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Best Western Premier Alsterkrug Hotel

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#47 of 319 Hotels in Hamburg
Certificate of Excellence
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Best Western Premier Alsterkrug Hotel
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291 Reviews from our TripAdvisor Community

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Showing 64: English reviews
Dallas, Texas
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 September 2016

The good: Very clean, very helpful staff, most of the essentials are there, nice patio restaurant area for the warmer evenings. The average: Average/small room size, OK breakfast, average in-room amenities, average food through room service. The bad: There is no air conditioning or fan in the room, so if you stay on hot days (in my case, above 28... More 

Helpful?
Thank Dimitrios V
schoenmathias, Director of Sales at Best Western Premier Alsterkrug Hotel, responded to this review

Dear Dimitrios V, Thank you for your feedback regarding your recent stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are sorry, that you weren't... More 

Kvinesdal Municipality, Norway
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 September 2016 via mobile

Located in a beautiful neighborhood with canals and parks. 15 minute walk to the U- bahn is like walking through a park. 20 minute with u bahn from city senter of Hamburg. I did not try the restaurant. Good and varied breakfast and nice rooms.

Helpful?
Thank AlfMMV
schoenmathias, Director of Sales at Best Western Premier Alsterkrug Hotel, responded to this review

Dear AlfMMV, Thank you for your positive feedback regarding your recent stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. If we can be... More 

Copenhagen, Denmark
Level Contributor
3 reviews
Reviewed 5 September 2016

Stayed at the Alsterkrug hotel for 3 nights with friends on a extended weekend trip to Hamburg. The Hotel is very nice and clean. The hotel staff is extremely nice and helpful and all the information and material that we received was in danish :-) Unfortunately we did not have time to visit the spa or bowling alley. We had... More 

Helpful?
Thank Majbrit L
schoenmathias, Director of Sales at Best Western Premier Alsterkrug Hotel, responded to this review

Dear Majbrit L, Thank you for your positive feedback regarding your recent stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. If we can... More 

Portsmouth, United Kingdom
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 6 July 2016 via mobile

I always enjoy any stay at a Best Western. This was no exception. Polite staff, clean, comfortable and fully modern. Good food selection at reasonable prices given close to a major International airport. Wifi fast and I will stay again next time in the city. Excellent connections to bus and trains.

Helpful?
Thank Ian M
schoenmathias, Verkaufsleiter at Best Western Premier Alsterkrug Hotel, responded to this review

Dear Ian, Thank you for your compliments regarding your recent stay at the Alsterkrug Hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you... More 

Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 10 May 2016

Yesterday I spend one night in this Hotel. As it is really Close to the Airport and I had an early flight in the morning the travel agencybooked this one and I can tell you that it is really nice. Good Service and good gym. I can recommend it.

Helpful?
Thank Sal D
schoenmathias, Verkaufsleiter at Best Western Premier Alsterkrug Hotel, responded to this review

Dear Sal D, Thanks a lot for taking the time to give us some further details about your recent stay at the Alsterkrug Hotel. We hope, you had a safe flight and a good time in Hamburg! We truly appreciate your compliments regarding our service and gym at the alsterSPA and we would like to say thank you for your... More 

Amman, Jordan
1 review
Reviewed 25 April 2016

The location was best for my stay as I had an examination just down the street from where the hotel was. It was very close to the airport as well. The Alsterdorf Damm bus stop happens to be just in front of the hotel, the bus takes you to the closest train station in minutes. The staff at the restaurant,... More 

Review collected in partnership with Best Western

Helpful?
Thank Sanad Al-Islam ... S
schoenmathias, Verkaufsleiter at Best Western Premier Alsterkrug Hotel, responded to this review

Dear Sanad Al-Islam, Thank you for having been our guest and we hope your examination has been successful and you had a safe journey back home! We are happy that you were satisfied with our personal service as we attach great importance to our philosophy of hospitality and well-being. If we can be of any assistance in planning your next... More 

Orlando, Florida
Level Contributor
66 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 11 April 2016

