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Novum Hotel Graf Moltke

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Traveller (196)
Room & Suite (103)
Dining (24)

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About

#167 of 334 hotels in Hamburg
Location
Cleanliness
Service
Value
The Novum Hotel Graf Moltke is located in a prime location between the Alster and the city center and close to the main train station. The hotel is characterized by a beautiful white exterior and a bright, welcoming entryway. In the immediate vicinity of the hotel you have a variety of venues and bars. To visit the maritime atmosphere of the harbor, the St. Michaelis church (Michel) or the jetties, it is only a few minutes ride by public transport, take off directly at the main station.
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Property amenities
Paid public parking nearby
Parking
Free High Speed Internet (WiFi)
Free breakfast
Baggage storage
Non-smoking hotel
24-hour front desk
Dry cleaning
Wifi
Breakfast available
Vending machine
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Room features
Safe
Flatscreen TV
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL STYLE
Centrally Located
Languages Spoken
English, German

Location

Steindamm 1, 20099 Hamburg Germany
Name/address in local language
Novum Hotel Graf Moltke
545Reviews6Q+A37Room tips
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Bigyan A wrote a review Feb 2024
2 contributions
+1
My experience at this hotel was far from satisfactory. Upon arrival, I was shocked to encounter a rat in the reception area, which immediately raised concerns about hygiene and cleanliness. Furthermore, the staff at the reception were unfriendly and unaccommodating, making the situation even more unpleasant. In addition to these issues, the internet connection in the room was horrible, making it difficult to work or stay connected. Overall, this hotel failed to meet even basic standards of cleanliness, service, and amenities, and I would strongly advise against staying here.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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watsondavid19 wrote a review Dec 2023
Widnes, United Kingdom44 contributions74 helpful votes
I wrote a review of this hotel last year and couldn’t fault a thing. I defended the hotel when others commented on the undesirables in the hotel’s surroundings, taking the view that the hotel had little or no control over that. However, this year, our room was smaller than last year, which is not a deal breaker in itself, but it was the fact that we had to walk through the middle of some of those undesirables who were hanging around the hotel doorway that annoyed me. I am no shrinking violet and had no problem moving them out of the way, but can see why others may feel intimidated. Whereas last year I commented that the hotel couldn’t do anything about the surroundings, their own doorway is very much within their control - especially when you consider there are two police stations within yards of the hotel. That situation needs to be resolved. That aside, the hotel continues to be clean, the breakfast plentiful, the location superb and the staff friendly and efficient. The only fly in the ointment is that it needs to take control of their immediate environment.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: I don’t know if there are any, but if you could get a room not overlooking Steindamm, the noise...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Kees K wrote a review Aug 2023
4 contributions
Mweh. Just acceptable. Great location anf reasonable price. Our room had two single beds in a line up Breakfast ok ~ buffet style. but the chocolate milk had nothing to do with either chocolate or milk. The photo of the breakfast in the elevator was a big misrepresentation. No strawberries and grapes. Only old fruitsalad from a tinned can
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Novum Hospitality, Inhaber at Novum Hotel Graf Moltke
Responded Aug 11, 2023
Dear 735keesk, Thank you very much for your feedback. We are pleased that you found the location great and the price reasonable. However we regret that you were not satisfied the beds arrangement and the breakfast. Your criticism will be forwarded internally because it is really important for us that our guests feel comfortable at our hotel all around. We sincerely apologize for the inconvenience. With kind regards Your Novum Hotel Graf Moltke Hamburg team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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BrendaAdam wrote a review Aug 2023
Amsterdam, The Netherlands37 contributions8 helpful votes
We had a two person room. The beds were however not next to another, but in a row. There was one reading light, and not two. The television was broken. It was clean but very small. The breakfast was poor. The coffee and hot chocolate were poor. The only fresh fruit were apples. It was walking distance from the station. Fine for one night, but not for a long weekend.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Gary W wrote a review May 2023
Richmond, Australia886 contributions231 helpful votes
Older hotel about 150 metres from Central Station.. Check in was efficient after dragging our bags up about a dozen steps. Fortunately there was a lift for the rest of the floors. The room was clean & spacious with 3 beds and a modern bathroom. Breakfast was ok. Rates were reasonable for Hamburg. Shower was good. The area has a large number of homeless, needy people with serious issues.
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Date of stay: May 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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watsondavid19 wrote a review Jan 2023
Widnes, United Kingdom44 contributions74 helpful votes
