kempinski Hamburg?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is Hotel Atlantic Kempinski Hamburg located near the city centre?
Yes, it is 0.6 km away from the centre of Hamburg.
Are any cleaning services offered at Hotel Atlantic Kempinski Hamburg?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Atlantic Kempinski Hamburg?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel Atlantic Kempinski Hamburg offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.