Unlike U.S. Best Western "Premiers" I've visited, this hotel was a luxurious property. My room was large; the bed was comfortable and had high-quality linens. The bathroom was large and had nice toiletries. I ate at the restaurant three times. The food was very good. The staff were all very friendly and helpful. Their English was better than mine, and... More 

Helpful?
Thank SeeingSites
schoenmathias, Director of Sales at Best Western Premier Alsterkrug Hotel, responded to this review

Dear SeeingSites, Thank you so much for this positive feedback and your kind words. We truly appreciate your compliments regarding your room, our service quality as well as our Hanseativ dishes at the Alsterkrug Restaurant and we are glad that you enjoyed your time at the Best Western Premier Alsterkrug Hotel. It is a pleasure to hear, that your visit... More 

Landskrona, Sweden
Level Contributor
46 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 28 January 2016 via mobile

Stayed here during my vacation. Nice hotel with a beer garden in the back. The rooms where well equipped and very clean. Generously equipped coffeemaker and tea in the rooms. Great breakfast. Easy to find and easy to find parking. Very friendly and helpful staff.

Helpful?
Thank Sverigeebeast
schoenmathias, Verkaufsleiter at Best Western Premier Alsterkrug Hotel, responded to this review

Dear Sverigeebeast, Thank you for taking the time to give us some further details about your recent stay at the Alsterkrug hotel. We are pleased that you have been our guest and that you were satisfied with your room, the personal service as well as the breakfast buffet. In case we can be of any assistance in planning your next... More 

Gauteng, South Africa
Level Contributor
55 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 13 January 2016 via mobile

We liked our room, which was comfortable in all important respects. However it was instantly forgettable on departure- little character. Good breakfast, though expensive! Staff are very efficient...at ensuring guests obey all the in house rules. So it's efficient but impersonal.

Helpful?
Thank Martin E
schoenmathias, Verkaufsleiter at Best Western Premier Alsterkrug Hotel, responded to this review

Dear Martin, We are glad that you have been our guests and we hope you had a safe trip back home. Thank you for taking the time to give us some further details regarding your recent stay. As a family-run private hotel we take great pride in passing on our philosophy of hospitality and personal service, so hopefully, you enjoyed... More 

Esbjerg, Denmark
1 review
Reviewed 29 December 2015

very nice hotel staff- friendly and helpfull, super nice and big rooms- always clean. No noice. Free public service card. VERY good drinks! Nice morning buffet and evening meals. I will surely come again.

Helpful?
Thank Majbritt W
schoenmathias, Verkaufsleiter at Best Western Premier Alsterkrug Hotel, responded to this review

Dear Majbritt, Thanks a lot for your great feedback regarding your recent stay! First, we wish you a happy new year and we hope you had a safe journey home. We truly appreciate all your compliments and it will be our pleasure to share your kind words with our colleagues! Thank you again and we hope to see you again... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Best Western Premier Alsterkrug Hotel

Address: Alsterkrugchaussee 277, 22297 Hamburg, Germany
Region: Germany > Hamburg
Price Range: $141 - $290 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Best Western Premier Alsterkrug Hotel 4.5*
Number of rooms: 105
Reservation Options:
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Also Known As:
Best Western Hamburg
Hotel Style:
#16 Romantic Hotel in Hamburg
#20 Spa Hotel in Hamburg
#29 Family Hotel in Hamburg
#39 Luxury Hotel in Hamburg
#46 Business Hotel in Hamburg
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Premier Alsterkrug Hotel staff and other travellers.
2 questions
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10 months ago

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Questions? Get answers from Best Western Premier Alsterkrug Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms fazing the garden are quieter.”
 of 5 bubbles majbritl2014, 5 Sep 2016 | Read review
“We had a superior room. Nice and big”
 of 5 bubbles 461majbrittw, 29 Dec 2015 | Read review
“I got room facing the street which was busy whole nights, had to keep window closed.”
 of 5 bubbles TheOneBratislava, 27 Sep 2015 | Read review
“Not needed - the rooms are OK.”
 of 5 bubbles fam_dupont, 10 Jul 2015 | Read review
“Bit noisy on the street side.”
 of 5 bubbles Kytting, 25 Sep 2014 | Read review
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