OK, let’s start with the not so good, which I refuse to use as a black mark against the hotel, as it’s outside of their control. 1. The area in the daytime is not the most salubrious, as it’s mainly populated by begging immigrants. 2. This gets worse at night and during the night, as the immigrants are replaced by junkies, prostitutes and a large number of homeless, who seem able to only converse by shouting as loudly as they can. All of this makes it sound like somewhere no one would to visit, but that’s far from the truth, as not once did I ever feel threatened or intimidated; in fact, no one spoke to me when I was out and about. The hotel is clean, ideally situated for the train station and easy walking access to all the Christmas markets. The staff are efficient and the breakfast is varied and plentiful. Despite the area and its inhabitants, I would have no hesitation in recommending this hotel to anyone visiting Hamburg.
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Date of stay: December 2022
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Novum Hospitality, Inhaber at Novum Hotel Graf Moltke
Responded Jan 10, 2023
Dear Watson, Thank you for your positive feedback and the kind words. We are very happy that you were satisfied with us. We can promise you safety within our house. We are sorry to hear that the environment did not meet your expectations, but we hope to welcome you again. Best regards, Your team of Novum Hotel Graf Moltke Hamburg
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Katherina F wrote a review Aug 2022
Crete, Greece201 contributions76 helpful votes
The only reason the hotel is good for is the location which a 2 min walk from the main train station. The room was small and old. The reception employee made some inappropriate comments about my country and his tone was mainly abrupt. Breakfast was ok. Too expensive for what it is.
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Date of stay: July 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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MrsWBN wrote a review Jul 2022
United Arab Emirates81 contributions34 helpful votes
Booked this hotel purely for the short distance to the bus station, as we arrived late and were out early the next morning. Just needed an easy option for our overnight. Wasn’t aware this was a not-so-good neighbourhood. The square in front of the hotel and even the hotel entrance was full on and off with strange/interesting/sketchy people. Honestly it felt rather unsafe and definitely put us off. Wouldn’t come here with young children. Room was clean, breakfast was ok, but the hotel as a whole felt a bit outdated. Not worth the charge.
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Date of stay: July 2022Trip type: Travelled with family
Room Tip: Wouldn’t choose this location with young children.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Novum Hospitality, Inhaber at Novum Hotel Graf Moltke
Responded Aug 1, 2022
Dear guest, Thank you for taking the time to leave a review. We are glad that you were satisfied with the cleanliness and breakfast. As you may appreciate the local area is not directly under our control and we regret that you were not aware that the station area is not such a good neighborhood. We sincerely apologize for any inconvenience. With kind regards Your Novum Hotel Graf Moltke Hamburg team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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padprod wrote a review Jun 2022
Manchester, United Kingdom284 contributions134 helpful votes
Stayed for a long weekend. First impressions not great: as commented it is located adjacent to the station so lots of itinerants to be expected, but once inside no problems, service at reception efficient and my room clean comfortable, adequately spacious, WiFi worked fine. My side was quiet also, wasn’t facing the road which helped, slept well, breakfast good selection: does get busy but go a bit earlier no problems. The attendants keep an eye on things, felt like checking up on you but no issues. The location wouldn’t suit everyone but the hotel itself is decent, and the convenience to the u bahn Is a plus
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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LPHDK wrote a review Jun 2022
Copenhagen, Denmark1067 contributions465 helpful votes
Our room was quite nice and mostly quiet facing the side street. The staff was nice and forthcoming. I don't know how much they cleaned, but I got a bad astma attack as the cleaning lady went in while we had breakfast and she sprayed some very perfumed liquid in the room which made me unable to breathe... The breakfast had a decent spread but the bread were at least a day old every day. The neighborhood is apparently known as one the worst in Hamburg with a lot of large groups of homeless immigrants and many of these found shelter in the hotels entrance, and even though they did not do anything to us, it just made it feel a bit unsafe.
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Date of stay: May 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
C$120 - C$218 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
graf moltke top hotel, top hotel hamburg, hamburg top hotel
FORMERLY KNOWN AS
TOP
LOCATION
GermanyHamburgSt. Georg
NUMBER OF ROOMS
89
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Novum Hotel Graf Moltke - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Novum Hotel Graf Moltke
Which popular attractions are close to Novum Hotel Graf Moltke?
Nearby attractions include EscapeDiem (0.2 km), Museum für Kunst und Gewerbe (0.2 km), and Zaubermuseum Bellachini (0.3 km).
What are some of the property amenities at Novum Hotel Graf Moltke?
Some of the more popular amenities offered include free wifi, free breakfast, and dry cleaning.
What food & drink options are available at Novum Hotel Graf Moltke?
Guests can enjoy free breakfast during their stay.
Is parking available at Novum Hotel Graf Moltke?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Novum Hotel Graf Moltke?
Conveniently located restaurants include Ristorante Il Buco, Das Dorf, and Singh Indian Restaurant.
Is Novum Hotel Graf Moltke located near the city centre?
Yes, it is 0.4 km away from the centre of Hamburg.
Which languages are spoken by the staff at Novum Hotel Graf Moltke?
The staff speaks multiple languages, including English and German.
Are there any historical sites close to Novum Hotel Graf Moltke?
Many travellers enjoy visiting Alter Elbtunnel (2.9 km), St Nikolai Memorial (1.4 km), and Altona City Hall (5.0 km).